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Richmond BMW Midlothian
Midlothian, VA
537 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 537 reviews
July 23, 2024
The BMW Richmond of Midlothian provides by far the best customer experience in car sales and car service, in my opinion!! Thank you for always being so consistent!! It’s definitely worth the 1 hour plus c customer experience in car sales and car service, in my opinion!! Thank you for always being so consistent!! It’s definitely worth the 1 hour plus commute drive!!! More
by Dion
Employees Worked With
Balaji Rajamohan
June 20, 2024
Really happy with my experience at Richmond BMW, as usual. Everyone in the service department is knowledgeable and professional - Jeff helped me this time and he was great. usual. Everyone in the service department is knowledgeable and professional - Jeff helped me this time and he was great. More
by Camillekirsten
Employees Worked With
Jeff in Service
June 17, 2024
My experience was a good one. I saw the vehicle I wanted online and someone reached out immediately about the vehicle. After coming to see the vehicle and being treated with patie I saw the vehicle I wanted online and someone reached out immediately about the vehicle. After coming to see the vehicle and being treated with patience and kindness I knew that it was the vehicle for me. More
by Mark adams
Employees Worked With
James Williams, DJ Perez
June 17, 2024
Service department at BMW Midlothian is great. Very dependable and timely. Also easy to make appointments! Tim is my service manager and he is so thorough and knowledgeable. Very dependable and timely. Also easy to make appointments! Tim is my service manager and he is so thorough and knowledgeable. More
by Lbhudgens
Employees Worked With
Service Department Tim
June 14, 2024
Unfortunately, my experience was less than ideal and definitely not an ultimate one. My vehicle was in for a few issues that were not resolved after spending $1,400, and upon pickup, it did not even sta definitely not an ultimate one. My vehicle was in for a few issues that were not resolved after spending $1,400, and upon pickup, it did not even start. This required me to leave my vehicle for additional days for further diagnosis. I was advised that all was good, only to attempt, I stress attempt, to pick my vehicle up yet again. I left the lot, only to have to return before reaching the next block, wondering if I could even make it back there, exhibiting the same issues I initially came in for in the first place. With the economy being the way it is, I really did not have $1,400 to give a shop for repairs that did not improve my vehicle. I was then told I needed to spend an additional $500, which would guarantee a fix for my problems. Shortly thereafter, I received a text that an additional $1,150 was needed. Needless to say, I had my vehicle towed there and had to have it towed back home with no resolution whatsoever. This was very disappointing coming from a dealership as large as BMW. More
by Clint O
Employees Worked With
Service
June 13, 2024
Always professional and respectful. Excellent communication. Always satisfied with the work. Thorough inspection with video review welcomed. Excellent communication. Always satisfied with the work. Thorough inspection with video review welcomed. More
by Bml
Employees Worked With
Matt Underwood and unknown service technician
