Richmond BMW Midlothian

Very professional and knowledgeable and they do what they say they’re gonna do in a timely manner. I even get a free cuppa coffee. say they’re gonna do in a timely manner. I even get a free cuppa coffee. More

At one point there were more snack options, even fresh fruit, chocolate, cheeses, etc. Would like to see that again! The service rep, Tim, was great! Very knowledgeable and kept me informed on service s fruit, chocolate, cheeses, etc. Would like to see that again! The service rep, Tim, was great! Very knowledgeable and kept me informed on service status and specials. More

The people were very nice the salesperson did a nice job getting me in out quickly! Her name was Jennifer I gave her a 5 star. getting me in out quickly! Her name was Jennifer I gave her a 5 star. More

They did not do all repairs needed on my vehicle, for a use car repairs use car repairs More

Very accommodating, transparent, honest practices here. Run well from the top down. I recommend this dealer to as many people as I can. Personally we bought a 2021 X5 recently and it was a great experience Run well from the top down. I recommend this dealer to as many people as I can. Personally we bought a 2021 X5 recently and it was a great experience. Jenna in sales was very kind and didn’t employ any pressure tactics. Will return in the future! More

Attentive and respectful staff to work with, both in sales, finance and service. Service management and team are always helpful and friendly. sales, finance and service. Service management and team are always helpful and friendly. More

Richmond BMW is a first class dealership with an amazing service department.I have referred friends to Richmond BMW service department and they said that the difference between Richmond BMW and the other Bm service department.I have referred friends to Richmond BMW service department and they said that the difference between Richmond BMW and the other Bmw Dealer that they went to is like night and day. When I take my BMW in for service Jeff Is my service person who always makes sure that my car is up to date on all maintenance. More

Outstanding service! Very responsive and detailed in their customer interactions. By far the best BMW service in Richmond Very responsive and detailed in their customer interactions. By far the best BMW service in Richmond More

First class car dealer ship. Always express concern for the customer and their vehicle. True professionals. A new BMW Electric SUV loaner for 2 days was a real treat. I did not w Always express concern for the customer and their vehicle. True professionals. A new BMW Electric SUV loaner for 2 days was a real treat. I did not want to give it back. More

The dealership was great. I felt like I was passed off to finish the deal. I could have used more training on the car, over all a good experience. I felt like I was passed off to finish the deal. I could have used more training on the car, over all a good experience. More