Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond BMW Midlothian
Midlothian, VA
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 544 reviews
December 30, 2023
Everyone was very helpful and friendly. We felt like we paid a fair price for our used vehicle. The purchase and financial process was effortless. We felt like we paid a fair price for our used vehicle. The purchase and financial process was effortless. More
by jerrywisty
Employees Worked With
E.J.
December 21, 2023
The service manager was able to get me the vehicle I wanted. He also gave me a fair appraisal for my trade-in vehicle, which was well kept. They even brought my late model certified pre-owned vehicle a wanted. He also gave me a fair appraisal for my trade-in vehicle, which was well kept. They even brought my late model certified pre-owned vehicle and paperwork to the house. After a long day at work that was really convenient . All in all, I am well pleased with The BMW Midlothian service, sales, and parts departments. More
by Roosevelt Dean, Jr
Employees Worked With
Balaji Rajamohan, Alex Utz
September 06, 2023
Top-Tier Customer Service and genuine care for the buyers. I faced major struggles with communication and service at my local VA BMW Dealer, lasting over 5 months. I called Midlothian BMW to confirm t buyers. I faced major struggles with communication and service at my local VA BMW Dealer, lasting over 5 months. I called Midlothian BMW to confirm that I was not acting rashly with my current debacle on a custom build X3M Competition. I had the pleasure of speaking with Aaron, whom provided me with more information than my local dealer, even without me being a current customer. Aaron’s support and genuine advice triggered me to call back days later and reallocate my deposit through Richmond/Midlothian BMW. I received nearly immediate allocation, and constant communication through the sales process from both Aaron and EJ to include phone, text, and email. Service and support that far exceeded any expectation, to include delivering the vehicle to my house when faced with commitments that took me out of state for weeks. I cannot provide enough accolades toward Aaron, EJ, and the Midlothian BMW family… there is no doubt that I will be a repeat customer, regardless of an extra 2hr commute. If you want a proper vehicle purchase/build experience, go to Midlothian BMW! More
by cory.mondschein
Employees Worked With
Aaron & EJ
March 30, 2023
ZERO star bmw dealer ! !!!! I drove 7hrs from my home to purchase the car after discussions with Jose McCartney Diaz made an appointment and applied the finance by online. !!!! I drove 7hrs from my home to purchase the car after discussions with Jose McCartney Diaz made an appointment and applied the finance by online. I have prepared all the paperwork and down payment. Jose texted me in the morning to look for Frank Sorensen when I get there so he could let me test drive and handle my case. When I arrived, Frank wasn’t there receptionist said he is off today but someone else will take care of me. I don’t remember the name of saleswoman but said that car is sold 2days ago. I was panicked and had to return to my city with empty hands. They don’t know what they are doing and Very unprofessional and WORST BMW DEALER ever I have experienced. More
by jpark34235
Employees Worked With
Jose MacCartney Diaz
November 02, 2022
We did all our dealings on emails as we live 170 miles away.This dealership keep us informed and the vehicle was ready on the day of pickup. We are happy with the trade deal we received. We had searched o away.This dealership keep us informed and the vehicle was ready on the day of pickup. We are happy with the trade deal we received. We had searched out as far of 400 miles. This makes the 7th BMW we have purchased and this was a good experience. More
by gefor3
Employees Worked With
Aaron Mason. Dir of Sales, Balaji Rajamohan
January 28, 2022
Clay Rogers assisted us in the purchase of our 2016 X5. We live 2 hours away and he was able to coordinate visuals and information from afar until we were able to make it to the dealership. Everyone was fr We live 2 hours away and he was able to coordinate visuals and information from afar until we were able to make it to the dealership. Everyone was friendly and went out of their way to make sure we were helped. Clay provided a wonderful experience and good customer service. It was a non-pressured sales approach , just what we were looking for. Frank, the sales manager, was also very friendly and treated us respectfully, making sure both parties were able to come to a reasonable agreement. The finance officer Tim was also was very nice and never pressured us on anything. He went beyond his scope to ensure we were taken care of. I am happy we finally decided to purchase with this BMW dealership and would highly recommend going here. Everyone went above and beyond from beginning to end. I would return again to get another car. More
by MSmalinda
Employees Worked With
Clay Rogers
January 22, 2022
Buyers beware of buying any extended warranties or purchasing vehicle protection contracts from this dealership. I am still waiting on my full refund after a month of canceling the contract. First, I purchasing vehicle protection contracts from this dealership. I am still waiting on my full refund after a month of canceling the contract. First, I was told accounting had not cancelled the coverage. This was after the sales manager was supposed to submit the cancellation request after it was signed by me in Dec of 2021. Contacted the sales manager again after a month of no response. This time I was informed he would contact the warranty provider directly and I get this remediated quickly by having the check sent to the dealership. Two weeks later I still haven't heard from the dealership or the sales manager. Now my emails are going unanswered by the sales manager. How can you have trust and want to patronize a business if its problematic just performing a simple transaction as canceling a warranty. It's about doing the right thing and this dealership doesn't appear to have the customer's best interest in mind. More
by jhick37
Employees Worked With
Timothy Stapler
