Richmond BMW Midlothian

Happy! Happy! Happy! The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. We have been dealing with them for 20 years and they treat us like family before, during and after the sale! More

Superb service! Balaji was very knowledgeable, very patient and did everything possible to make sure I found the perfect vehicle for me! I will be recommending Balaji Balaji was very knowledgeable, very patient and did everything possible to make sure I found the perfect vehicle for me! I will be recommending Balaji to everyone looking for a luxury vehicle. More

good experience My 2012 X5 35d hit 100,000 miles last week, and since it was built in September 2011, and is now all but 7 years old, and we are looking at taking it My 2012 X5 35d hit 100,000 miles last week, and since it was built in September 2011, and is now all but 7 years old, and we are looking at taking it on a 4,000 mile vacation out west soon, I decided to take it to a nearby BMW dealer to have belts and hoses and filters and such looked at to insure that we didn't wind up beside the roadway half-way up some mountain and 200 miles from any wrench who'd ever seen a BMW before. Now I'd had it to my local dealer for the transmission service about 3,000 miles ago, and they did an oil change on me by surprise. Not impressed with their work, I'd chosen another dealer for this trip. The dealer this morning got me in the day after I called, and back out 2 hours later, had the techs inspect things throughly under the instruction I was planning a trip, and the only thing they could find needing attention for which they could charge me was the flushing of the cooling system. Belts and hoses all looked pristine, filters happy, no codes or signs of distress anywhere. Unbidden and at no charge they topped off the DEF at no extra charge, and of course washed & vacuumed. No extra charge for the inspection, or so the invoice said. And while $300 to flush the cooling system is a bit steep, I guess the quick service at a BMW dealer (which we all know is expensive) was satisfactory. My having asked about belts and hoses in light of the car being 7 years old and having 100K on the ticker constituted a fine opportunity to screw me good, which they did not see fit to take. So, herewith a shout out to Richmond BMW at Midlothian, VA. Your honesty is much appreciated. More

M5 purchase Awesome customer service! Charles, Rebecca and Aaron were a fantastic sales team. They made our purchase smooth and pleasurable. We will definitely ha Awesome customer service! Charles, Rebecca and Aaron were a fantastic sales team. They made our purchase smooth and pleasurable. We will definitely have them assist us in our next purchase! 👍🏼👍🏼👍🏼 More

Drove Off The Lot With My Dream Car Driving this far for a great dealership experience was well worth it, especially when you have a staff member so committed to making your experience o Driving this far for a great dealership experience was well worth it, especially when you have a staff member so committed to making your experience one of the best they had to offer. Here they beat rates, offer kind hospitality, and told me all the ins and outs of my new vehicle. with such patience and professionalism I am glad I chose this dealership and the dealer that worked with me and words can not explain his honesty and care for his clients. Thank you BMW and thank you Kirk. More

All staff were very helpful Balaji was very helpful throughout the purchase process. He made sure I was happy with the purchase. He coached me through the various icons on the ca Balaji was very helpful throughout the purchase process. He made sure I was happy with the purchase. He coached me through the various icons on the car. I am very pleased with his awesome customer service. Everyone here makes you feel very welcomed! :) More

Made things happen I wanna thank Roshan Patel internet sales manager at Richmond BMW Midlothian. For giving me a second Chance of rebuilting my credit a lot of other car I wanna thank Roshan Patel internet sales manager at Richmond BMW Midlothian. For giving me a second Chance of rebuilting my credit a lot of other car dealerships turned me down. Cause of my credit score being so low But he stuck by my side and worked everything out and I was able to get approved for one of my dream car all thanks to Mr.Patel. More

Great and Knowledge Customer Service Charles did a phenomenal job helping me secure my first BMW it's the vehicle I have always wanted and could not be happier. He provided me with inform Charles did a phenomenal job helping me secure my first BMW it's the vehicle I have always wanted and could not be happier. He provided me with information on leasing versus buying which made it easy to make the decision that worked for me. Great experience More

Pleasant Buying experience Great experience recently during a purchase of a new BMW. Will not hesitate to recommend to friends and family in the market for a new ride Great experience recently during a purchase of a new BMW. Will not hesitate to recommend to friends and family in the market for a new ride More

Outstanding experience I really enjoy working with Charles Armstrong on my purchase of my certified 428i. He was knowledgeable about the car, and made sure he took the time I really enjoy working with Charles Armstrong on my purchase of my certified 428i. He was knowledgeable about the car, and made sure he took the time to show me all the bells and whistle my new car has. He was very patient with me and not pushy at all. I loved working with Charles. More