Richmond BMW Midlothian

Certified Pre-Owned did not live up to the billing The sales process of buying the CPO BMW was satisfactory, although the finance paperwork process seemed a bit lengthy. Despite the recent ad campaign The sales process of buying the CPO BMW was satisfactory, although the finance paperwork process seemed a bit lengthy. Despite the recent ad campaign by BMW touting the thoroughness of their CPO program, I was quite disappointed in the delivery of this dealership on that expectation. I pointed out at the time of purchase an item missing from the interior of the vehicle which was ordered. Since I was picking up the vehicle the following weekend, this was not an inconvenience. Less than 20 miles from the dealership, the service engine soon light comes on. Upon inspection, a critical fluid was low and needed filling --- certainly something I expected to be part of the CPO checkup. A month into owning the vehicle, I had a flat tire as a result of running over something on the highway. Thanks to run flat tires, I was able to drive to my local tire shop to order a replacement tire. We discovered the critical wheel lockset missing from the vehicle so that we could not change the tire. Living 90 miles from the dealership, I placed a call to them to get an idea of how to remedy the situation. They asked that I have it towed to them for repair of the tire and changing of the locks, all at their expense. A nice act, however, still an inconvenience to drive and pick the vehicle up. A promise was made that the wheel locks would be replaced. Upon arrival, the tire was fixed but the locks not replaced nor a lockset provided. Had I not checked, a repeat of this performance would have occurred at the next flat or upon needing to replace the entire set of tires. There are a few other interior items not addressed that a simple check of the entire vehicle would have corrected prior to my purchase. I own two Land Rovers and the experience that I have received from owning them far exceeds my BMW experience to this point. I do enjoy the ride, I just hope that I don't get any more surprises that I would expect from a CPO vehicle. More

new car purchase I felt that both Peter and Rick were extremely easy to work with and I would certainly buy from them again. My wife and I experienced several personal I felt that both Peter and Rick were extremely easy to work with and I would certainly buy from them again. My wife and I experienced several personal issues during the process delaying our purchase. Peter and Rick remained courteous and friendly and assisted us in every way. More

M6 BMW Richmond BMW Midlothian This is my third BMW purchase and all of those have been at this dealership. The Sales team of Roshan Patel and Peter Barabasz were excellent. Their r This is my third BMW purchase and all of those have been at this dealership. The Sales team of Roshan Patel and Peter Barabasz were excellent. Their responsiveness in meeting my needs were also excellent .Peter helped orientate myself to the new M6 and did a great job. I also had some interaction with the Sales Mgr .Rick Rossano and GM James Williams-both were very helpful throughout. The F&I Mgr Brandon Beckner was also very knowledgeable and informative. All and all a great experience, where you feel welcome and not pressured. Having had 3 BMW's I have a lot of experience with their service team.Always do a high quality job! Matt in Service is knowledgeable and a great person to deal with. Thanks to the whole team! More

My husband and I both higly recommend the entire team at Richmond BMW Midlothian! Everyone on the team was pleasant and knowledgeable. We have no complaints. Richmond BMW Midlothian! Everyone on the team was pleasant and knowledgeable. We have no complaints. More

Peter was an excellent sales person! He knew his product, was thorough with his work from beginning to end, and consistently followed through on his commitments. James was friendly and easy to work product, was thorough with his work from beginning to end, and consistently followed through on his commitments. James was friendly and easy to work with and made the whole buying experience painless. Aaron and James both went out of their way to secure lease financing for me and I will be forever grateful. I also brought in a friend who also purchased a new car from them. More

Went to bmw to buy a car only took a short period of time and I was driving off the lot with it! Troy did an excellent job no haggling was a straight up guy! Check him out! and I was driving off the lot with it! Troy did an excellent job no haggling was a straight up guy! Check him out! More