Richmond BMW Midlothian

Over 2 yrs of service at BMW Midlothian and I’m still impressed. They take care of their customers. impressed. They take care of their customers. More

The dealership did a great job of optimizing the value of a preowned car for my use. It was well detailed and the purchase transaction was efficient. a preowned car for my use. It was well detailed and the purchase transaction was efficient. More

Thank you to the team at Midlothian BMW! Very professional, efficient, and courteous car buying experience. It was late on a Friday evening but they worked everything out and made sure I was Very professional, efficient, and courteous car buying experience. It was late on a Friday evening but they worked everything out and made sure I was satisfied before leaving the lot with my vehicle. More

I'm a proud owner. .( X5M ) .. Replacement of Tires.. Overcharged Labor.. Inconsistent to what was discussed over the phone.. Unsatisfied vehicle wash .. Employee revvin .( X5M ) .. Replacement of Tires.. Overcharged Labor.. Inconsistent to what was discussed over the phone.. Unsatisfied vehicle wash .. Employee revving up my vehicle engine.. More

I’m very pleased with the service and the service provided. Matt and the staff have gone above and beyond to keep me happy provided. Matt and the staff have gone above and beyond to keep me happy More

Amazing customer service, both sales and service. Listen to my concern when I was seeking a second option after a bad experience at a different dealership. Appreciate the entire team and they solved Listen to my concern when I was seeking a second option after a bad experience at a different dealership. Appreciate the entire team and they solved my windshield problem. More

always professional. always timely. great waiting area with coffee and munchies. and never any high pressure sales tactics always timely. great waiting area with coffee and munchies. and never any high pressure sales tactics More

Scott diagnosed my vehicle, had it repaired and had me out of there in about an hour. out of there in about an hour. More

The MOST excellent service EVER. Please see Alexander Kennedy for attention to details and the ultimate customer service!! The entire team at this dealership is amazing to put it mi Please see Alexander Kennedy for attention to details and the ultimate customer service!! The entire team at this dealership is amazing to put it mildly. More

When I purchased the vehicle it was awesome. I was really surprised that there were few notifications that my vehicles service was due. I knew from the service indicator in the car so I initiate I was really surprised that there were few notifications that my vehicles service was due. I knew from the service indicator in the car so I initiated the contact. Further surprised that there wasn’t an offer when I scheduled to schedule when a loaner was available since the car had a recall issue that required an all day fix I called in to inquire because my Subaru experience was so good about that! I was told that loaners were three weeks out I also walked into the showroom to see if there was a trade up option and not a single associate approached me. Maybe I need to go back to Subaru, just sort of a ‘meh’ experience with a pricey vehicle. More