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Richardson Chrysler Jeep Dodge
Richardson, TX
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 234 reviews
August 20, 2018
The absolute worst. The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop w The worst I've ever experienced. I bought a new Jeep Grand Cherokee from Richardson Jeep. It broke down 2 days later and spent 35 days in the shop while Chrysler Jeep technicians made repeated guess attempts to fix the problem. Eventually, they replaced enough parts that the problem resolved, but were never able to pin point the cause. I called Richardson Jeep repeatedly during this process and, while they offered absolutely no assistance at all, was at least assured that they would make it right in the end....they did nothing. Then I wrote a negative review about my experience with them and someone from the dealership wrote back apologizing and requesting that I call them so they could "address my situation." I didn't call at that time because I had already invested hours into trying to get them to lift a single finger while the vehicle was in the shop and I didn't feel like wasting more time with them. However, the vehicle is now experiencing a similar safety problem and I want out of it before it causes an accident. I called Richardson Jeep this past Thursday morning and asked them to make it right. They seemed very energetic at first and I thought they were actually going to do something. The sales manager me asked to give him a little bit of time to see what he could do to help. I waited almost 2 full business days and still hadn't heard back, so I called again. He apologized and told me he hadn't even looked at it yet, but would do so and call me back. He called me about 30 minutes later and offered to take the vehicle back for $4,500 to $5,000 less than the average trade-in value I found online and to give me "employee pricing" on a new purchase.... This is what "taking care" of a customer means at Richardson Jeep...sell you a brand new vehicle with a major safety defect, do nothing to help you get it fixed and allow you to pay out of pocket for 35 days of rental car fees, and then give you an insultingly low offer to buy the vehicle back and offer a standard discount available to anyone on a new vehicle purchase from them...They are a gross business. Their offer provided a great way for them to make money off me 3 times, but did absolutely nothing to help me overcome the fact that they sold me a dangerous vehicle that I'm afraid to put my family in. There are a lot of good dealerships out there. Give your business to them. If you like a price at Richardson Jeep, ask a better dealership to match it. I sincerely regret ever stepping foot inside Richardson Jeep. More
by Matt12
Employees Worked With
Multiple
August 05, 2018
Great service The salesman was very friendly and wasn’t just trying to close the deal. Very detailed and professional. Got in and out in under 4 hrs with the vehic The salesman was very friendly and wasn’t just trying to close the deal. Very detailed and professional. Got in and out in under 4 hrs with the vehicle More
by Dajjal_1988
Employees Worked With
Jose Garza
June 21, 2018
Sales manager not honest Sales Manager agreed to pay for wheel skins for the new Challenger that i bought last month. i gave Him the receipt and He still has not paid me.....c Sales Manager agreed to pay for wheel skins for the new Challenger that i bought last month. i gave Him the receipt and He still has not paid me.....cannot trust people anymore. More
by doc Savage
Employees Worked With
Matt Major
May 12, 2018
Awesome The salesman Jamaal Alexander was helpful took his time to get us in a vehicle the dealership was friendly clean and so nice overall nice place The salesman Jamaal Alexander was helpful took his time to get us in a vehicle the dealership was friendly clean and so nice overall nice place More
by Fwwlla
Employees Worked With
Jamaal Alexander
April 16, 2018
Fake online prices I was called by CDJR Richardson after checking prices on a new Pacifica limited through Truecar. The initial phone call was good and they sent a foll I was called by CDJR Richardson after checking prices on a new Pacifica limited through Truecar. The initial phone call was good and they sent a follow-up price email that matched what they told me over the phone that was good enough for us to drop everything and go see the car. The salesman I spoke to on the phone (Matt?) was unavailable so after a short wait we wear shown the car by another salesman who was a little on the short/rude side. He asked us the price that we were quoted and I had me forward him the email. At this point I told him we would NOT be asking for any more discount than what was emailed. We set-up an appointment on the following weekend to evaluate the trade-in vehicle. We received two offers on the trade-in on the same say. Richardson Chrysler offered more than $1,500 less on the trade-in than the next best offer. WORSE, the price of the Pacifica has increased by more than $4,000 because there was a mistake where the discount offered was on the wrong MSRP. They gave us a sticker price that did not match the sticker we were able to download on the VIN from Chrysler's website. They showed us an invoice for the car that had duplicated charges on it. In trying to close the deal they claimed to offer an additional discount but removed another discount for the exact same amount. Finally, they tried to add $1,095 in destination fees on top of the MSRP sticker price and other dealer adds even though destination fees are included as a line item on the sticker. They also withheld the rebates we already knew about and told us they would charge us MORE to use our Chrysler supplier discount (Employee Discount). We did not purchase from them on that day. Our previous lease provider has a relationship with this dealer and tried to convince to lease the same VIN through them and gave us the true invoice amount proving that the invoice and sticker we were shown were doctored. We noticed that the quote we originally received was the same to the dollar as a competing dealer. We called the other dealer and were offered an itemized sheet for the car greater than we could've imagined. 1% below their invoice (which was lower than Richardson Chrysler's for a car with more features) and then they gave us $2,000 in rebates AND 0% financing free Tint, and transfered the car 250 miles to get it from another city. All this with no dealer adds, and no pressure on GAP or Service Contracts which I declined. They also gave even more on our trade-in! Do not do business with CDJR Richardson when Meador is in the same metroplex. CDJR Richardson is still sending out the "erroneous" offer on this Pacifica. More
by Adam Abdulmujeeb
Employees Worked With
Matt, Shack, Kyle
March 27, 2018
Awful Everyone who works here lacks any sense of customer service. I should've looked at the reviews online. Sleezy, overpriced, lying dealership. Don't was Everyone who works here lacks any sense of customer service. I should've looked at the reviews online. Sleezy, overpriced, lying dealership. Don't waste your time. More
by Jeepgrandcherokee
Employees Worked With
Chris Weatherton
March 02, 2018
Great deal Great price on a great used car. Juan and Al worked with us to get us closer to a price we were happy with. We felt like we made a great deal. Great price on a great used car. Juan and Al worked with us to get us closer to a price we were happy with. We felt like we made a great deal. More
by Driveon
Employees Worked With
Juan Caballos and Al Hicks
March 01, 2018
Happy young man My son called in and spoke to Fred. He had tried to get a car for a couple of weeks and other dealerships weren't interested in helping him since he's My son called in and spoke to Fred. He had tried to get a car for a couple of weeks and other dealerships weren't interested in helping him since he's young with little to no credit. Fred didn't see all that but had him go in, test drive the car and begin the process. My son had an ace in the hole with me as a co-signer. Because Fred didn't see him as a dollar sign but treated him with respect, we gave them our business. The staff here is great! More
by Gloria Zapata
Employees Worked With
Fred Stevens and Al Hicks
February 26, 2018
Easy easy easy Visited the dealer website for pricing, called and spoke to a sales associate who sent me the details on the vehicle that I wanted, turned out that I Visited the dealer website for pricing, called and spoke to a sales associate who sent me the details on the vehicle that I wanted, turned out that I wanted extra features than the vehicle listed. Sales team assisted in finding similar vehicles that matched what I wanted. Went to dealership, test drove the truck, and was instantly able to start the paperwork. Painless process from start to finish. More
by Mike R
Employees Worked With
Jamaal Alexander, Al Hicks, josh (in financing)
February 25, 2018
Satisfied Great Customer Service in a timely manner and they make sure you get what you came for while making sure They keep you comfortable while you wait Great Customer Service in a timely manner and they make sure you get what you came for while making sure They keep you comfortable while you wait More
by Carrjr09
Employees Worked With
Fred Stevens
