Richmond BMW Midlothian

Being a previous owner of two BMWs, I have had the experience of dealing with and purchasing from other BMW dealerships. However, none of my previous experiences were as pleasant and stress free as bu experience of dealing with and purchasing from other BMW dealerships. However, none of my previous experiences were as pleasant and stress free as buying a car from Richmond BMW Midlothian. While waiting for my car being washed/detailed/serviced, I decided to take a look around the showroom and at the different vehicles on their lot. I was able to take all the time I needed,without any pressure, since surprisingly, I did not have the usual irritating car salesman/saleswoman following me right behind my back pointing out which car I should look at. By the time I decided which car I wanted, I approached Roshan Patel for more information. He was very patient listening to what I wanted and needed in a vehicle. He showed me the differences in the two 328i I was interested in. He explained in detailed the different options and scenerios in purchasing the vehicle (lease vs. buy). When I asked him to calculate the payments based on different downpayment amounts, he did not hesitate to do it nor did I, at any time, feel pressured into buying a car. I also liked their taking the higher amount of the two estimates made on my trade-in vehicle. The other BMW dealerships I dealt with had all the bells and whistles and hoopla in their showrooms but if you want to have a car buying experience where you would get a fair trade-in value for your old vehicle, a good price with the options/accessories you want in your new vehicle (especially if you've already done your own research/homework on the vehicle you want), and be treated in a professional and courteous manner, you should purchase your BMW from Richmond BMW Midlothian (Salesperson:Roshan Patel). More

I was nervous about going to the dealership because of past experience. I really felt that Roshan listened to what I wanted in a vehicle. He gave me plenty of options to consider. I had his full attenti past experience. I really felt that Roshan listened to what I wanted in a vehicle. He gave me plenty of options to consider. I had his full attention and I appreciated that. After we spent the day together I couldn't have asked for a better person to deal with. Roshan has a customer for life. I love my car! More

Roshan did a great job of answering our questions without being pushy. He was very knowledgeable about the products. The dealership arranged a prompt transfer of a car from a sister franchise that met our being pushy. He was very knowledgeable about the products. The dealership arranged a prompt transfer of a car from a sister franchise that met our needs and closed the deal. More

Roshan Patel was the perfect person to help me buy my new car. He was very knowledgeable and patient in explaining every option/feature and answering all of my questions...no matter how small. He wanted to car. He was very knowledgeable and patient in explaining every option/feature and answering all of my questions...no matter how small. He wanted to make sure that I bought the car that was right for me. He always tried to accommodate my schedule, kept me up-to-date on the status of my order, and handled the order and sale in a professional manner. He was easy to work with....which was a delight. His attitude was always positive, and he always seemed willing to help me in any way he could....which I appreciated. Thanks Roshan...I love the new car! More

The people at the dealership were very helpful informative and friendly. They were easy to deal with and helped us find the right car. We love our new car. informative and friendly. They were easy to deal with and helped us find the right car. We love our new car. More

Roshan was very knowledgeable, friendly and helpful. At every turn, he sought to make sure that we had all the information that we needed to make our decisions. every turn, he sought to make sure that we had all the information that we needed to make our decisions. More

The entire team did a fine job in assisting me in making a decision about replacing my five year-old 5-series with a new 3, but Josh went out of his way to show me all the features of what became my new car a decision about replacing my five year-old 5-series with a new 3, but Josh went out of his way to show me all the features of what became my new car and to explain how everything worked. There IS a big differrence between the two cars. His affable personality, patience, and thorough knowledge wonj the day! Many, many thanks! More

Roshan is very knowledgeable about the vehicles and very patient in making sure I felt comfortable with the features of the 328i X-drive. He provided information requested before visiting the dealership so patient in making sure I felt comfortable with the features of the 328i X-drive. He provided information requested before visiting the dealership so I could make the best choice of vehicle. Everyone in the dealership is friendly and courteous and makes one feel comfortable. More

This was my fifth car bought from this dealership. While BMW is an excellent brand, the service both before and after the sale keep me coming back to the brand. Walter Lanier, our salesman, was very helpfu BMW is an excellent brand, the service both before and after the sale keep me coming back to the brand. Walter Lanier, our salesman, was very helpful and professional and kept us aware of all details. Joe, the general manager offered a deal commensurate with our loyalty to the dealership and really made us feel that we were a valued customer ( actually we have felt this way from day one of our first car). Roshan Patel helped Walter explain all the intricacies of the i drive system. My wife and I felt that this was the best "delivery" of any car we have ever bought from BMW, Porsche or Audi. The service department is superb and we can't say enough about Bob ( Service Manager), Matt ( Service Advisor) and the other members of the department. We know that we can call them with any issue and have personalized, expert service. Buying a car is a large investment and the service after the sale plays a major roll in making one feel comfortable with the decision and maintaining loyalty. More

It has been a pleasure working with Roshan Patel for the second time to purchase my second BMW from him. With my second purchase, I knew that I only wanted to deal with him because he knew what I was looki second time to purchase my second BMW from him. With my second purchase, I knew that I only wanted to deal with him because he knew what I was looking forward and what I wanted. He is very knowledgable of the product. The transaction went smooth and it was also a pleasure working with sales and finance manager, Bob and Kelly. Also, the service department (Lance) is equally pleasurable to work with and will service this BMW as well. I have recommended Roshan to family and friends and will continue to do so. More