Richmond BMW Midlothian

I PURCHASED A USED INFINITY FROM THIS DEALERSHIP AND MY EXPERIENCED WAS NOTHING BUT GRATIFYING. ROSHAN PATEL WAS MY SALES PERSON AND HE WAS OUTSTANDING IN HIS SERVICE. HE WAS PROFESSIONAL AND REPRESENT T EXPERIENCED WAS NOTHING BUT GRATIFYING. ROSHAN PATEL WAS MY SALES PERSON AND HE WAS OUTSTANDING IN HIS SERVICE. HE WAS PROFESSIONAL AND REPRESENT THIS DEALERSHIP WITH UTMOST HONOR. OVERALL I WOULD SAY HE WAS TRUTHFULL, HONEST, AND TO THE POINT. HE EXPLAINED THE WHOLE PROCESS FROM BEGINNING TO THE END. I TRUSTED HIS WORDS, I PURCHASED THE VEHICLE WITHOUT EVEN TRYING IT UNTILL AFTER THE WHOLE TRANSACTION WAS PROCESS: NOW THAT'S TRUST YOU CAN COUNT ON. I HOPE MY EXPERIENCES CONTINUE TO BE POSITIVE WITH THIS DEALERSHIP BECAUSE I VISIT IT FREQUENTLY FOR MY BMW MAINTENANCE SERVICES. ALL THE BEST!!!!!!!!!!!!! More

A wonderful experience. I would recommend this dealership to a friend. They were thourough, informative and passoniate about their product and services. I feel confident that I will be taken car dealership to a friend. They were thourough, informative and passoniate about their product and services. I feel confident that I will be taken care for a long time to come. More

It was a relaxed, no pressure, what can we do to help you type of sales atmosphere. All of the staff encountered were knowledgble of the vehicles sold and services offered. Thanks!... type of sales atmosphere. All of the staff encountered were knowledgble of the vehicles sold and services offered. Thanks!... More

Roshan Patel and Bob Nance helped in buying the right car me. It was really nice working with them. I would refer them to my other friends. me. It was really nice working with them. I would refer them to my other friends. More

Josh was my primary contact at the dealership. He was very attentive and understood my needs. His enthusiasm was great and it was clear that he enjoyed his work. He was very knowledgeable and was willing very attentive and understood my needs. His enthusiasm was great and it was clear that he enjoyed his work. He was very knowledgeable and was willing to provide any information I was looking for. Bob's experience and knowledge complemented Josh's and he provided detail information on the different models in the BMW line. I felt that I was treated with respect and was important to their business. Good job guys! More

The ENTIRE staff at Richmond BMW was very welcoming from the time you enter the door. Rashan is very knowledgeable when it comes to all BMW models. During the test drive, he carefully explained all of the the time you enter the door. Rashan is very knowledgeable when it comes to all BMW models. During the test drive, he carefully explained all of the features within the car. He made the car buying experience very nice, and I haven't said that very often in past when working with car salesmen. Bob was also help during the transition process and equally knowledgeable with unique features of BMW automotive. Bob helped me after the sale with a couple of items promised by Richmond BMW. Kelly was smooth as always and I worked with her at another dealership on another purchase. Again, very knowledgeable!With all of the people mentioned above, they were not pushy and "in your face" about buying a car, and I like that! I had my first service issue with the car and the Lance (Service Advisor) was right on top of things. Even the shuttle driver who took me to work was extremely nice. Richmond BMW is THE place to go for overal service and excellence! Tony Edmerson More

Great experience with Roshan and dealership. Super fast closing. All questions answered in a very timely manner. Would gladly work with them again for a second BMW. closing. All questions answered in a very timely manner. Would gladly work with them again for a second BMW. More

Overall my experience with this BMW dealership was a great one. I was referred to this dealership by my mother who was in the process of purchasing her 7-series. I worked with two individuals Bob Nanc great one. I was referred to this dealership by my mother who was in the process of purchasing her 7-series. I worked with two individuals Bob Nance and mainly Roshan Patel. After listening to my must haves for a BMW Roshan worked hard to find a vehicle for me. He stayed in constant email conversation with me sending me a variety of options. Once I decided on a vehicle I liked; he called and explained the features and the process to purchase the vehicle from the dealership. Roshan explained all of my financing options and all the deals/discounts that I was eligible for. After we agreed upon the terms for financing, I was overnighted the financing paperwork and put in contact with Mr. Nance. They made the filling out of paperwork completely easy. Once the paperwork was completed they worked tirelessly to find a shipping company to ship my vehicle down to my location. Even after receiving my car Roshan was still helpful in helping me solve my concerns that I had about my 5 series. When it comes time for me to purchase another BMW I will definitely give them my business. More

I have been in the market for a new(er) vehicle for some I have been in the market for a new(er) vehicle for some time, and was specifically looking for a late model BMW M3 sedan. After searching several I have been in the market for a new(er) vehicle for some time, and was specifically looking for a late model BMW M3 sedan. After searching several dealerships in Northern Virginia, I found that Richmond BMW had the exact car I was looking for. I drove down to Richmond from Arlington on my day off to take a look at the vehicle and give it a test drive. After deciding that I would go ahead and trade in my 2005 M3 for the 2008, I found the negotiation and paperwork process one of the easiest I've ever done. My sales agent, Roshan, was very professional and did not use the typical pressure tactics that many car salesman use to close the deal. I believe I got this car at a very good price and the price offered by the dealership on the trade in was very reasonable. So, it was definitely worth the 100 mile drive from Arlington to purchase a new car. I doubt I would have been able to purchase this particular vehicle with the sales price and trade-in at a Northern Virginia dealership. Thanks for your professionalism and commitment to quality customer service. PS- I also enjoyed the "sea stories" of the resident "rocket scientist," Mr. Bob Nance. More

This was my first experience at a luxury car dealership. Roshan really took time to explain all of my options for my price range. My family and I were treated like royalty. I would recommend BMW Midlothian Roshan really took time to explain all of my options for my price range. My family and I were treated like royalty. I would recommend BMW Midlothian to all of my friends in the near future. We loved our experience so much, that my husband and I bought matching 5 series! More