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Richmond BMW Midlothian
Midlothian, VA
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 544 reviews
January 06, 2024
The Best BMW dealer and service department in the state of Virginia. This is my second BMW, and I will only take it to this BMW service department. Scot was beyond amazing and extremely helpful. Scot kept of Virginia. This is my second BMW, and I will only take it to this BMW service department. Scot was beyond amazing and extremely helpful. Scot kept me updated everyday and my car was running outstanding when I got it back. If you are looking a service department that will work well with you and will not over charge you this is the place. Scot was extremely honest when telling me what service my car needed. I would give them a 10 star if I could. I am extremely satisfied and will definitely be back for my next service. More
by tammat
Employees Worked With
Scot McCormick
January 03, 2024
Another GREAT experience, lead by Alex Utz and his team! ! Major kudos to Rebecca, Aaron, Tim and “The Genius” for making our purchase a pleasant and smooth event! My loyalty will always remain with this out ! Major kudos to Rebecca, Aaron, Tim and “The Genius” for making our purchase a pleasant and smooth event! My loyalty will always remain with this outstanding group! Go see them! You won’t be disappointed!! More
by lmatney57
Employees Worked With
Rebecca Kuntz, Aaron Mason, Austin (The Genius) , Alex Utz
January 02, 2024
The service department used to be friendly when Lance was there. My last visit was less than satisfactory. No one even smiled. I wanted to wait for the vehicle ( new tire) but I was told everyone was at l there. My last visit was less than satisfactory. No one even smiled. I wanted to wait for the vehicle ( new tire) but I was told everyone was at lunch. At 5:30 I called for status and was told it would have to stay overnight. When I picked the car up next day the new tire had not been given any tire dressing and looked shabby. A salesman helped me and dressed the tire himself. More
by rdcleek
Employees Worked With
Service
January 01, 2024
Dependable, available, and reasonable. Provide good communication and keep the customer informed throughout the service process. Pleasurable service staff! Provide good communication and keep the customer informed throughout the service process. Pleasurable service staff! More
by vwbugman86
Employees Worked With
Tim and Matt
January 01, 2024
Excellent service. Dealership staff is great and very friendly. Always available to help and answer any questions. Best experience ever. Dealership staff is great and very friendly. Always available to help and answer any questions. Best experience ever. More
by Miguel Angel
Employees Worked With
Ellis "EJ" Hill II, James Williams, Roshan Patel, Balaji Rajamohan, Robert Jackson, Kirk Randolph, Alex Utz, DJ Perez
December 31, 2023
Resposive. Knowledgeable. Fast. The salesperson really knew her stuff. The manager was responsive and entertained all offers. The financing was thorough an Knowledgeable. Fast. The salesperson really knew her stuff. The manager was responsive and entertained all offers. The financing was thorough and quick. More
by Cheridahl
Employees Worked With
Rachel, Alex
