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Richard Lucas Chevrolet - Service Center
Woodbridge Township, NJ
51 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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51 Reviews of Richard Lucas Chevrolet - Service Center
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August 18, 2017
Great service, very helpful! I worked with Kristie in the service department and she was extremely helpful to me. On two separate occasions I was considering a used Chevy Tahoe f I worked with Kristie in the service department and she was extremely helpful to me. On two separate occasions I was considering a used Chevy Tahoe from external dealerships and Kristie and the techs were very gracious with their time and attention to detail in looking over the vehicles for me (without "nickel and diming" me). They were able to advise me out of a bad deal, and possible headaches in the future. The staff is very friendly, and Kristie provided great customer service. I would definitely recommend Lucas Chevrolet. More
by dsw1906
Employees Worked With
Kristie
December 13, 2016
The Service Dept. Has GREATLY Improved! After having multiple horrendous experiences with their service department back in 2003, I swore I'd never go back to Lucas. When the time came to buy After having multiple horrendous experiences with their service department back in 2003, I swore I'd never go back to Lucas. When the time came to buy my Cobalt in 2005, I refused to go there simply because I never wanted to have to step foot in their service department. I went 45 minutes out of my way to buy it. Anyhooo, no longer able to ignore the recalls on my car, and not wanting to drive 45 minutes away, I sucked it up and brought it in to Lucas last week. My engine light was also on (I knew why thanks to a check from AutoZone) and my hood needed fixing. Let me tell you, a lot has changed in 13 years, and for the better! Dave, the service manager, greeted me when I got there and set me up with Damien. I can't say enough good things about Damien! He pulled up my appointment and saw I was there for recalls and I let him know about the other issues. He was funny and personable, and he listened patiently. He came back with the tech's diagnosis regarding my engine light, and it was the same reason I had been told by AutoZone. I was shocked, in a good way, there was no BS! (I was still kinda skeptical at this point.) Damien explained exactly what a throttle body is and what it does and never made me feel stupid or like I wouldn't understand because I'm a girl. He also suggested cleaning it first instead of replacing it to see if it solved the engine light problem. He was trying to save me money? I was starting to become less skeptical. My skepticism ended when he let me know I only needed a new hood latch and not a latch and cable, therefore saving me $420! My experience on 12/10 with Damien COMPLETELY changed my opinion of Richard Lucas' service department, which is no easy task. This is so NOT the department of the early 2000's and I can't imagine the need to defend myself in a screaming match with any of their members. I'd feel 100% confident and comfortable bringing my car there and I'm looking forward to leasing a new vehicle from them in the near future! More
by Hollywood732
Employees Worked With
Damien Mangine, Dave Smithers
January 19, 2016
Just Horrible Absolute worse service department I've had to deal with. To your face, they are fine for the most part. The actual work, failure. Our SUV had a ban Absolute worse service department I've had to deal with. To your face, they are fine for the most part. The actual work, failure. Our SUV had a banging noise, sounded like somewhere in the front end suspension. Asked them to look into it, charged all kinds of money, said the noise was gone. Next day, noise is still there. Had the oil changed, figure it's a dealership, how can they screw that up? A dealership typically does a multi point inspection of the vehicle during an oil change. Car was using up oil like crazy afterwards. A couple of weeks later, take it back to them, they say the air filter was never changed and that caused oil to get sucked up, leading to a major costly repair. They didn't want to help cover any of the repair costs and simply stated sometimes the guys miss a few things. Then the piston holding up the hood stopped working. Wouldn't hold up the hood no more. Had them replace it. Not 1 month after that, busted again. We had a tire go flat. I put the spare on and cranked up the cable holding the spare. The tire place my wife used said they couldn't get the cable back down to put the spare back up. Took it to the dealership a couple of days later to look at while one of the other repairs was happening. They wanted to charge me over $300 to change out the whole cranking system and gave me some BS excuse why they couldn't do it otherwise. I told them not to do it. Looked at it myself. Took me 5 seconds to get it back down, no tools needed. When making an appointment with them for one of the repairs, I stated I would drop of the car the night before. Left the key in drop off slot. Figure I would hear something back from them. Called a couple of days later for status on the car. They hadn't even looked at it. Had no idea why it was there. Nothing in the system about the car coming in. They had my info from previous visits but never called to check why the car was there in the first place. Just let it sit in the lot. DONE WITH THEM. More
by davidtrumpet
Employees Worked With
Multiple
October 21, 2015
Oil change I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he p I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he put the air in tire for me just because I asked about it which I thought was very kind and thoughtful of him :) ! More
by Akira093
Employees Worked With
Adrian Diaz
January 19, 2015
Appreciative Customer I am pleased to inform you of the quality care and excellent customer service I received from Service Rep Justin N. who coordinated the service of my I am pleased to inform you of the quality care and excellent customer service I received from Service Rep Justin N. who coordinated the service of my vehicle for the ingnition recall and Master Mechanic Vincent Quinn for his attention to detail in recommending, repairing and replacing all parts necessary for the safety of my vechile. Their combined professionalism and courtesy are assets to the Richard Lucas GMC Service Center. Thank you. Diana Morrison Roselle, NJ More
by Diana Morrison
Employees Worked With
Justin N. and Vincent Quinn
October 13, 2013
Just serviced my car at Richard Lucas Chevrolet. Service manager Carlos was more than helpful in addressing my needs and concerns. Quick and friendly service. Very satisfied. manager Carlos was more than helpful in addressing my needs and concerns. Quick and friendly service. Very satisfied. More
by BigCheese2013
Employees Worked With
Carlos
October 08, 2013
They wont fix my car they are charging me for everything when i only had my car for 3 months not even. This is my first car i brought on my own ! I honestly just want my money back and never go back to this when i only had my car for 3 months not even. This is my first car i brought on my own ! I honestly just want my money back and never go back to this dealership every again they gave me a car that is so unsafe to drive well looks like if i ever get my car back today im talking to the owner ! More
by ninabella15
Employees Worked With
Carlos M
August 03, 2013
Excellent service was given, was friendly and helpful. Very nice and answered all questions. Quick and efficient service and would totally go back again :) thanks Very nice and answered all questions. Quick and efficient service and would totally go back again :) thanks More
by Danamor
Employees Worked With
Carlos montanez
July 21, 2013
I work three jobs, and don't have a lot of time to waste getting my vehicle serviced. Sara was able to take care of all of the paperwork and had everything ready for me so that when I got there, I cou waste getting my vehicle serviced. Sara was able to take care of all of the paperwork and had everything ready for me so that when I got there, I could just drop it off and me in & out quickly. The work on it was completed earlier than anticipated, which is a definite plus! More
by lcruz27
Employees Worked With
Sara Tkaczyk
March 21, 2013
Service dept doesn't do specified work. Lied about problem, inflated repair cost. Never completed actual work requested for service. They are LIARS........DO NOT TRUST THEM problem, inflated repair cost. Never completed actual work requested for service. They are LIARS........DO NOT TRUST THEM More
by super174
Employees Worked With
MaryBeth
