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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
560 Reviews
Call Dealership (804) 897-2257
View Awards

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 560 reviews

August 26, 2024

Great service and good atmosphere service representatives attentive the technician service is prompt and helpful and friendly More

by LGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Kirkland
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August 23, 2024

I’m still impressed with the quality of service from the technicians and my representatives. More

by Smie2479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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August 19, 2024

Horrible customer service. Zero common courtesy. The absolute worst experience I've ever had purchasing a vehicle. More

by Snyderjosh22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Elis hill, Balaji Rajamohan
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Aug 23, 2024 -

Richmond BMW Midlothian responded

Hi, I apologize for the poor experience you had with our team. The lack of courtesy and the overall experience you described are unacceptable, and we should have done better. I’d appreciate the opportunity to discuss this further and work to make things right. Please contact me directly. Alex Utz, General Manager, (804) 897-2251

August 17, 2024

Best dealership I have ever dealt with! . Scot McCormack is the best service manager,ever. More

by patbmwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormack, Balaji Rajamohan, Alex Utz
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August 16, 2024

The best customer service in the Sales and Service Departments. My recent visit to this dealership was above expectations. More

by Jennifer Hd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jennifer, Frank, Alex Utz, DJ Perez
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Aug 16, 2024 -

Jennifer Hd responded

I cant express enough my gratitude for every time I walk in the doors I get exceptional service. Some say, “Don’t take your car to the dealership, they will hike the price and treat you unfairly.” I was skeptical at first, but now I only trust the dealership. Though I’m there only for required maintenance, I highly suggest and recommend this location for fair pricing and exceptional customer service.

August 14, 2024

Handled all items professionally. Kept in contact with me throughout the process. Delivery folks were excellent. More

by rlovelace
Recommend Dealer
Yes
Employees Worked With
Kirk Randolph
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August 14, 2024

I bought the car over the internet, I did not actually go into the dealership. However the transaction went well. More

by gdeverger
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DJ Perez
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August 10, 2024

Inadequate customer service. Poor communication and lack of expertise. Repeat issue that was not fixed although they claimed that it was. Additionally my radio was working when I More

by bcuttino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
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Aug 10, 2024 -

bcuttino1 responded

bcuttino1 Inadequate customer service. Poor communication and lack of expertise. Repeat issue that was not fixed although they claimed that it was. Additionally my radio was working when I took my car in for another issue, but the radio was mot working when I picked my car up. They claimed that what they did had no impact on the radio not working. I have been taking my car to this dealership for many years and have never had this type of experience. Needless to say, I willl not be going back. I felt very disrespected.

Aug 23, 2024 -

Richmond BMW Midlothian responded

Hi, I’m deeply sorry to hear about your recent experience. The poor communication and unresolved issues you described are unacceptable, and I understand your frustration, especially as a long-time customer. We should have handled this better and ensured your vehicle was returned in proper working order. Please contact me directly so we can address your concerns and work to regain your trust. Alex Utz, General Manager, (804) 897-2251

August 07, 2024

Professional staff give clear recommendations on work required, costs and importance (what can wait vs urgent). Repairs are done fairly promptly given a busy schedule. More

by ILM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot Mccormick
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August 04, 2024

BMW Midlothian , service is top tier. They were very professional and efficient. Kept in contact with me throughout the process of servicing my car. They carefully made an assessment o More

by tdthornton2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Kunz Service Advisor
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