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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
537 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 537 reviews

June 11, 2024

Everyone in the dealership is attentive to the customer and the customers needs from a simple request for checking the tire pressure to a more complicated issue. You have everyone’s devoted attention to yo More

by Jscald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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June 11, 2024

Went for my state inspection and service, professional and honest as always. Love Midlothian BMW. More

by Lisa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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June 11, 2024

Great service , easy to work with and very nice people. I have always been treated great! More

by Peggysue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank and Aaron ( management), Balaji Rajamohan
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June 08, 2024

Car in for service. Service performed. No one explained the issues, didn’t top off my fluids. SA gave me the receipt and walked away. Got home to see the email that s More

by sharen.rivera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not worth remembering
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Jun 12, 2024 -

Richmond BMW Midlothian responded

Sharen, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit.  It is our goal to provide timely and effective communication, and we regret that we fell short in this instance. We would be happy to speak with you further about your experience and will be reaching out, however you can also contact me at your convenience. Alex Utz, General Manager, 804-897-2200

Jun 12, 2024 -

sharen.rivera1 responded

Thank you for your copy and paste response. I have not heard from you either, Mr. Utz. Further proof of the customer service BMW provides.

Jun 13, 2024 -

Richmond BMW Midlothian responded

Sharen, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit.  It is our goal to provide timely and effective communication, and we regret that we fell short in this instance. We would be happy to speak with you further about your experience and will be reaching out, however you can also contact me at your convenience. Alex Utz, General Manager, 804-897-2200

May 30, 2024

The service department is extremely helpful, friendly and efficient. Drop off and pickup took only a few mins. More

by Brandon.richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff from service
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May 27, 2024

Kirk was fantastic . he made the entire process painless and I would encourage people to call Kirk to assist them in buying their new or previously owned vehicle More

by Hillside66
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kirk Randolph
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May 23, 2024

The staff at the Nidlothian is amazing. I was very pleased with the professional and knowledgeable staff. Mr. Jerry Schuler and Mr. Tim Stapler made my experience run very smooth. Mr. Sc More

by BMW Driver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Schuler
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May 12, 2024

Excellent service as always. Ravin and Scot are fantastic as always! One of the reasons I have remained a customer for the past 7 years. More

by Dlperlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormick
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May 11, 2024

Everyone should be treated the same. Not completely satisfied the las few times at midlothian BMW. More

by julio escobar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 14, 2024 -

Richmond BMW Midlothian responded

Julio, Thank you for sharing your review with us. I'm sorry to hear that your recent experiences have left you feeling dissatisfied. Providing exceptional service to every customer is our top priority, and I apologize if we have fallen short of meeting your expectations. We would like to learn more about the issues you had and invite you to please contact me at your convenience. Alex Utz, General Manager, 804-897-2200

May 09, 2024

I recently visited this dealership and I must say, their prices were unbeatable. From the moment I walked through the door, I was greeted with a warm welcome and treated to a high standard of service. The t More

by Kathleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca
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