Richmond BMW Midlothian

Tim always gives us great service. He knows us and handles all our questions. Great experience. He knows us and handles all our questions. Great experience. More

My salesperson Kirk was very professional and knowledgeable . Communication was on point and he had excellent follow through. Would definitely purchase another car from him in the future. knowledgeable . Communication was on point and he had excellent follow through. Would definitely purchase another car from him in the future. More

Service, sales, and finance - this dealership is the best! The staff is so friendly and works very hard to find exactly what you need/want! best! The staff is so friendly and works very hard to find exactly what you need/want! More

From the service manager, to the finance manager to the genius, Austin, to our sales person, Jerry, all of them were very helpful and courteous. This is our second BMW with this group. Very thankful to hav genius, Austin, to our sales person, Jerry, all of them were very helpful and courteous. This is our second BMW with this group. Very thankful to have such knowledgeable and professional people at BMW! Even love the radio station they tune the car to. More

The dealership is highly regarded for its trustworthiness. Customers consistently report positive experiences, highlighting the following key aspects: Transparency • Clear communication re trustworthiness. Customers consistently report positive experiences, highlighting the following key aspects: Transparency • Clear communication regarding pricing and vehicle conditions. • No hidden fees or unexpected charges. Customer Service • Friendly and knowledgeable staff who prioritize customer satisfaction. • Willingness to answer questions and provide assistance throughout the buying process. Reputation • Positive reviews and testimonials from previous customers. • Strong community presence and engagement, reinforcing their reliability. Quality Assurance • Commitment to selling well-maintained vehicles. • Offers warranties and guarantees that enhance buyer confidence. Overall, this dealership has established itself as a reliable choice for those in the market for a vehicle, fostering trust through integrity and excellent service. More

Richmond BMW Midlothian, located at 12100 Midlothian Turnpike, provided my wife and me with the most friendly, professional, and wonderful experience we've ever had. We thoroughly enjoyed our interactio Turnpike, provided my wife and me with the most friendly, professional, and wonderful experience we've ever had. We thoroughly enjoyed our interactions with both the sales and service departments. Every time we bring our BMW in for service, Jeff and Mack excel at explaining the necessary repairs and associated costs with integrity. We genuinely feel that we can trust them with our 2012 BMW 750Li and our new 2025 X5. Regardless of which staff members we interact with, we are always treated like family at Richmond BMW Midlothian. Everyone speaks to us, answers our questions, and provides great service. The building is well maintained, offering fresh coffee throughout the day and free snacks as well. Special mention goes to Finance Manager Kobe Walker, who helped us understand the terms of our agreement and provided additional services for our peace of mind. Our wonderful sales professional showed us our dream X5, and Mr. Mason, the Sales Manager, provided us with an awesome deal. My wife and I will continue to refer our friends and family to BMW Midlothian—a place that treats you not just as a friend but as family. More

Excellent customer service and high quality work. This dealership knows how to take care of its customers. This dealership knows how to take care of its customers. More

Friendly and helpful staff. The service tech takes the time to explain what is happening during my visit. Alwats willing to answer any of my questions. Excellent customer. The service tech takes the time to explain what is happening during my visit. Alwats willing to answer any of my questions. Excellent customer. More

I just want to say that Casie was top-notch this year, and Sales Manager EJ was sensible and listened to me regarding some of the issues about the vehicle I wished to purchase. EJ and Casie resolved the i and Sales Manager EJ was sensible and listened to me regarding some of the issues about the vehicle I wished to purchase. EJ and Casie resolved the issues quickly when addressed and ensured the customer was well taken care of. I truly appreciate the team. Thank you, Jason More

Scott at Richmond BMW Midlothian did a great job, he kept me informed during the process while my car was being serviced. I feel very comfortable, and was pleased with the chopping down.. I recommend him 10 me informed during the process while my car was being serviced. I feel very comfortable, and was pleased with the chopping down.. I recommend him 100% More