Richardson Chrysler Jeep Dodge

Poor customer service stay away fellow aarp and service memb Took vehicle in due to electrical problem. They kept it one week. Never called me, I called for updates 6 different days.. I needed rental car service Took vehicle in due to electrical problem. They kept it one week. Never called me, I called for updates 6 different days.. I needed rental car service rep assured me they would pay the 248 for rental sine the vehicle had a recall notice. Enterprise was not called or paid they charged me. I spoke with service manager he also assured me this would be taken care of I gave him enterprise number and again no call back and I was stuck with payment. Problem with my vehicle was battery paid the 300.00. Total was 548.00 for retired on fixed income. More

The Best Place To Go Thank you Autumn Washington, Daniel McGee and Sean Killgore for making my 1st JEEP buying experience the best one I have ever had. I first went to Jee Thank you Autumn Washington, Daniel McGee and Sean Killgore for making my 1st JEEP buying experience the best one I have ever had. I first went to Jeep dealer in Rockwall and in no way did they treat me like a professional customer. The whole team at Richardson Jeep took there time with me even when it was past closing time. No one was trying to rush me into signing paperwork and gave me time to feel comfortable with my new Jeep. Autumn showed me all the features and I was confident with her ability to understand my situation and needs. Daniel listened to my needs as well and exceeded my expectations in my deal. Sean was very thorough with explaining all the paperwork and helping me to understand what I have covered. Thank you Richardson Jeep. More

No pressure Mr Mathis made the experience stress free. No pressure, presented options and found me even more Jeep than I was expecting. Not your typical salesman Mr Mathis made the experience stress free. No pressure, presented options and found me even more Jeep than I was expecting. Not your typical salesman approach. It was like shopping with a friend. More

Sell the Vehicle, forget the customer I have multiple issues with this dealership. They DO NOT return calls. The DO NOT respond to mail. 1. its been a month since I traded for a 2019 RA I have multiple issues with this dealership. They DO NOT return calls. The DO NOT respond to mail. 1. its been a month since I traded for a 2019 RAM. They have yet to pay off my trade-in balance so the bank shows me owing a payment plus a late fee. 2. They removed the window sticker and have not provided it to me, Federal Laws states that only the ultimate buyer can remove the window sticker. 3. They added $1,147 dealer add-on's. They either can not or will not tell me what these add-ons are. 4. An employee witnessed me opening and closing the tailgate. When I closed it, it fell off scratching the bumper. I've asked about repairing the scratch - no response. 5. No one offered to explain how "Uconnect" works, which is totally new to me. 6. The survey they sent me was returned with a poor rating. You would think someone would contact me with a concern. Apparently these surveys mean nothing. This was my first ever Dodge product. I like the truck but this dealership leaves a lot to be desired. More

Very good. Very helpful. Concerned I bought the vehicle I really wanted so ended up ordering from factory. Kept me updated on progress and final purchase was smo Very helpful. Concerned I bought the vehicle I really wanted so ended up ordering from factory. Kept me updated on progress and final purchase was smooth and event free. More

Nice job Good help on buying my truck Jhony was good help I recommend this dealership Nice environment the explain everything really good Thanks very m Good help on buying my truck Jhony was good help I recommend this dealership Nice environment the explain everything really good Thanks very much for the help More

Great customer service Juan and Blair were very helpful and easy to work with. They help make everything fast because they knew I was short in time. The best buying experien Juan and Blair were very helpful and easy to work with. They help make everything fast because they knew I was short in time. The best buying experience i've ever had More

Salesman was excellent. Salesman new that I was out of town, worked with me to make the deal happen and deliver the car to Me. Also knew that I would not be getting service a Salesman new that I was out of town, worked with me to make the deal happen and deliver the car to Me. Also knew that I would not be getting service at the dealership. More