Richmond BMW Midlothian

awesome customer service I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate! He helped me to get in my BMW aka Dream Car and has backed me up 100% all the way with my questions and concerns even after the fact. Aaron made my purchase easy and fun and answered all my questions with patience. Frank is a wonderful person, he helped me with maintenance and car rental as well as an advisor for that I think him very much so...... Thank you BMW of Midlothian for making me feel welcome :) More

CPO Purchase Experience Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complain Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complaint is that the dealer did not have the spare key and manuals, so I have to wait and return once they are delivered. More

My FIrst BMW Purchase I had visited Richmond BMW of Midlothian not intending to buy right away but only as the first stop of a planned 3 dealers to find a sporty luxury con I had visited Richmond BMW of Midlothian not intending to buy right away but only as the first stop of a planned 3 dealers to find a sporty luxury convertible. I had done my research online and had a pretty good idea of what I wanted. Well it turns out that this was my only stop and I worked through a deal on a car that wasn't even part of my research with salesperson JIMMY POOLE. Jimmy listened to what I wanted in a new car and pointed me to a 428i with the Luxury trim package and it immediately caught my eye. While I still wasn't planning to buy it without looking at Mercedes and Porsche, as I spent more time with Jimmy and met others there, I felt more and more comfortable with the dealership and after a lengthy test drive, Jimmy and I started to talk specifics about of deal which would include a trade in of my 2009 Audi A4. After the first set of numbers were presented, we were still a bit apart but Jimmy continued to work with his sales management team to come up with a price I felt comfortable with. And he did! BRANDON BECKNER worked with me on the financials presenting me several options for financing and did a great job explaining some of the other services and warranties I could buy. However, he did not pressure me at all to purchase any but merely explained what they were and why I might be interested in them. Overall this was an excellent buying experience for me thanks to these gentleman. Their no-pressure, laid back approach to sales was a welcome change from some of my earlier car buying experiences. At delivery time, Jimmy took my wife and I on a tour of the dealership and introduced us to the service department who explained exactly what we could expect. The manager eve came by to introduce himself and thank us for our purchase. Brandon had all the paperwork ready for us to sign and made the usually tedious financial portion of the car buying experience as painless as possible. Jimmy spent a considerable amount of time explaining to my wife and I how to work the advanced technology on the 2014 BMW 428i. And he urged us to call him anytime with questions and stop back in a week or two with a list of items we wanted to go over again. The dealership itself was comfortable and spotless and everyone was polite and friendly. I thank everyone I encountered there but especially Jimmy Poole and Brandon Beckner for a wonderful car buying experience and look forward to a long relationship with this dealership! More

Excellent Service and Knowledgeable Staff I was very pleased and by the outstanding customer service provided by Roshan Patel. I was also extremely impressed that Roshan knew everything about I was very pleased and by the outstanding customer service provided by Roshan Patel. I was also extremely impressed that Roshan knew everything about the vehicle. He assisted with educating me on the changes and upgrades of the new vehicle and helped to do comparison of different vehicles and models. His enthusiasm and passion for Bavarian Motor Works vehicles was contagious and truly appreciated. I would definitely return to this dealership for future purchases and would want Roshan to help me with my purchase! The entire staff was friendly and welcoming. More

excellant service Peter spent so much time showing us all the features of the 3X and said we could call him anytime providing us with his telephone number. In fact eve Peter spent so much time showing us all the features of the 3X and said we could call him anytime providing us with his telephone number. In fact everyone at this BMW is wonderful to work with. This is the 4th BMW we have bought from them More

Certified Pre-Owned did not live up to the billing The sales process of buying the CPO BMW was satisfactory, although the finance paperwork process seemed a bit lengthy. Despite the recent ad campaign The sales process of buying the CPO BMW was satisfactory, although the finance paperwork process seemed a bit lengthy. Despite the recent ad campaign by BMW touting the thoroughness of their CPO program, I was quite disappointed in the delivery of this dealership on that expectation. I pointed out at the time of purchase an item missing from the interior of the vehicle which was ordered. Since I was picking up the vehicle the following weekend, this was not an inconvenience. Less than 20 miles from the dealership, the service engine soon light comes on. Upon inspection, a critical fluid was low and needed filling --- certainly something I expected to be part of the CPO checkup. A month into owning the vehicle, I had a flat tire as a result of running over something on the highway. Thanks to run flat tires, I was able to drive to my local tire shop to order a replacement tire. We discovered the critical wheel lockset missing from the vehicle so that we could not change the tire. Living 90 miles from the dealership, I placed a call to them to get an idea of how to remedy the situation. They asked that I have it towed to them for repair of the tire and changing of the locks, all at their expense. A nice act, however, still an inconvenience to drive and pick the vehicle up. A promise was made that the wheel locks would be replaced. Upon arrival, the tire was fixed but the locks not replaced nor a lockset provided. Had I not checked, a repeat of this performance would have occurred at the next flat or upon needing to replace the entire set of tires. There are a few other interior items not addressed that a simple check of the entire vehicle would have corrected prior to my purchase. I own two Land Rovers and the experience that I have received from owning them far exceeds my BMW experience to this point. I do enjoy the ride, I just hope that I don't get any more surprises that I would expect from a CPO vehicle. More

new car purchase I felt that both Peter and Rick were extremely easy to work with and I would certainly buy from them again. My wife and I experienced several personal I felt that both Peter and Rick were extremely easy to work with and I would certainly buy from them again. My wife and I experienced several personal issues during the process delaying our purchase. Peter and Rick remained courteous and friendly and assisted us in every way. More