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Richmond BMW Midlothian

Midlothian, VA

4.7
536 Reviews

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 536 reviews

September 01, 2024

Taylor was great to work with. Knowledgeable and professional. An enjoyable experience. The finance/sign the documents checkout was fine. Again very professional. But the fi More

by Bob.clark.midlo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor
September 01, 2024

My service advisor Jeff is the reason I travel from downtown to the Midlothian location. Jeff always keeps me informed about my car, throughout the entire process and most of all, Jeff is very trustwor More

by fordandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba
August 31, 2024

Always excellent service and easy navigation of the payment system along with updates of work status More

by hermanj62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba
August 29, 2024

Service managers are professional and friendly, they take time to explain car problems and future problems More

by hlb318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
August 28, 2024

Experienced a flat tire and they worked me in and got me back out in no time! Very grateful for their prompt response. More

by BBRVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt - Service Dept.
August 27, 2024

Let me tell you about the service What a joy to work with Ravin, Scott and Austin they are the best friendly and helpful I have been coming to the dealership since it opened HIGHLY recommend using Richmond B More

by Wayne Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ravin, Scott, Austin
August 26, 2024

Great service and good atmosphere service representatives attentive the technician service is prompt and helpful and friendly More

by LGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Kirkland
August 23, 2024

I’m still impressed with the quality of service from the technicians and my representatives. More

by Smie2479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
August 19, 2024

Horrible customer service. Zero common courtesy. The absolute worst experience I've ever had purchasing a vehicle. More

by Snyderjosh22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Elis hill, Balaji Rajamohan
Aug 23, 2024 -

Richmond BMW Midlothian responded

Hi, I apologize for the poor experience you had with our team. The lack of courtesy and the overall experience you described are unacceptable, and we should have done better. I’d appreciate the opportunity to discuss this further and work to make things right. Please contact me directly. Alex Utz, General Manager, (804) 897-2251

August 17, 2024

Best dealership I have ever dealt with! . Scot McCormack is the best service manager,ever. More

by patbmwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormack, Balaji Rajamohan, Alex Utz
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