Richmond BMW Midlothian

Outstanding I have been greatly pleased by my purchase and follow up experience. I first dealt with Aaron Mason, who was outstanding to deal with--he went above I have been greatly pleased by my purchase and follow up experience. I first dealt with Aaron Mason, who was outstanding to deal with--he went above and beyond to make sure I was satisfied and, most importantly, to make sure my new car was in perfect shape (it had been sitting on a lot for many months). I then dealt with Travis Woods. I told him of a time limitation of mine and he accomplished everything he needed to, but still met my time constraints. While there, I introduced myself to Lance Malatak, a service adviser who came highly recommended to me. He took time out of his lunch to chat with me for a while. I saw him again when I went back for my encore meeting and he was again very helpful and knowledgeable. Also, during each of my visits to the dealership, the General Manager, James Williams, checked in on me to be sure that I was being well cared for. More

Great experience I live out of state and found the car on the Internet. They were very easy to work with and very responsive by email. We were even able to set ballpar I live out of state and found the car on the Internet. They were very easy to work with and very responsive by email. We were even able to set ballpark pricing for my trade by exchanging photos and information, so the preparation and expectations setting was perfect. On the day of the purchase, they very friendly and thorough in walking through all of the steps, including having the BMW "genius" go over the car and take me for a test drive. Even out of state registration and taxes where handled. Overall this was an exemplary car buying experience, and the car is great too. More

Awesome Experience Excellent customer service, Roshan and Eva worked with me to find the perfect X5. POst sale experience was perfect, Kenny, the BMW Genius spent an ho Excellent customer service, Roshan and Eva worked with me to find the perfect X5. POst sale experience was perfect, Kenny, the BMW Genius spent an hour with me going through all the features. More

Go here if you want a genuine sincerity of care. I walked into the Midlothian BMW dealership on a Saturday morning. I was quickly greeted by Balaji and once he learned my desires he immediately refer I walked into the Midlothian BMW dealership on a Saturday morning. I was quickly greeted by Balaji and once he learned my desires he immediately referred me to the appropriate team member to help me. Anthony then spent the entire day teaching me about how BMW can fit into my life. Over my life I have been to many dealerships of numerous brands and purchased many vehicles as I like to keep up with technology and fun for my daily commute. Over the years I have internally rated the dealership based on the good things from prior experiences. Having purchased vehicles over the years from Pontiac, Toyota, Lexus, Volkswagen, Infiniti, Nissan, Hyundai, Jeep, and Fiat I have seen my fair share of the good and the bad. At Midlothian BMW, I have never felt a sincerity like what I received there. Beyond the fact that this BMW X6M puts a smile on my face like no other vehicle EVER has...the dealership continues to reach out to me to make sure I am enjoying my purchase. I have "stopped by" twice now to ask a quick question and am immediately greated by atleast three of them. It's like I'm family. I have never felt like I could just hang out with my sales team! I am doing my best to get to 1200 miles to have my first service experience...and remove the factory limiters on my valves to experience my car's full potential. I have already been given my personal service advisor's contact info. So I am ready for my next great experience at Midlothian BMW. I wish I found them years ago! More

Great Experience with the purchase of my BMW 528i Buying a car can be a little intimidating, but Balaji Rajamohan made my overall experience a lot easier. He was very knowlegable of the BMW cars. He w Buying a car can be a little intimidating, but Balaji Rajamohan made my overall experience a lot easier. He was very knowlegable of the BMW cars. He was very patient and kind with me. I would recommend buying from BMW Midlothian. More

“A” for ANTHONY! HE IS A KNOWLEDGEABLE, M-SERIERS SPECIALIST “A” for ANTHONY! HE IS A KNOWLEDGEABLE, M-SERIES SPECIALIST who embraces the spirit of BMW’s racing history. My husband and I are car enthusiasts who “A” for ANTHONY! HE IS A KNOWLEDGEABLE, M-SERIES SPECIALIST who embraces the spirit of BMW’s racing history. My husband and I are car enthusiasts who have traveled the United States participating in, attending and sponsoring car events of all types. I know the difference between a salesperson who knows and loves the product and a salesperson who just wants to make a quick and profitable deal - never minding the needs of the customer. Anthony understood the value of a powerful driving experience and was not afraid to allow me to have one. I know he could have been working on other deals when he was spending time with me - a lot of time ;-). I love having an M series BMW in the garage alongside her, I know it's a girl, German cousins. Thank you Anthony and Richmond BMW Midlothian. Todd and Holly More

excellent easy no hassle purchase nice low pressure place. fair market based price for the car and my trade. very easy. my salesman Balaji Rajamohan, very knowlegeable and made the pur nice low pressure place. fair market based price for the car and my trade. very easy. my salesman Balaji Rajamohan, very knowlegeable and made the purchase process a breeze. Would recommend to others without hesitation More

Purchased new X3 last week. Excellent experience! Have never owned a BMW before. I walked into the showroom and was immediately greeted and then served by Balaji Rajamohan. From that point forward he Have never owned a BMW before. I walked into the showroom and was immediately greeted and then served by Balaji Rajamohan. From that point forward he took us through the process and acquainted us with the X1 and X3. Balaji did an excellent job and arranged for us to test drive a car for an afternoon which allowed us to make our decision. We purchased the X3 and are very happy with the car. It was a pleasant experience and at no time did we feel pressured. The sales manager worked closely with us and found the car we wanted and we were able to comfortably make the decision to obtain the X3. Marwan Salem was of great assistance to help us make the decisions on how to buy/finance/lease the car. More

Outstanding World class service from the following members of the staff at BMW. Client Advisors Kimbery lHeerBrandt and Balai Rajmohan,, Sales Manager Aaron Mason World class service from the following members of the staff at BMW. Client Advisors Kimbery lHeerBrandt and Balai Rajmohan,, Sales Manager Aaron Mason, and the automation guy Matt Culver. More

the staff members, were great friendly and informative. They provide an outstanding service. Every aspect ,from selecting a car to educating customer about car options, to financing was handled with profess They provide an outstanding service. Every aspect ,from selecting a car to educating customer about car options, to financing was handled with professionalism. Roshan Patel, Aaron Dotson, Marwan Salem were instrumental in bringing the deal together. they exhibited excellent service. Great team!!!! More