Richmond BMW Midlothian | Page 23

The dealer is great. I want to say that the tech advisor had my loaner ready for pick up. Then after the oil change was completed he notified me that my rear tires were o I want to say that the tech advisor had my loaner ready for pick up. Then after the oil change was completed he notified me that my rear tires were out of tolerance and he gave me the option to replace them without pressure which I did. He told me the brands and he had them in the building installed them and completed the alignment. I am happy with the vehicle. I do not believe that this dealer was attempting to fleece me. That is really important. More

Scheduling service is easy, the service writer was friendly, and the tech was knowledgeable, and efficient. friendly, and the tech was knowledgeable, and efficient. More

The service writer was knowledgeable and friendly. They did great job and finished on schedule. The car was returned clean. I am a happy customer. They did great job and finished on schedule. The car was returned clean. I am a happy customer. More

Service department is extremely professional and every visit they go above and beyond answering questions and keeping me in the loop on what is going on. visit they go above and beyond answering questions and keeping me in the loop on what is going on. More

Service manager Tim is the best It’s always very good to get a Loaner car to get a Loaner car More

From shuttle, ride, home to free state inspection and complementary car wash. These folks are top-of-the-line in my book. complementary car wash. These folks are top-of-the-line in my book. More

Service dept. 1st. Class. Helpful, courteous, and informative. Having car washed after service is a nice plus. 1st. Class. Helpful, courteous, and informative. Having car washed after service is a nice plus. More

Super friendly, accommodating, and not pushy. Let me look and process without pressure and assured my purchase! Let me look and process without pressure and assured my purchase! More

From start to finish Kerry took good care of me and made the whole process seem less. This was the first time I’ve bought a car in years I honestly felt good about buying a car. Also. Tim in accounting was the whole process seem less. This was the first time I’ve bought a car in years I honestly felt good about buying a car. Also. Tim in accounting was super nice and made the process smooth and quick. They value your time and really appreciate your business More

I always received Great and trusted work every time I come for services for my vehicle come for services for my vehicle More