Richard Lucas Chevrolet

On a scale of 1-5 Richard Lucas Chevrolet & Subaru scores a perfect 10. I have to admit I was concerned about choosing to buy from them since I live 2 hours away on Long Island. But from beginning to end and a perfect 10. I have to admit I was concerned about choosing to buy from them since I live 2 hours away on Long Island. But from beginning to end and even beyond it has just been an outstanding experience. Everyone I dealt with there through the whole process was kind, helpful, knowledgeable, attentive and honest. Richard Lucas Chevrolet & Subaru is absolutely a top rated and highly recommended car dealership. I love my 2025 Suburban RST, and knowing I bought from such a great dealership makes it even better. Thank You All! Brian Loughlin More

I had to have my brand new 2025 Traverse that I bought from here towed back after the power brakes stopped working while it was being driven on a highway and as a result almost was involved in a crash. T from here towed back after the power brakes stopped working while it was being driven on a highway and as a result almost was involved in a crash. This is not the dealers fault obviously but throughout the whole process of the warranty work done here, I did not receive any updates unless I called or texted multiple times (with the exception of towards the end of dealing with this after I informed them Chris never contacts me back and dealing with only Greg). Chris was my service advisor and clearly he fails to provide the customer updates on their warranty work based on the number of times I called or texted and got no response back. He tried to xx me initially saying “a senior technician needed to be dispatched” to initially look at the vehicle for over a week of it sitting there not being touched when in reality I know all that needed to be done was for it to be plugged into the OBD2 reader and a simple test or two by a qualified technician; this delayed parts being ordered and the timeline of work being done. Chris’s poor customer service and updates made me feel like this dealership doesn’t care about warranty work being done (from the dealer it was purchased from) compared to customers paying for oil changes and things of that nature. I was initially given a smaller class vehicle as a loaner even though I was still making a payment on my traverse until I raised an issue after a couple weeks of calling to get an update which seemed unfair considering I was still paying for a traverse but driving an equinox; this was fixed but not until I had waste more time to call back to speak to Greg. To top everything off, when my vehicle was finally fixed for the brake issue under warranty and I came to pick it up, there was a scratch down to the bare metal on the door that wasn’t there before I dropped it off (clearly it got scratched while the vehicle was in their possession). Greg initially said I had to bring the vehicle back on a Friday to be repaired (yet another inconvenience to me). I brought it back, however that attempted fix only made it worse after they had someone there from dent wizard to fix it. Greg thought it being “95% better” even though it was 100% worse because now appeared to have a dent in it that wasn’t there that morning when I dropped it off was okay for a new vehicle with less than 2,000 miles on it according to him. Only after I got extremely mad after being quite reserved up until this point of the vehicle being there for almost 2 months to be fixed under warranty and now this scratch being fixed like garbage did Greg have it arranged for me to be inconvenienced yet again to bring it back and have it brought to a body shop to be fixed 100%. Why that wasn’t the first plan to fix this scratch issue blows my mind after he looked at it when I initially showed them and he saw how deep the scratch was. I could give a lot more detail about this experience but it’s not worth my time. Regardless of everything getting fixed at the end of the day finally after a ton of phone calls, headaches and inconveniences on my part, it’s safe to say I will never be returning to Richard Lucas Chevrolet due to this ridiculous experience with their subpar service department. I will also be telling all my friends and family to never use this service department as well after this terrible experience. More

Easily the most pleasant experience buying a new truck! Joe and Vinnie were excellent to deal with. Both were extremely professional and knowledgeable about the vehicle I was interested in. I will defin Joe and Vinnie were excellent to deal with. Both were extremely professional and knowledgeable about the vehicle I was interested in. I will definitely recommend Richard Lucas Chevrolet to anyone interested in purchasing a new vehicle! More

Went back to Richard Lucas Chevrolet when we needed a new car. Joe was awesome, got us into the car we wanted and made it happen, even with my husband’s mobility needs. Vinnie sat in my new car with me a car. Joe was awesome, got us into the car we wanted and made it happen, even with my husband’s mobility needs. Vinnie sat in my new car with me and explained how everything worked. Very patient with me and even gave me his business card in case I had any questions. Service department has always been great whenever I take my car for an oil change or maintenance. Richard Lucas will always get my business. More

Great guy to deal with Great personality Very helpful on vehicle description and very helpful with paperwork Great guy all around Best of lock to Jason in a very successful carrier Will raccomend wi on vehicle description and very helpful with paperwork Great guy all around Best of lock to Jason in a very successful carrier Will raccomend with no hesitation Thank you Jason More

Jason Wysowata was nothing less than great. He made the whole process super easy and quick. I would definitely recommend Jason for any of your future Chevy needs. He made the whole process super easy and quick. I would definitely recommend Jason for any of your future Chevy needs. More

Everyone at the dealership was very accommodating! I got the car I wanted and love it. Jason has sold me and my family at least 5 cars and he is always ready to fit in our budget and is supportive. He I got the car I wanted and love it. Jason has sold me and my family at least 5 cars and he is always ready to fit in our budget and is supportive. He is realistic and honest. Thank you Jason for your dedication to customer service! More

Richard Lucas Subaru and Aryanna Jimenez were the best. They offered a Forester with low mileage at a great price - and honored my request to hold the car while I got up there to buy it (it took a few day They offered a Forester with low mileage at a great price - and honored my request to hold the car while I got up there to buy it (it took a few days). Everyone in there was nice, they answered all my questions, and it was a great experience. I would buy a used or new car from them. Aryanna even picked me up at the train station! Everyone involved, including the service guys, were there to answer questions. And again, the most important - the price was awesome. More

Mike went above and beyond to ensure that we took the car we were interested in home the same day! We were extremely pleased with the service provided and we will recommend friends & family. To the team at R we were interested in home the same day! We were extremely pleased with the service provided and we will recommend friends & family. To the team at Richard Lucas Chevy, thanks for the exceptional service!!! More

This is the second time I have leased a car with Andres and I hope not the last. He is professional, knowledgeable, friendly and doesn’t try to push you towards anything you don’t want. He really listens a and I hope not the last. He is professional, knowledgeable, friendly and doesn’t try to push you towards anything you don’t want. He really listens and works with you to find what will best suit your needs. The icing on the cake is when Vinny gets in the car with you to set things up and make sure you know how everything works. He is extremely knowledgeable, professional and just an absolute delight! More