Richmond BMW Midlothian

I grew up on a body repair shop and we did dealer prep for several businesses. From engine cleaning, compounding and simonzing by hand. to interior detailing! The Q5 was good on the exterior but a blind p for several businesses. From engine cleaning, compounding and simonzing by hand. to interior detailing! The Q5 was good on the exterior but a blind person could do a better job on the inside. A deal breaker! Back and forth was a distraction More

This dealership provided timely communication and great service. All service issues were fully explained to me. service. All service issues were fully explained to me. More

Extremely knowledgeable and experienced service writers and mechanics. Honest straight shooters who don’t try to pad the bill. Excellent service. and mechanics. Honest straight shooters who don’t try to pad the bill. Excellent service. More

Started as an excellent experience. Pre-owned Volvo came without an owner's manual. I have been waiting over a month and keep getting a run around. Also the car interior was not deta Pre-owned Volvo came without an owner's manual. I have been waiting over a month and keep getting a run around. Also the car interior was not detailed when I picked-up. More

Outstanding work. It's just that it's expensive and now I need to go back and set appointment to go back and get my lights adjusted It's just that it's expensive and now I need to go back and set appointment to go back and get my lights adjusted More

Best experience ever. Found the right car for us, quick & professional from the beginning to the end. Found the right car for us, quick & professional from the beginning to the end. More

Great customer service! Frank, Tim, and Ellis are outstanding! They went above and beyond to take care of me! Frank, Tim, and Ellis are outstanding! They went above and beyond to take care of me! More

Everything that I experienced from the dealship was great. I really appreciated the kindness that was shown to me. And again I say Thank you all. great. I really appreciated the kindness that was shown to me. And again I say Thank you all. More

10 out 10 customer service experience! We love this dealership. Thank you Matt & Ravin for treating us like family. Efficient, professional, friendly and always on top of all our car main We love this dealership. Thank you Matt & Ravin for treating us like family. Efficient, professional, friendly and always on top of all our car maintenance needs. More

Scot at BMW Midlothian continues to provide the highest level of customer service and professionalism. I travel often. However, he is the reason I only visit this location for servicing my vehicle. Scot re level of customer service and professionalism. I travel often. However, he is the reason I only visit this location for servicing my vehicle. Scot remains courteous, patient, and knowledgeable of the BMW brand. Thank you! More