Richardson Chrysler Jeep Dodge

This will now be my second review of this dealer. I deleted my other review as I thought that we had taken care of some misunderstandings that I had from the finance office and never got what I was pro deleted my other review as I thought that we had taken care of some misunderstandings that I had from the finance office and never got what I was promised. Albeit being a small gesture on their part I was inclined to delete the review. So here I am again. I will have to say that I might have given them a 1 star but I went with 2 as I am also to blame for not paying more attention and not slowing down the finance guy and going over every detail of the deal. I will not go into detail, but all I can tell you is if they make you an offer make sure you do more than you are willing to do to get it. Take your time with the finance person. I had emailed a certain (can't even remember his name) sales person and got inconsistent responses especially the night before going to the dealership asking for the final price and not getting an answer I went in anyway. There of course was a dealer add that I wasn't informed about and didn't want. I made an appointment with this sales person and when I got there, he handed me of to someone I didn't know and was very iffy if you ask me about product questions. After awhile they did take off the dealer add and gave me the true car discount that I had asked about. At the end of all this, this unknown and don't remember his name either sales person flat out told me that I had to give them a perfect rating review . Now I know this isn't the only dealership that does this. I find this very unproffessional and would give them a great rating if they deserved one. After about 6 and half hours later I was now back with the original sales person doing the vehicle delivery. I was so tired and we had such a hard time getting the Jeep connect set up and not worth having anyway, we barely went over the functions of the vehicle. I figured out most everything on my own and am still figuring them out.. LOL I didn't get a great deal, but I did get a decent deal. I did get a great finance rate and grateful for that. Although, my credit score had more to do with it than anything else.. So now I am completely done with the dealership and will not unless I absolutely have to, I will go to another dealer to get my service work done. Including just oil changes... More

You guys at Richardson Chrysler Jeep Dodge go above and beyond to help do you get a car beyond to help do you get a car More

Friendly low pressure sales knowledgeable staff that delivered on commitments flexible on changes I made. Made suggestions that improved my truck and deal delivered on commitments flexible on changes I made. Made suggestions that improved my truck and deal More

David Wells and the rest of the Richardson team made my buying experience exceptional. They went above and beyond. I will be a repeat buyer. buying experience exceptional. They went above and beyond. I will be a repeat buyer. More

Absolutely awful!! Bought a truck on 6/24, got a crack in my windshield end of July/ beginning of August. Call the club plus service because they make you get it. Call them and nope don’t have you in our sys my windshield end of July/ beginning of August. Call the club plus service because they make you get it. Call them and nope don’t have you in our system at all. Call the dealership 5 different times to say that club plus doesn’t have my information and they need it. I have gotten the response “someone will reach out to you about this” and nothing for days and would have to call again. Just called club plus again because I got tired of waiting and still nothing!!! Now it’s to the point my windshield may not be covered because it is getting bigger and I CANT DO ANYTHING ABOUT IT BECAUSE OF THE DEALERSHIP NOT CARING ONCE THEY SELL YOU A CAR. More

Great experience at Richardson Chrysler Jeep Dodge! Hunter was very helpful in finding me just the truck I wanted and the deal was done quickly. Hunter was very helpful in finding me just the truck I wanted and the deal was done quickly. More

Took my truck for a new transmission, transfer case, and drive shaft. upon picking up my truck and drove it for less than a week parts fell off my truck. contacted the service department, send pictures and drive shaft. upon picking up my truck and drove it for less than a week parts fell off my truck. contacted the service department, send pictures and receipt of new parts and there has been no resolution. I has been over 3 weeks since I first contacted them. tried calling the general manager and the service manager, have not received any type of responds. They were more than happy to receive my full payment. once I drove off the happy customer service was gone. i have tried calling the manager Jeff and the general manager multiple times and left messages with no respond. More

Josh was an excellent salesperson. He was very helpful and informative. I was referred to him by a family member that had used him also. and informative. I was referred to him by a family member that had used him also. More

My experience with Richardson Chrysler Jeep Dodge Ram is sadly summed up in three simple words: • Dishonest • Disappointing • Disengaged On Sunday, 5/1 a 2012 Jeep Wrangler Sport (4 door, hard top, 134, sadly summed up in three simple words: • Dishonest • Disappointing • Disengaged On Sunday, 5/1 a 2012 Jeep Wrangler Sport (4 door, hard top, 134, 537 miles) was posted on Richardson CJDR’s website for $16499 (and on other affiliate sites as well). I scheduled an appointment to see the vehicle at 9 AM on Monday. Upon arrival they were not ready for my visit. Once the sales manager, “S” found the keys we test drove the Jeep. I understand it had just come into inventory, but I have never seen a dirtier vehicle inside and out. During the drive I explained that my husband would want to see the Jeep as well but had a conflict the rest of the day. I offered to leave a deposit, but “S” assured me that was not necessary and that my husband could test drive the Jeep the following day, so we set an appointment for 10 AM Tuesday. Before leaving I asked “S” if the price listed was the final price. He said yes, although it had not yet been through a service check and if there were issues identified that could impact the price, but as is that day the price was $16499. Monday night I received a text that “S” would not be at the dealership the following day after all and that we should probably just wait until Wednesday. We wanted to move forward and were told that his colleague “J” could show my husband the car on Tuesday at 10 AM. Upon arrival, “J” was not available for 15 minutes and when available was not prepared for the visit (nor was he expecting it). It was clear “J” did not want to be involved and was quick to defer all questions. When the Jeep was finally pulled around to be test driven, my husband thought it was a different vehicle. In 24 hours, they had removed the hard top and replaced it with a soft top that had several tears (see images). My husband asked that the hard top be replaced and that a resolution be provided. In the meantime, I left messages for both “S” and the GM, “J”. “S” finally replied on Wednesday midday, but I never heard from the GM or sales associate colleague. On Wednesday afternoon “S” left a lengthy voicemail stating the Jeep had finally been through service and multiple issues were identified totaling $2800. One would think that that amount would be added to the original list price for a new total of $19300. Apparently, that is not how it works at Richardson CJDR as the price was going to be closer to $23K. “S” even sent over an image of what “they had in it”, however it was for a different Jeep (2013 with fewer miles). What we anticipated to be a smooth, easy buying process (we were paying cash) for a Jeep for our son turned out to be incredibly time-consuming, frustrating, and disappointing. Buyer beware. More

Less than 3 hours from walking in the dealership to leaving with a new Jeep. They were very flexible about getting all the documents signed and finalized. Price was below my initial number so it was a leaving with a new Jeep. They were very flexible about getting all the documents signed and finalized. Price was below my initial number so it was a good deal. Ruben Belman was great to work with!!! More