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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
566 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 566 reviews

October 17, 2024

Great service team here. Got me taken care of in a timely fashion, and I can’t say enough good about my advisor Tim, he really takes care of me. More

by nyjamiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Service advisor
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October 17, 2024

Recently had a battery replaced. All was ok but the price. $200+ for labor. Too expensive. More

by Mitze23838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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October 16, 2024

Worst experience ever. My experience to purchase a birthday gift from my husband did not go well. More

by jkrob0726
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
April from the tags and title department , Balaji Rajamohan, Alex Utz
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Nov 01, 2024 -

Richmond BMW Midlothian responded

I'm sorry to hear that your experience did not meet expectations, especially for such a special purchase. We aim to make every buying experience seamless and enjoyable, and it's disappointing we missed that for you. Please reach out so we can address your concerns directly. Alex Utz, General Manager, (804) 897-2251

October 16, 2024

Wonderful experience coming here. Needed to buy out my lease and it couldn’t have been easier. Friendly and professional staff. Will definitely come back for more business More

by Rgul16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ hill
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October 16, 2024

The whole experience was wonderful! From the people and customer service to the cars, amazing dealership! Would definitely buy a car from Taylor again! More

by gabriellaconigliaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor and Frank!
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October 15, 2024

It was totally amazing. They helped me throughout the entire process. AMAZING! GREAT! TOTALLY AWESOME! More

by ramona.richardson68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casie Washington
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October 13, 2024

Excellent service. Provided the service on the time and date I requested. Work provided was excellent . More

by Viking14delta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Steve, DJ Perez
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October 12, 2024

Polite and professional/ upfront with full disclosure on all aspects on both the vehicle and trad in offer. Pleasure to do business More

by Hofflerec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E J Hill
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October 09, 2024

Very pleased with my experience at this dealership. Professional staff & environment without feeling stuffy. They made me a deal I couldnt refuse. Hope to be a BMW customer for life. Special thanks to More

by annette.husick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ
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October 09, 2024

Prompt service. Jeff is great to work with on my service calls. Always great service More

by larryedsmall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yurcaba
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