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Richmond BMW Midlothian
Midlothian, VA
560 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 14, 2024
Unfortunately, my experience was less than ideal and definitely not an ultimate one. My vehicle was in for a few issues that were not resolved after spending $1,400, and upon pickup, it did not even sta definitely not an ultimate one. My vehicle was in for a few issues that were not resolved after spending $1,400, and upon pickup, it did not even start. This required me to leave my vehicle for additional days for further diagnosis. I was advised that all was good, only to attempt, I stress attempt, to pick my vehicle up yet again. I left the lot, only to have to return before reaching the next block, wondering if I could even make it back there, exhibiting the same issues I initially came in for in the first place. With the economy being the way it is, I really did not have $1,400 to give a shop for repairs that did not improve my vehicle. I was then told I needed to spend an additional $500, which would guarantee a fix for my problems. Shortly thereafter, I received a text that an additional $1,150 was needed. Needless to say, I had my vehicle towed there and had to have it towed back home with no resolution whatsoever. This was very disappointing coming from a dealership as large as BMW. More
by Clint O
Employees Worked With
Service
June 13, 2024
Always professional and respectful. Excellent communication. Always satisfied with the work. Thorough inspection with video review welcomed. Excellent communication. Always satisfied with the work. Thorough inspection with video review welcomed. More
by Bml
Employees Worked With
Matt Underwood and unknown service technician
June 11, 2024
Everyone in the dealership is attentive to the customer and the customers needs from a simple request for checking the tire pressure to a more complicated issue. You have everyone’s devoted attention to yo and the customers needs from a simple request for checking the tire pressure to a more complicated issue. You have everyone’s devoted attention to your needs. The service manager Raven is amazing. More
by Jscald
Employees Worked With
Jeff
June 08, 2024
Car in for service. Service performed. No one explained the issues, didn’t top off my fluids. SA gave me the receipt and walked away. Got home to see the email that s Service performed. No one explained the issues, didn’t top off my fluids. SA gave me the receipt and walked away. Got home to see the email that service could have been done while I was there waiting. 0 bedside manner. Chic-fil-a has better customer service. More
by sharen.rivera1
Employees Worked With
Not worth remembering
May 27, 2024
Kirk was fantastic . he made the entire process painless and I would encourage people to call Kirk to assist them in buying their new or previously owned vehicle he made the entire process painless and I would encourage people to call Kirk to assist them in buying their new or previously owned vehicle More
by Hillside66
Employees Worked With
Kirk Randolph
May 23, 2024
The staff at the Nidlothian is amazing. I was very pleased with the professional and knowledgeable staff. Mr. Jerry Schuler and Mr. Tim Stapler made my experience run very smooth. Mr. Sc I was very pleased with the professional and knowledgeable staff. Mr. Jerry Schuler and Mr. Tim Stapler made my experience run very smooth. Mr. Schuler was the best from beginning to the time he delivered my vehicle. More
by BMW Driver
Employees Worked With
Jerry Schuler
