Richmond BMW Midlothian

Outstanding experience I really enjoy working with Charles Armstrong on my purchase of my certified 428i. He was knowledgeable about the car, and made sure he took the time I really enjoy working with Charles Armstrong on my purchase of my certified 428i. He was knowledgeable about the car, and made sure he took the time to show me all the bells and whistle my new car has. He was very patient with me and not pushy at all. I loved working with Charles. More

Used car purchase Charles Armstrong was very helpful and took time to make sure we understood the features of our new car. The staff was very courteous and friendly. Charles Armstrong was very helpful and took time to make sure we understood the features of our new car. The staff was very courteous and friendly. More

Great experience We had a wonderful experience. The process was quick and they definitely had there stuff together. We were in and out within a hour and a half that's We had a wonderful experience. The process was quick and they definitely had there stuff together. We were in and out within a hour and a half that's including the test drive. Balaji was very friendly and very thorough about the vehicle. We couldn't of asked for a better person. Thanks guys! More

The best experience ever Charles was the best salesman I'd ever dealt with. He was so patient with me while I decided which car I wanted. Never feeling pressured When I fina Charles was the best salesman I'd ever dealt with. He was so patient with me while I decided which car I wanted. Never feeling pressured When I finally decided on the exact car he made sure the process was nice easy. I was in and out in about 2 hrs! James the Gm and Aaron were also a pleasure to work with! Thanks again guys! I love my car too! More

Pre-owned purchase The building and lot are very clean and the people are friendly. I purchased a pre-owned 2016 Toyota Tacoma and was a first time buyer. I had a lot The building and lot are very clean and the people are friendly. I purchased a pre-owned 2016 Toyota Tacoma and was a first time buyer. I had a lot of questions and I'm sure I was difficult but everyone was patient and reassuring along the way. They made something I expected to be stressful a lot more comfortable. More

Charles is freaking awesome!!! This is my second BMW purchased through Charles and both experiences have were great!! Super quick turnaround time, great customer service from beginn This is my second BMW purchased through Charles and both experiences have were great!! Super quick turnaround time, great customer service from beginning to end, and he gets you the best bang for your buck! I definitely recommend anyone to see Charles if they want a BMW. - Sheila, Loyal Customer More

excellent customer service Overall, we had such a great experience buying our first BMW. Our dealer Roshan was very professional, knowledgeable and honest. We never felt pressur Overall, we had such a great experience buying our first BMW. Our dealer Roshan was very professional, knowledgeable and honest. We never felt pressured at any point and he took a lot of timing explaining the differences between the vehicles and all the different features. The entire process was very smooth from start to finish. I would highly recommend the BMW team to anyone. Thank you for the wonderful experience, we are so happy with our purchase! More

Service Dept Vehicle inspection I had an appointment at 10:30, didn’t leave until 1:15. I only needed a State inspection and check my air bag light. My vehicle didn’t pass inspectio I had an appointment at 10:30, didn’t leave until 1:15. I only needed a State inspection and check my air bag light. My vehicle didn’t pass inspection due to bald rear tires, flood lamp light out and they tried to convince me that if the driver side window doesn’t go up and down it will fail. The tires were worse than I thought. I asked did they check to see if the light bulb was loose instead of charging 66 bucks just for a bulb. Lastly, I asked the technician to show me where does it state that the window must go up and down. After searching online and the manual, they showed me one sentence that said “the widow must be able to come down should you need to give a hand signal”. The regulator does need to be replaced but the can come down manually ( should I need to give a hand signal). Away, after nearly three hours of my time, I paid my bill went to get a bulb at AutoZone for only 12 bucks. I proceeded to replace the bulb, only to find the the connection was loose...plugged it back in and the flood lamp indicator light went out. Lastly...when I questioned the price of the bulb (66.70)...the technician said that this is BMW which means Bring Money With you. After being presented a bill of 1776.42, I only spent 358.00 for rear tires (at Firestone) and returned the bulb...oh, I did pay BMW $16 for the rejection sticker. More

Get a second opinion before they sucker you out of your $$$ On 4/3/18, I brought my 2008 328i in for pdr service and to check on why my vehicle would shake when starting & idle. Also while driving, when I would On 4/3/18, I brought my 2008 328i in for pdr service and to check on why my vehicle would shake when starting & idle. Also while driving, when I would step on the brakes, my steering wheel would shake. My service advisor, Scot M., informed me that I wouldn't be charged anything without first contacting me. There were no loaners available and the bmw shuttle driver dropped me off at my next destination. Within the next few hours after leaving the dealership, I received an email from Scot M., with an auto status report, complete with pictures. Now mind you, my vehicle only had 54,031 miles when I dropped it off. The report stated that I needed front brakes & rotors (no suprise, they were done this time last year), however I was also told that I needed thrust arm bushings : Worn and leaking internal dampening fluid - $582.20. Then allegedly a diagnostic was done which determined : Connected charger and interrogated fault memory. Found no fault codes related to concern. Smoke tested intake system and found no leaks at this time. Checked eccentric shaft sensor connector and found oil contamination. So basically, I was being told that my eccentric shaft sensor needed to be replaced -$1336.18. I called Scot to inform him that I have an extended warranty. A few hours later, Scot M. called me stating that the my extended warranty would not cover the complete cost of the eccentric shaft sensor if it is a genuine bmw part. I would have to come out of pocket $200-300 to pay the difference, plus my $100 deductible. If I opted to have bmw search for an aftermarket or junk yard part (his exact words) bmw would not give me a warranty on the labor. Like I mentioned, the report had pics of both the bushings and the sensor, but no evidence of contaminated oil residue or dampening fluids were shown on or dripping from these parts, which allegedly needed to be replaced. The very next day, I decided to just pay for the pdr service & unfortunately, the diagnostic fee that I did not approve from the start. Immediately after leaving bmw, I drove my vehicle to another reputable repair shop to get a second opinion. The second shop kept my car from 4/4/18 until 4/7/18 (at my request) just to make sure that the bushings & shaft sensor connector actually needed to be replaced due to leaking fluids and contaminated oil. They drove my car every day during this time period. This shop found ABSOLUTELY NO LEAKS OR OIL from the bushings & shaft sensor. They even invited me to look under my vehicle and showed me these parts in person. #1- They determined that if I truly need bushings, my vehicle would have behaved alot worse than just a shaking steering wheel ( jerking, etc). #2- They also did a diagnostic which also resulted in no codes, like bmw's alleged diagnostic did. This shop determined that if I truly needed my eccentric shaft sensor replaced, my check engine light would have been on (which never came on). This good folks at the second shop told me that they were eager to find something that needed to be repaired (as any auto repair shop would) but could not find anything other than a brakes & rotor replacement job. Needless to say, I don't trust bmw of midloathian & they really should reimburse me my $100 for the unnecessary diagnostic, that I did not approve to begin with. This experience really makes me wonder how many other customers like myself, they have gotten over on. SHAME ON YOU! More

Bought a car over spring break The team at Midlothian BMW was professional and patient and we never felt under pressure. We got a fair deal and bought a quality vehicle. The team at Midlothian BMW was professional and patient and we never felt under pressure. We got a fair deal and bought a quality vehicle. More