Richmond BMW Midlothian

Excellent Experience I worked with Roshan and Brandon to get my certified pre-owned 2012 X5 (which I love!). They were both very professional, easy to talk to, and respons I worked with Roshan and Brandon to get my certified pre-owned 2012 X5 (which I love!). They were both very professional, easy to talk to, and responsive. We were able to settle the entire deal long distance, then I came to pick it up and was out of there within a short time. They also ensured that I am able to contact them with any questions. I was quite impressed with the customer service, and also felt we were able to come to a fair deal in a professional manner. More

Great First Custom Build Experience I am a loyal BMW owner. My 2001 325i was 14 years old with 208,000 miles on it but still going strong. Due to traveling a lot for work, my husband tho I am a loyal BMW owner. My 2001 325i was 14 years old with 208,000 miles on it but still going strong. Due to traveling a lot for work, my husband thought it was time to get a new car that would have all the features I always wanted. I actually test drove the 3 series and the 2 at another dealership. They were really trying to get us to buy what was on the lot and didn't seem interested in us custom ordering. So we looked at other dealerships. My husband checked the internet and Midlothian BMW was very responsive to what we were looking for and helped him through the build process. They exceeded our expectations by having my car ready a week before my birthday! Fantastic service! Roshan and Justin were so helpful and educating (as I am technology challenged!) showing me all of the new features on my car. I absolutely love my 228xi! We were so impressed with everyone at the dealership that we will drive 1 and 1/2 hours for all of the car's service needs! Thanks Midlothian BMW Team! More

Our First Car Buying Experience ~ AWESOME CUSTOMER SERVICE ~ My husband and I bought our first car from Jimmy Poole and Frank Sorensen. I was not looking forward to the "buying experience"but Jimmy and Frank cha My husband and I bought our first car from Jimmy Poole and Frank Sorensen. I was not looking forward to the "buying experience"but Jimmy and Frank changed my outlook. I now know it can be easy and hassle free. From start to finish no pressure, no bs. I love Richmond BMW and will take ALL of my business there and tell everyone I know to take there business there ~ See Jimmy Poole and Frank Sorensen they will take care of you ~ THANKS Richmond BMW ~ The Heidlebaugh's More

Great first car buying experience! My mom, step-dad and I came to the dealership on a Sunday early evening not sure what to expect and we were completely blown away. I never once felt p My mom, step-dad and I came to the dealership on a Sunday early evening not sure what to expect and we were completely blown away. I never once felt pressured and I felt like everyone I came into contact with, especially Justin LeBlanc, Frank Sorensen, Aaron Mason, and Lance Malatak were EXTREMELY knowledgeable and customer-service oriented. They made this experience comfortable for me and a lot of fun. I will definitely be back for all service and would recommend their dealership to anyone. More

Midlothian BMW=Awesome I have now purchased 3 BMW's from Midlothian BMW and in each transaction my expectations have been exceeded. The team, led by James Williams, is ener I have now purchased 3 BMW's from Midlothian BMW and in each transaction my expectations have been exceeded. The team, led by James Williams, is energetic, enthusiastic and a real pleasure to work with from beginning to end. Roshan Patel and Bobby Wyatt are great sales people and their manager, Rick Rossano, is someone I cannot say enough good things about and finally Aaron Mason is the best finance guy I know. And I am someone who has hated the car buying experience until I met the professional crew at Midlothian BMW. More

awesome customer service I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate I give this Dealership a 5 all across the board for there wonderful service and friendliness. I highly recommend Justin as a top notch sales associate! He helped me to get in my BMW aka Dream Car and has backed me up 100% all the way with my questions and concerns even after the fact. Aaron made my purchase easy and fun and answered all my questions with patience. Frank is a wonderful person, he helped me with maintenance and car rental as well as an advisor for that I think him very much so...... Thank you BMW of Midlothian for making me feel welcome :) More

CPO Purchase Experience Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complain Overall a great buying experience. Peter worked very hard with me to get the right deal in terms of trade in and financing options. The minor complaint is that the dealer did not have the spare key and manuals, so I have to wait and return once they are delivered. More