Richmond BMW Midlothian

Professional service The service reps at BMW are all professional and provide stellar customer service. The work is done in the time it is promised and the quote was right The service reps at BMW are all professional and provide stellar customer service. The work is done in the time it is promised and the quote was right on target. Jeff is my usual Customer Service Rep and he is awesome. I took my car in for an oil service and forgot to tell them about my air conditioner. I called later that day, took my car back and Jeff gave me a loaner until my car was finished today...right on time as promised and the price for repairs was on target. Thank you to Jeff and the entire staff, including the girls who take my money. Great job!!!!!!! I love my BMW. More

Service My service experience was excellent. Jeff was very helpful and responsive. The work was done quickly and without drama. I would definitely recommend My service experience was excellent. Jeff was very helpful and responsive. The work was done quickly and without drama. I would definitely recommend Richmond BMW to anyone seeking quality service on their BMW. More

Purchase of my BMW X3 I ordered my dream car through this dealership and they did everything they could to give me a great deal. They made my car purchase feel special and I ordered my dream car through this dealership and they did everything they could to give me a great deal. They made my car purchase feel special and I appreciate that! I wasn't pressured and I felt like the staff was on top of all of my questions! More

An Awesome Experience Beginning to End James, Valerie and Jimmy; thanks for one of the greatest car buying experience I have ever had! You all were so professional. James, thank you! James, Valerie and Jimmy; thanks for one of the greatest car buying experience I have ever had! You all were so professional. James, thank you! More

An Excellent Experience - Stephanie Gasper Alright - where can I start... this is the third experience that I have had with Richmond, BMW. They have been reasonable, responsive, proactive, ki Alright - where can I start... this is the third experience that I have had with Richmond, BMW. They have been reasonable, responsive, proactive, kind, and extremely fair. Stephanie went above and beyond for meeting my needs, they shipped vehicles to the store so I could see them in person, there is simply so much I can say positively for my experience. I highly recommend them to anyone that is looking for the best luxury car buying process around. You will not be let down! More

Excellent Service I have been a customer for approximately 5 years, and I have had enjoyed doing business there. Lance is awesome! He really takes care of me in providi I have been a customer for approximately 5 years, and I have had enjoyed doing business there. Lance is awesome! He really takes care of me in providing a loaner car whenever I come to get service. I live about an hour away, and he is always accommodating. More

Abandoned after Sale Purchased a brand new 2015 X5. After a bait and switch settled on ordering a car, fair price nice sales people. Once car was eventually delivered it Purchased a brand new 2015 X5. After a bait and switch settled on ordering a car, fair price nice sales people. Once car was eventually delivered it stalled on the interstate stranding my wife. Less than 3 weeks old with less than 700 miles and the fuel pump fails. Was told it will take 2 weeks to get as there are none in the US. BMW is well aware of a fleet wide fuel pump issue but will not tell you before you buy. Once you buy the car you are left to deal with BMW. This dealership will do minimum to act on your behalf. My recommendation based on my experience is to look elsewhere. More

Customer Treatment This dealership is the worst. The employees don't even speak or greet you when you enter! They give different labor prices to different people. This dealership is the worst. The employees don't even speak or greet you when you enter! They give different labor prices to different people. More

Great People!! I recently bought a 2011 BMW 535i from Richmond BMW. My experience was amazing! Wahid Shabazz was so very knowledgeable, helpful and fun to work wit I recently bought a 2011 BMW 535i from Richmond BMW. My experience was amazing! Wahid Shabazz was so very knowledgeable, helpful and fun to work with!! The entire staff was extremely professional but yet personable and I will continue to buy from this dealership in the future!! More