Richardson Chrysler Jeep Dodge

Dishonest Pre-owned Sales staff My daughter is 15 and we're looking for a used car for her. She found a used car online at Richardson CJDR that she liked, so she called RCJDR twice My daughter is 15 and we're looking for a used car for her. She found a used car online at Richardson CJDR that she liked, so she called RCJDR twice to make sure they had the car there for us to go test drive. They said they did. Because we live an hour away in Flower Mound, I also called and spoke with Chipper to make sure that the car was actually on the lot. He said it was. I clarified that we are driving an hour to get there, so I want to make sure that the car is there and available to test drive. His exact words were "I'll have it pulled up and waiting for you." When we arrived, of course the car was not there. Chipper said it had been sent to auction this morning. Nothing happened in the hour that passed since I had called - it had not been there when I called and Chipper had lied to me. I guess he was hoping that we would be interested in looking at another car since we drove all that way, and that if he lied to us to get us there, maybe he'd still make some money. He was definitely wrong. Not only did I leave immediately, but I will never go back there again and will tell everyone I know about their dishonesty. I wasted two hours of my time and $12 in gas that Chipper could have saved me by telling the truth. People like him give used car salesmen a slimy reputation. He should be ashamed. The dealership should as well. More

I'm highly disappointed in the service I have received here. I bought my jeep grand cherokee about a month ago. Love the car and the actual buying of it went fairly smooth. The exact week that received here. I bought my jeep grand cherokee about a month ago. Love the car and the actual buying of it went fairly smooth. The exact week that I got a call to come in and get my license plates put on, my tire pressure light came on saying that one of tires was low. I went up to the dealership and while they were putting on my plates I asked them to check out my tire. They acted very nice and I was in and out in no time. They said there was no problem and my tire only needed a little air (weird, that a brand new tire would already need air, but I believed them when they said there was no problem with the tire.) A few days later my tire light came on again, but I was going out of town and my husband looked at it and put air in it again. After coming back into town and getting in my car at the airport, my tire light was again on. Frustrated, I decided to go to the Dallas Love Jeep dealer, because it was more convenient. After they looked at my tire, it was found to have a "small slash" in the sidewall. Something that can not be patched and therefore needs to be replaced completely. The Love dealership asked if I had a tire warranty and stated that I would need to call the Richardson location to find out. I called them several times and talked to the receptionist, but was never able to get through past several people's voicemails. By this time I was furious (I wasted approx 2 hours trying to get a hold of someone). I left my name and info for a return call and not one single person called me back. Richardson let me drive around for a week and a half with a "slash" in my tire, putting my life at risk, and probably did not even inspect it when I had asked. In the end, I had to pay for a brand new tire for a brand new car I have had a month. I was also disappointed that the folks at Love weren't more helpful in finding helping me figure out my warranty situation. Beyond upset, still. More