Richmond BMW Midlothian | Page 43

The purchase of my new BMW X1 from Richmond BMW Midlothian was a very positive experience. Jimmy Poole patiently explained to me everything I needed to know about the car and and the differences b Midlothian was a very positive experience. Jimmy Poole patiently explained to me everything I needed to know about the car and and the differences between the 28i and the 35i. There was only one 35i at the dealer and it was located in the showroom. Jimmy moved the car out of the showroom and gave me the opportunity to drive it so that I could compare it with the 28i. Good decision -- I purchased the 35i on the spot. After the purchase, Jimmy walked me through the technology package and all it options -- and there were many! I felt the trade-in on my 2006 BMW 325i station wagon was very fair. There were no surprises with the financial end of the purchase. Both Brandon Beckner and Aaron Mason are experts and explained the purchase process. They were also helpful in working with my credit union. Overall, the purchase process of the car was a "10." Linda M. Settle More

I always wanted a BMW but was afraid of the cost...I stopped in only to ask questions...I test drove a couple and fell in love...after a few hours I drove away a proud owner...thank you Bobby Wyatt and stopped in only to ask questions...I test drove a couple and fell in love...after a few hours I drove away a proud owner...thank you Bobby Wyatt and James Williams for being patient and explaining things over and over and over again...I look forward to doing business with you guys in the future...BMW FOREVER Dawn PM More

My wife Amanda and I saw a vehicle on the internet for sale at this dealership. We arrived and meet Justin. He was so nice and very up front with all of our questions. Throughout the whole process Justin sale at this dealership. We arrived and meet Justin. He was so nice and very up front with all of our questions. Throughout the whole process Justin never led us a stray. He kept us informed of what was going on and was very patient and willing to work with us. When it came time to finalize the deal with finance, Brandon who had been by our side the whole afternoon as well was very easy to work with. He explained everything to us and helped us get the paperwork in order. He saw the deal in it's entirety and even helped us entertain our five year old son. Frank that works in the sales tower also was great, he even helped us with a cleaning issue inside the vehicle before we left. I have bought many cars in the past and this is by far one of the best experiences my wife and I have ever had. I hope that these three employees are given an "at a boy" for their dedication to the dealership. There was also a new salesman that was learning the process with Justine named Nick, I believe. He also helped and did an amazing job during this process. Thanks again! More

After test driving a 4 series I was sold. James, Bobby, and I discussed my options such as ordering or waiting until the Spring when they expected some to be on the lot. I was able to locate a 435i with a and I discussed my options such as ordering or waiting until the Spring when they expected some to be on the lot. I was able to locate a 435i with all the options I wanted in MD and emailed Bobby on a Sunday night to share my excitement. I got an email from Bobby first thing Monday morning and without having to travel to the dealer the vehicle was delivered to Richmond and ready for me to take ownership Friday of the same week! WOW!!! Not only did Richmond BMW meet the price and discounts offered by the dealer in MD, they went out of the way to make this experience the best vehicle purchase I have ever made. Aaron is an amazing finance guy. He was so personable I felt like I'd known him longer than the 20-minutes prior to my arrival. Peter helped me get Sirius up and running...after they hung up on us and we had to call back. Bobby had everything in order and I was just totally blown away by the entire experience. Keep up the good work, you all have definitely raised the bar in customer (family) satisfaction. Welcome back James, you were truly missed. More

I entered this dealership with zero expectations set for purchasing a new BMW on 12/23/13. This dealership was referred to me by my cousin Richard Burwell after learning i was in the market for a new vehic purchasing a new BMW on 12/23/13. This dealership was referred to me by my cousin Richard Burwell after learning i was in the market for a new vehicle. Richard immediately put me in the great hands of Mr. Jimmy Poole, my sales advisor. I spotted the car I like and we took it out for a ride and the adventure begin! I had the pleasure of working with all of the gentlemen listed and can say that the experience was overall nothing less the perfect. In fact it was so great, I returned 2 days later and purchased a second vehicle with my fiancee. JOB WELL DONE!! More

Great transaction and people. Roshan was tremendous at finding a car to fit our needs and price range. Josh did a great job at showing my wife and I the car and it's features. finding a car to fit our needs and price range. Josh did a great job at showing my wife and I the car and it's features. More