Richmond BMW Midlothian

Tim and the service staff did a good job. They troubleshot the issue and found the problem. They had to order a part which was available the next day. I returned to have the part installed th They troubleshot the issue and found the problem. They had to order a part which was available the next day. I returned to have the part installed the next morning. All was good. Work during both visits was done timely - no extensive wait. More

Great customer service. Easy to schedule online and i appreciated being able to see service updates via text. Dependable and trustworthy. Excellent service team especially S Easy to schedule online and i appreciated being able to see service updates via text. Dependable and trustworthy. Excellent service team especially Scott. More

Service department is very thorough and friendly from beginning to end. Scheduling and pickup was easy and convenient. beginning to end. Scheduling and pickup was easy and convenient. More

Very helpful in smoothly dealing with two recalls. Timely pickup and completion of service. Thanks. Timely pickup and completion of service. Thanks. More

Outstanding dealership to buy my car, a BMW M8. Manager Frank Sorensen and seller Jerry Schuler are informative, honest and eager to answer questions. Manager Frank Sorensen and seller Jerry Schuler are informative, honest and eager to answer questions. More

I purchased my 2011 BMW from this dealership in 2012 and have had all maintenance and repairs done there. My experience has always been pleasant, with great customer service. Recently I was notified that have had all maintenance and repairs done there. My experience has always been pleasant, with great customer service. Recently I was notified that there were recalls on my BMW and an appointment was easy and convenient to make and a loaner car available. More

Very helpful folks. We moved from Oregon few months ago and as our x7 had just arrived there two days before moving, we had no time to explore. We chose Midlothian BMW a We moved from Oregon few months ago and as our x7 had just arrived there two days before moving, we had no time to explore. We chose Midlothian BMW although we live up in NOVA since they are so caring and helpful! More

Our service adviser (Matt Underwood) is the reason we keep coming back! We’ve purchased 7 BMW’s in the last 12 years (2 at a time) and of the 7, 4 were purchased at Midlothian BMW! So would be remiss if keep coming back! We’ve purchased 7 BMW’s in the last 12 years (2 at a time) and of the 7, 4 were purchased at Midlothian BMW! So would be remiss if we didn’t give a shout out to the GSM Aaron for being there all 4x’s! More

Rebecca was the representative that assisted my wife and I . I felt really confident , because of her customer service , throughout our wait she was very professional , we were confident she had our best i I . I felt really confident , because of her customer service , throughout our wait she was very professional , we were confident she had our best interest at heart . More

My experience with Midlothian BMW is always pleasant. The real time ETA is convenient and thorough check ins are easy going. The real time ETA is convenient and thorough check ins are easy going. More