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Richmond BMW Midlothian
Midlothian, VA
567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 567 reviews
June 20, 2016
We were treated so well by very friendly and helpful people We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and if she didn't know the answer to a question she asked her managers. She was so enthusiastic about BMW and about the X5. We noticed that the employees at this dealership work really well together as a team. Everyone was very friendly and helpful and willing to answer all of our questions. Alphie and Kimberly kept in touch with us through calls and emails. Roshan encouraged us to customize our car because we couldn't find what we wanted and to do the Performance Delivery if possible. Aaron also encouraged us to do the SC delivery. We LOVED the BMW Performance Delivery!!!! Shane was very personable, helpful and efficient in setting up our loan. When we brought the car in this morning to be inspected we were greeted by Kenny Tilghman, the genius. He is such a nice guy...super friendly and super knowledgeable. He and Alphie greeted me and helped answer some questions that I had. Alphie is also very nice and very helpful. Kimberly came and happily greeted us and took our picture with the new car. Kenny made sure that the car was inspected and that the coating was put on the seats and the exterior and that the car was washed and detailed. Then he put in my floor mats. My car is stunning!!! What a very pleasant experience we had with these fine people. They treated us according to the Golden rule. They all seem to genuinely like their jobs and they all exhibited excellent team work. More
by Queen123
Employees Worked With
Kimberly HeerBrandt, Kenny Tilghman, Shane Callender, Roshan Patel, Aaron Mason, Aaron Seaver, Alfie Benito
June 09, 2016
Excellent Service Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test dri Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test drive the X1 and because of the service I received, I purchased it. I also have to mention Kenneth Tilghaman, the genius. Kenneth went over the computer system and I was thoroughly satisfied. These two are an awesome team. I would recommend this dealership and the two people mentioned above. More
by Evansnl
Employees Worked With
Balaji Rajamohan
May 07, 2016
Great customer engagement from start to finish From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purc From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purchase. More
by michael
Employees Worked With
Balaji Rajamohan
April 22, 2016
Got a used BMW 328 we have been looking for bimmer for a few weeks and were visiting Richmond BMW every other day. finally we got a deal yesterday evening. At last, we w we have been looking for bimmer for a few weeks and were visiting Richmond BMW every other day. finally we got a deal yesterday evening. At last, we worked with Roshan,Alfie and Balaji who are great people work with. they are all very polite, helpful and knowledge people. More
by soykan karail
Employees Worked With
Roshan Patel, Balaji Rajamohan, Alfie Benito
April 21, 2016
Bought a used BMW 535i We worked with Balaji and he provided great customer service. He is still relatively new, but was very knowledgeable about the vehicles on the lot. I We worked with Balaji and he provided great customer service. He is still relatively new, but was very knowledgeable about the vehicles on the lot. I was also impressed that he wasn't afraid to say when he didn't know something. In those few cases he quickly followed up with his colleagues and got the answer we were looking for. We were also able to quickly set up and overnight test drive which was very helpful in our evaluation of the car. Marwan did our closing and he was also very nice. The process took a long time, but not atypical for any car dealer. More
by Zarvale
Employees Worked With
Justin Morris, Balaji Rajamohan
April 19, 2016
Great Customer Service We worked with Balaji & even though he is farely new to car sales he was terrific. Knowledgable & very attentive. He was able to answer all of our que We worked with Balaji & even though he is farely new to car sales he was terrific. Knowledgable & very attentive. He was able to answer all of our questions & worked with us on getting the perfect deal. We worked with Ryan (Manager) & he was great also & was able to meet our needs. More
by DJ2016
Employees Worked With
Aaron Seaver, Balaji Rajamohan
February 28, 2016
Great dealership!! I just purchased my second vehicle for bmw midlothian! They made it a great experience both times! Faith Boynes was great! I strongly recommend this I just purchased my second vehicle for bmw midlothian! They made it a great experience both times! Faith Boynes was great! I strongly recommend this dealership to anyone looking for a new or preowned car! More
by Micahlynn96
Employees Worked With
Faith Boynes, Wahid Shabazz, Aaron Seaver
February 15, 2016
Extremely Positive 1st Time Car Buying Experience I drove from North Carolina to visit this dealership, which had an excellent deal on a nearly-new car. It was a no pressure experience! I was able to I drove from North Carolina to visit this dealership, which had an excellent deal on a nearly-new car. It was a no pressure experience! I was able to enjoy my time visiting the area, and worked with 3 amazing staff members. They were willing to negotiate a reasonable amount, and were sensitive to my specific needs in a car. I look forward to purchasing from them again in the future; well worth the drive! More
by cataract137
Employees Worked With
Roshan Patel, Jimmy Poole, Justin Morris
January 28, 2016
After Sales Service Best of a Kind! Thank you to Matt, Buddy and Tyrell in service. They have been a tremendous help in after sales service in the 3 recent vehicles we purchased. From en Thank you to Matt, Buddy and Tyrell in service. They have been a tremendous help in after sales service in the 3 recent vehicles we purchased. From engineering advice to a real awesome detail. It completes the world class experience. Thank You again! More
by bmwfan
Employees Worked With
Matt Underwood, Tyrell, Buddy
January 22, 2016
Glad to be a customer It was a pleasure working with the folks at this dealership. My Salesman was Marwan Salem. He went above and beyond to get me into my car. Very knowle It was a pleasure working with the folks at this dealership. My Salesman was Marwan Salem. He went above and beyond to get me into my car. Very knowledgeable and professional. Mr. Wahid Shabazz, my finance guy was outstanding! He is also a true professional ! Great bunch of guys! More
by railer1
Employees Worked With
Wahid Shabazz, Justin Morris
