Richmond BMW Midlothian

While the sales team was courteous and eager to please ( naturally), the service department left a sour impression on my initial visit. The service associate assigned to me was only interested in upselling naturally), the service department left a sour impression on my initial visit. The service associate assigned to me was only interested in upselling various products I had no interest in which is fine, we all have a job to do. I had the tires rotated and the yearly service performed. There were no issues with the work so I thought. I subsequently had to have a tire replaced and took the car to my local Goodyear only to find out the tire lock was missing. The service manager advised me to check all over the car as sometimes the technician will leave the lock in various places. Thanks buddy, I never would have thought of that! He went on to inform me I cannot order a replacement but would have to bring the vehicle in to have replacements installed and that was my only option. I reminded him I am an hour away and would not be making the drive to correct an error that they had made. He was courteous the entire time but not helpful in resolving the situation. I felt other options were available but not offered. Attention to the small details leave lasting impressions. The sales team was very good at executing these and made the experience seemless and a pleasure. The service team did not on both occasions. Since both go hand in hand for a dealership I cannot recommend Richmond BMW. More

After an extensive search, we decided on the BMW X3. We had visited this dealership early in our search and were impressed with the staff, but decided to continue looking. Over the next weeks, we returned had visited this dealership early in our search and were impressed with the staff, but decided to continue looking. Over the next weeks, we returned a couple more times. Each time, we were met with courtesy and patience. The staff were knowlegeable and accomodating. They seemed genuinely concerned that we choose the car that best met our needs, not just a BMW. Once we made our decision, Roshan and Bob spent time searching for and acquiring the perfect car for me. Brandon was unfailingly kind and helpful during all our visits. We took delivery on Saturday, March 2, and couldn't be happier. Thank you to everyone who helped with this important purchase. More

Roshan Patel was very helpful and extremely knowledgeable about the 335is convertible I purchased. Roshan took the time to go over every aspect of the vehicle and did not apply any pressure to do anything th about the 335is convertible I purchased. Roshan took the time to go over every aspect of the vehicle and did not apply any pressure to do anything that I did not want to do. One of the best car buying expeiences I have ever had. More

The experience was great and the people were very friendly. They explained everything to me and my father and made the experience as easy as possible. They answered every single question I had and th friendly. They explained everything to me and my father and made the experience as easy as possible. They answered every single question I had and they even went the extra mile and told me everything in detail that I needed to know. I will definitely come in again in the future. More

Very pleased, I highly recommend Josh Bolhuis, Sam Pearson,Troy Charles, and the BMW staff. Top quality customer service and very confident in my purchase. Pearson,Troy Charles, and the BMW staff. Top quality customer service and very confident in my purchase. More

I was very pleased by the respect shown to me and the service I received from every representative of the dealership. As this is the 36th car I have purchased in my life, I know when I'm working with an service I received from every representative of the dealership. As this is the 36th car I have purchased in my life, I know when I'm working with an honest dealership. Richmond BMW Midlothian did everything they could do to get me into a nice BMW that my wife and I will enjoy for many years. They are to be complimented for their professional, though friendly service. Five Stars! More

Amazing customer service!! I love how Roshan gives me his undivided attention & walks me through every step, teaching me wonderful new things about my car! undivided attention & walks me through every step, teaching me wonderful new things about my car! More

Josh Bolhuis is the most knowledgeable new car salesperson at BMW. I have spent several months deciding on what model to purchase and Josh has always payed closed attention to my questions, respon salesperson at BMW. I have spent several months deciding on what model to purchase and Josh has always payed closed attention to my questions, responding quickly and also maintaining just the right amount of contact with me. It's very obvious he loves selling BMW's and his job. Thanks for all your help! More

I purchased a new 750I. This is my fifth car. This is by far the best cutomer service experience I had. Roshan and the Manager Bob make a great team and were a pleasure to work with. far the best cutomer service experience I had. Roshan and the Manager Bob make a great team and were a pleasure to work with. More

I have been looking to buy a new car for several months and gradually narrowed it down to a BMW X1 and another make and model. During that period a business friend who had many previous dealings with the and gradually narrowed it down to a BMW X1 and another make and model. During that period a business friend who had many previous dealings with the dealership recommended that I speak with Bob Nance to get more information on the X1. Bob was very friendly and patient with me as I asked questions over several weeks about the X1 and when it would become available in the U.S. He then followed up by notifying me when they had arrived so that I could take a test drive last fall. During the Christmas holidays my son who owns a BMW was in town and I decided to go with him to the dealership for a second time to take another look and see what models were available and what discounts could be had. I saw an Xi I liked in the showroom and it was already discounted by a good amount. Armond Granger and Joe Chatman were terrific in explaining other discounts that might be available depending upon whether I paid cash or financed a part of the cost. I got the car I wanted and feel as if all discount opportunities were fully explored. I now look forward to taking advantage of the free routine maintenance over the next four years that was included as part of the deal. More