Richard Lucas Chevrolet - Service Center

Ryan was great kept me informed with my vehicle and explained everything to me throughly explained everything to me throughly More

EDIT: Changing previous review due to the manager Harry following up with me. While I had a less than ideal 1st experience at this dealership, I very much appreciate the follow up. I’m willing to giv Harry following up with me. While I had a less than ideal 1st experience at this dealership, I very much appreciate the follow up. I’m willing to give Harry and the dealership the benefit of the doubt. Harry was professional and explained their side. He agreed with my frustrations and worked towards a resolution. Informed him how I felt swindled (not by him) but due to the rising estimates without any form of clarification and the lack of communication. Harry noticed some errors in the estimate which was reassuring. People are already hesitant with dealerships and my experience further proved my intuition. With that said Harry’s professionalism will make me comfortable enough to give them a second chance and at the end of the day I understand some service techs could be new and still learning as we all have to start somewhere. Will gladly given them more stars if my future experience goes better but as of now I will be keeping the stars as is until proven otherwise. To reiterate, this phone call was my first experience with Harry and he did not assist when I went to the dealership. Will ask for him on the follow up. More

Great service definitely will return back for any other issues that may come up in the future issues that may come up in the future More

Great response time; friendly staff; fair prices; great coupons for loyal customers. My number one place!!!! coupons for loyal customers. My number one place!!!! More

Needed airbag recall to be done. Never dealt with them before. I called and got a quick appointment and was in and out in one hour. Clean waiting room and friendly service. Never dealt with them before. I called and got a quick appointment and was in and out in one hour. Clean waiting room and friendly service. More

I had a great experience with this dealership from the time I first made an appointment until just recently when I took my car in for a check-up. The person in the service department was very nice and hel time I first made an appointment until just recently when I took my car in for a check-up. The person in the service department was very nice and helpful More

AMAZING..describes my experience at this dealership.Kenny right from the beginning ,I noticed nothing less then a straight shooter and a customer oriented sales person.I must say its been the best experienc right from the beginning ,I noticed nothing less then a straight shooter and a customer oriented sales person.I must say its been the best experience ever when buying a vehicle. Everyone was fast, friendly and true professionals..Next time I am ready to purchase another truck, I am definitely going back to Richard Lucas Chevrolet in Avenel.. Thanks everyone for making it happen.. More

I went in for parts, counter person was friendly & helpful. Some parts in stock, some ordered. Cashier was very nice. Probably the best dealer interaction in my life. Way better treatment than the helpful. Some parts in stock, some ordered. Cashier was very nice. Probably the best dealer interaction in my life. Way better treatment than the dealer I bought my silverado from More

The service department installed a broken part in my car. Then sent me home and this was after they had my car for two weeks! They said they fixed my car but they didn't. $1700! In my opinion these guys are Then sent me home and this was after they had my car for two weeks! They said they fixed my car but they didn't. $1700! In my opinion these guys are a bunch thieves. Run far away! More

Unprofessional Service Dept. Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when Although the SALES people are extremely helpful, That is NOT the case for the Service Dept..I leased a brand new Chevy Cruze in July. It was dark when I left the dealer. The next morning I opened the door and there was the Hood Release handle hanging down. I immediately called and went in. It took over 2 weeks and me calling multiple times before they even made my appt. I was asked that day IF I Broke it!!!? They said they would need the car for hours so they were giving me a Loaner car....NO they did not, I WAS driven to work, and supposedly fixed by lunchtime that day... Should be Good right!?? NO ! I NEVER touched the hood release ever as of yet....But almost 3 weeks ago now, I came out of work opened the door and There was the SAME hood release hanging again!!! Brought the car back again to the Service dept. Harry flat out accused me of pulling on the Hood Release, and although that is what you would do to open it in an Emergency I told him I had Absolutely DID NOT touch it...He said "WELL someone DID!!!! I am the only person that ever drives the car I tried to explain. He insisted I was wrong and broke me down to tears...Then in his next breath he said well IF you used the emergency brake you did it with your foot..ok isn't that what you do to put on the emergency brake, it should not BREAK another part of your car! Lastly, he said "This is the First year they designed the Hood Release where it is located and the door could actually be hitting it when you shut it...And if that's the case "We Have Trouble!!! Shouldn't someone know how to fix this instead of ignoring me? Well I was told on a Saturday I would be called that week probably Tuesday....It's 2 weeks later and I heard NOTHING! Still have a broken hood release in a Brand new car no call that the part ever came in!!!! Aside from the Sales Dept that is great, I WISH I NEVER leased here simply because of the Service dept. issues I am having! More