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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
538 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 538 reviews

February 20, 2024

Brought my 2019 5 series in for service. Tim and the team always do a great job! I am thoroughly pleased! More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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February 19, 2024

Excellent and personal service. Prompt updates. Attention to detail. Short wait time. Highly recommend them. More

by Rosh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Utz
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February 09, 2024

I WAS VERY PLEASE WITH THE SERVICE ADVISERS AND THE PARTS DEPARTMENT. I DO PLAN TO RETURN WHEN I NEED SERVICE. More

by jimpoecontracting
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 09, 2024

Scot was extremely helpful and kind with the entire service process. Scot was honest and told me exactly what my car needed. This was a very good experience and Scot was a phenomenal customer service r More

by tammat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormick
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February 04, 2024

Staff is not very friendly. Seems like they really don’t care about the sale. More

by Shonique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roshan Patel
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Feb 07, 2024 -

Richmond BMW Midlothian responded

Shonique, Thank you for sharing your review. We're deeply sorry to hear about your experience with our staff not meeting your expectations in terms of friendliness and engagement during your visit. Providing exceptional customer service and making customers feel valued and cared for is a priority for us, and it's concerning to learn that we fell short of meeting these standards during your interaction. We would like to speak with you and hopefully learn more about your experience. Please contact me at your convenience. Alex Utz, General Manager, 804-897-2200

February 03, 2024

The first time I’ve been able to pick a vehicle out online, drive to the dealership, and pick it up! Excellent customer service provided by each and every party involved! More

by Mrs. Danielson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca
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February 02, 2024

BMW has always given me excellent service feedback and customer service whenever I’ve visited the Midlothian branch! More

by nightnurse23rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Peterson
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January 31, 2024

Excellent service. My service advisor kept me informed throughout every stage of the hr work being done More

by bamujahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
Report | Print
January 29, 2024

my service team responded promptly and respectfully. .as always ..work explained and completed as planned .. More

by kbyrd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team Scot McCormick
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January 23, 2024

Great customer service and job well done within efficient time frame. Have recommended shop to other BMW owners. More

by Lexikalisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Peterson
Report | Print
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