Richmond BMW Midlothian

They were very thorough in cleaning up the car from a mice issue which had caused an electrical problem which they also resolved. Matt was very helpful and understanding throughout the process. mice issue which had caused an electrical problem which they also resolved. Matt was very helpful and understanding throughout the process. More

Great service Ravin very knowledgeable and helpful. Great customer service skills and excellent communication and helpful Great customer service skills and excellent communication and helpful More

This dealership is really great. Every person I had contact with treated me with respect, courtesy, and kindness. This included the sales person, GM, finance person, and BMW genius. Every person I had contact with treated me with respect, courtesy, and kindness. This included the sales person, GM, finance person, and BMW genius. I would definitely recommend this dealership. More

Tim and the service staff did a good job. They troubleshot the issue and found the problem. They had to order a part which was available the next day. I returned to have the part installed th They troubleshot the issue and found the problem. They had to order a part which was available the next day. I returned to have the part installed the next morning. All was good. Work during both visits was done timely - no extensive wait. More

Great customer service. Easy to schedule online and i appreciated being able to see service updates via text. Dependable and trustworthy. Excellent service team especially S Easy to schedule online and i appreciated being able to see service updates via text. Dependable and trustworthy. Excellent service team especially Scott. More

Service department is very thorough and friendly from beginning to end. Scheduling and pickup was easy and convenient. beginning to end. Scheduling and pickup was easy and convenient. More

Very helpful in smoothly dealing with two recalls. Timely pickup and completion of service. Thanks. Timely pickup and completion of service. Thanks. More

Outstanding dealership to buy my car, a BMW M8. Manager Frank Sorensen and seller Jerry Schuler are informative, honest and eager to answer questions. Manager Frank Sorensen and seller Jerry Schuler are informative, honest and eager to answer questions. More

I purchased my 2011 BMW from this dealership in 2012 and have had all maintenance and repairs done there. My experience has always been pleasant, with great customer service. Recently I was notified that have had all maintenance and repairs done there. My experience has always been pleasant, with great customer service. Recently I was notified that there were recalls on my BMW and an appointment was easy and convenient to make and a loaner car available. More