Richmond BMW Midlothian

This was my second purchase within 4 months from this dealership and the second time was definetly a winner. The first time, I made a great purchase on a 2012 328i, but didn't take the time to find out dealership and the second time was definetly a winner. The first time, I made a great purchase on a 2012 328i, but didn't take the time to find out all that I needed to know to make an informed decision about the car and made an emotional decision, rather than a rational one. I had a super experience, was made to feel like a rock star, and drove off with a pretty sweet looking ride. But after having it for a few months, I decided that looks weren't enough. I decided to return to the same dealership, where I explained my conundrm to Josh, where he took the time to explain all of the options that were available to me compared to what I didn't have on the prior purchase. Where in the world was Josh the first time??!!? Had I known what I was missing, I could have been driving in heaven the first time around. Talk about someone that knows his stuff. This young man is informed and passionate without being pushy, and truly educated me on the ins and outs of the vehicle. What I found most impressive is that Josh had worked his way up from lot attendant to sales, where he took the time to actually get to know the cars- and he know the cars. Easy to get along with, educational and honest, it was a fantastic experience. Josh helped me make an improved decision that allowed me to make a delightful trade for a vehicle that it is more than I could ask for! I also had the pleasure of working with Kelly Perry-another professional who knows her stuff. This is a flexible dealership that works hard to satisfy the customers wants and needs, from the top down. Rounding out my experience was working with Sam, and Lance in service. This is the dealership to choose for BMW. More

I went in to look at a used car they had on the lot, from the start when I first met Joe it was a great experience. The staff there was friendly and helpful. Joe took the time to explain everything on about the start when I first met Joe it was a great experience. The staff there was friendly and helpful. Joe took the time to explain everything on about the pricing on the car then had Roshan work with me on the paperwork. Roshan was very good and made sure we got everything we needed, even when we changed things midstream on the paperwork. After the deal was closed he took the time to go over the car with me to make sure I understood the vehicle. Kelly was very helpful and even bettered the rate on the financing for us. Overall one of the best experiences in buying a car we have ever had. I would recommend them to anyone. More

I PURCHASED A USED INFINITY FROM THIS DEALERSHIP AND MY EXPERIENCED WAS NOTHING BUT GRATIFYING. ROSHAN PATEL WAS MY SALES PERSON AND HE WAS OUTSTANDING IN HIS SERVICE. HE WAS PROFESSIONAL AND REPRESENT T EXPERIENCED WAS NOTHING BUT GRATIFYING. ROSHAN PATEL WAS MY SALES PERSON AND HE WAS OUTSTANDING IN HIS SERVICE. HE WAS PROFESSIONAL AND REPRESENT THIS DEALERSHIP WITH UTMOST HONOR. OVERALL I WOULD SAY HE WAS TRUTHFULL, HONEST, AND TO THE POINT. HE EXPLAINED THE WHOLE PROCESS FROM BEGINNING TO THE END. I TRUSTED HIS WORDS, I PURCHASED THE VEHICLE WITHOUT EVEN TRYING IT UNTILL AFTER THE WHOLE TRANSACTION WAS PROCESS: NOW THAT'S TRUST YOU CAN COUNT ON. I HOPE MY EXPERIENCES CONTINUE TO BE POSITIVE WITH THIS DEALERSHIP BECAUSE I VISIT IT FREQUENTLY FOR MY BMW MAINTENANCE SERVICES. ALL THE BEST!!!!!!!!!!!!! More

A wonderful experience. I would recommend this dealership to a friend. They were thourough, informative and passoniate about their product and services. I feel confident that I will be taken car dealership to a friend. They were thourough, informative and passoniate about their product and services. I feel confident that I will be taken care for a long time to come. More

Roshan Patel and Bob Nance helped in buying the right car me. It was really nice working with them. I would refer them to my other friends. me. It was really nice working with them. I would refer them to my other friends. More

It was a relaxed, no pressure, what can we do to help you type of sales atmosphere. All of the staff encountered were knowledgble of the vehicles sold and services offered. Thanks!... type of sales atmosphere. All of the staff encountered were knowledgble of the vehicles sold and services offered. Thanks!... More

Josh was my primary contact at the dealership. He was very attentive and understood my needs. His enthusiasm was great and it was clear that he enjoyed his work. He was very knowledgeable and was willing very attentive and understood my needs. His enthusiasm was great and it was clear that he enjoyed his work. He was very knowledgeable and was willing to provide any information I was looking for. Bob's experience and knowledge complemented Josh's and he provided detail information on the different models in the BMW line. I felt that I was treated with respect and was important to their business. Good job guys! More

The ENTIRE staff at Richmond BMW was very welcoming from the time you enter the door. Rashan is very knowledgeable when it comes to all BMW models. During the test drive, he carefully explained all of the the time you enter the door. Rashan is very knowledgeable when it comes to all BMW models. During the test drive, he carefully explained all of the features within the car. He made the car buying experience very nice, and I haven't said that very often in past when working with car salesmen. Bob was also help during the transition process and equally knowledgeable with unique features of BMW automotive. Bob helped me after the sale with a couple of items promised by Richmond BMW. Kelly was smooth as always and I worked with her at another dealership on another purchase. Again, very knowledgeable!With all of the people mentioned above, they were not pushy and "in your face" about buying a car, and I like that! I had my first service issue with the car and the Lance (Service Advisor) was right on top of things. Even the shuttle driver who took me to work was extremely nice. Richmond BMW is THE place to go for overal service and excellence! Tony Edmerson More

Great experience with Roshan and dealership. Super fast closing. All questions answered in a very timely manner. Would gladly work with them again for a second BMW. closing. All questions answered in a very timely manner. Would gladly work with them again for a second BMW. More

Overall my experience with this BMW dealership was a great one. I was referred to this dealership by my mother who was in the process of purchasing her 7-series. I worked with two individuals Bob Nanc great one. I was referred to this dealership by my mother who was in the process of purchasing her 7-series. I worked with two individuals Bob Nance and mainly Roshan Patel. After listening to my must haves for a BMW Roshan worked hard to find a vehicle for me. He stayed in constant email conversation with me sending me a variety of options. Once I decided on a vehicle I liked; he called and explained the features and the process to purchase the vehicle from the dealership. Roshan explained all of my financing options and all the deals/discounts that I was eligible for. After we agreed upon the terms for financing, I was overnighted the financing paperwork and put in contact with Mr. Nance. They made the filling out of paperwork completely easy. Once the paperwork was completed they worked tirelessly to find a shipping company to ship my vehicle down to my location. Even after receiving my car Roshan was still helpful in helping me solve my concerns that I had about my 5 series. When it comes time for me to purchase another BMW I will definitely give them my business. More