Richmond BMW Midlothian

Date: April 19, 2013 To: Joe Chapman cc: Jeff Galton, Date: April 19, 2013 To: Joe Chapman cc: Jeff Galton, Bobby Wyatt RE: Thanks for going the extra mile!! I wanted to take a moment to exp Date: April 19, 2013 To: Joe Chapman cc: Jeff Galton, Bobby Wyatt RE: Thanks for going the extra mile!! I wanted to take a moment to express how paramount your service was on yesterday! Your attention to my needs were heard and you exceeded all of my expectations. Mr. Jeff Galton provide a no-hassle experience and was very understanding of my need to take my time with my selection. He never waivered. I also wanted to thank the following persons who at some part of the process provided outstanding service: Bobby Wyatt(AWESOME!!!), Troy Charles, Ravin in service, Bob Nance, and Roshan Patel. I would also like to thank the detailing team for expediting the process under my time restraints. Mr. Chapman, you have an outstanding team and I really do appreciate the top-notch service on yesterday. Best Regards, LaMont Cheatham 8550 Sutherland Rd Richmond, VA 23236 More

I called and talked to Brandon Beckner about what kind of car, how much I wanted to pay for a monthly payment. He was so nice and helpful. Within a day he had found my dream car. He had so much patience wi car, how much I wanted to pay for a monthly payment. He was so nice and helpful. Within a day he had found my dream car. He had so much patience with my husband and I. He never rushed or pressure us into making up our mind. And after the purchase he calls to make sure that we are happy with our purchase. I feel that Brandon is a big asset to Richmond BMW, and I will highly recommend him to anyone in the need of a BMW. With Regards Cynthia Richardson More

Brandon was a pleasure to work with. He was very positive. Listen well, and understood my needs, and budget. He showed me several cars. Told me the history of the cars. And gave me expert advise tha positive. Listen well, and understood my needs, and budget. He showed me several cars. Told me the history of the cars. And gave me expert advise that made sense. All in all,I received excellent customer service from Brandon,as well as the rest of the team at Richmond BMW. I am one happy customer. More

I recently purchased a used BMW 335D from the Midlothian BMW Dealership. This is my first BMW purchase, after visiting other BMW Dealers looking for the car that I wanted, and was fortunate to find the car BMW Dealership. This is my first BMW purchase, after visiting other BMW Dealers looking for the car that I wanted, and was fortunate to find the car that met my expectations at Midlothian. I was impressed with the treatment I received from the employees. There were some issues with the car that needed to be resolved prior to my receipt of the ve hicle, and I couldn’t have been more pleased by the service. General Manager Joe Chapman approved the delivery of the car to me, which certainly helped me a lot, since I was traveling from out of state to test drive the car, and do paperwork. Bob Nance, the Sales Manager, met me at the door when I came to test drive the car, and made me feel right at home. He checked with me frequently throughout the buying process to assure that no problems arose. It was a pleasure just speaking with him, due to his very colorful background. Client Advisor Brandon Beckner is the man that made this deal for me. I had been looking at a very similar 335D in Alexandria, and Mr. Beckner helped me compare the two vehicles, explaining the options and how they functioned. He helped me make my decision, without the high pressure sales pitch that can be so annoying. He was a professional, yet made you feel comfortable dealing with him. He went out of his way to assist me with financing issues, and took the lead in explaining the BMW customer philosophy. I am bringing the performance of these individuals to your attention, because I found their performance to be exceptional in the automotive sales business. The dealership at Midlothian has a welcoming atmosphere that I was truly impressed with. More

Very friendly sales staff... great education about our options with the new BMW models that had been released for 2013. LOVE our new BMW... this will be our second. The service staff at this dealership ar options with the new BMW models that had been released for 2013. LOVE our new BMW... this will be our second. The service staff at this dealership are part of why we chose to stick with the brand! Couldnt be happier. Josh was great and Roshan was incredible with follow up. Low pressure and high quality service sales professionals! More

Josh has a vast knowledge and experience with BMW 7 series. (this is only car we worked together on) He has mastered the options packages and provides good and truthful council for the options I should series. (this is only car we worked together on) He has mastered the options packages and provides good and truthful council for the options I should have ordered. After the car was delivered he demonstrated his working knowledge on how to set the car up for my needs and effectively explained the operation of the vehicle. The new technical advances are very superior for this new car and if you don't put them to use and fully understand them you are really wasting your money. He is smart, detailed oriented and very knowledgeable on all aspects of the car. You can put your trust in the gentleman. More

While the sales team was courteous and eager to please ( naturally), the service department left a sour impression on my initial visit. The service associate assigned to me was only interested in upselling naturally), the service department left a sour impression on my initial visit. The service associate assigned to me was only interested in upselling various products I had no interest in which is fine, we all have a job to do. I had the tires rotated and the yearly service performed. There were no issues with the work so I thought. I subsequently had to have a tire replaced and took the car to my local Goodyear only to find out the tire lock was missing. The service manager advised me to check all over the car as sometimes the technician will leave the lock in various places. Thanks buddy, I never would have thought of that! He went on to inform me I cannot order a replacement but would have to bring the vehicle in to have replacements installed and that was my only option. I reminded him I am an hour away and would not be making the drive to correct an error that they had made. He was courteous the entire time but not helpful in resolving the situation. I felt other options were available but not offered. Attention to the small details leave lasting impressions. The sales team was very good at executing these and made the experience seemless and a pleasure. The service team did not on both occasions. Since both go hand in hand for a dealership I cannot recommend Richmond BMW. More

After an extensive search, we decided on the BMW X3. We had visited this dealership early in our search and were impressed with the staff, but decided to continue looking. Over the next weeks, we returned had visited this dealership early in our search and were impressed with the staff, but decided to continue looking. Over the next weeks, we returned a couple more times. Each time, we were met with courtesy and patience. The staff were knowlegeable and accomodating. They seemed genuinely concerned that we choose the car that best met our needs, not just a BMW. Once we made our decision, Roshan and Bob spent time searching for and acquiring the perfect car for me. Brandon was unfailingly kind and helpful during all our visits. We took delivery on Saturday, March 2, and couldn't be happier. Thank you to everyone who helped with this important purchase. More

Roshan Patel was very helpful and extremely knowledgeable about the 335is convertible I purchased. Roshan took the time to go over every aspect of the vehicle and did not apply any pressure to do anything th about the 335is convertible I purchased. Roshan took the time to go over every aspect of the vehicle and did not apply any pressure to do anything that I did not want to do. One of the best car buying expeiences I have ever had. More

The experience was great and the people were very friendly. They explained everything to me and my father and made the experience as easy as possible. They answered every single question I had and th friendly. They explained everything to me and my father and made the experience as easy as possible. They answered every single question I had and they even went the extra mile and told me everything in detail that I needed to know. I will definitely come in again in the future. More