Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richard Kay Superstore
Anderson , SC
101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 101 reviews
November 07, 2018
Shady sales Tried to buy a truck on Monday Nov 5 afternoon. Picked one out, talked through the numbers. The Used car sales manager is the one I talked with, no Tried to buy a truck on Monday Nov 5 afternoon. Picked one out, talked through the numbers. The Used car sales manager is the one I talked with, not the New. I wonder why? Here’s what I believe. The truck I had picked out was the only one I saw without the factory sticker in the window. I asked 2 different people to see it multiple times and was told varying stories as to its status. The only thing ever produced was a printout on 0plain paper. I understand it’s a Federal law that the Ronroney sticker can only be removed by the buyer. Here’s the kicker, as an option in trying to get to a lower sales $, BT (used car sales manager - I wonder why? No ronroney sticker!) sheepishly informed me the vehicle had a scratch in the parking lot when it was being pulled out by a salesman (but it had since been repaired). He wouldn’t tell me where or the type repair done. This should have been revealed at the onset of the sales process. Had I agreed to a higher price early on, they would have never told me. Why? Because it was a card they were holding out during the negotiation process and played it when they wanted to. He suggested I throw a low ball # ($33k) for the truck as a result. I told him that was shady and how disappointed I was that this was just now coming up. His quick defense was that it’s just where we were in the process. Disagree. I stuck with my original # (37500) and was informed they couldn’t budge. So I walked and did not purchase a “new” truck that had already been in their shop for repair - undisclosed until they thought it was appropriate. Beware of a 2018 blue Silverado 1500 Z71 at this dealer. Finally, the “joking and smoking” that went on in the glass office while I was patiently waiting for BT “to review with his boss” is insulting and disrespectful. Thanks for coffee guys! More
by Dave
Employees Worked With
BT, Steve
November 04, 2018
Beware I purchased a truck from Richard kay first off they were very pushy with their financing options they wanted 5000 down and would not tell me the inter I purchased a truck from Richard kay first off they were very pushy with their financing options they wanted 5000 down and would not tell me the interest rate. I went to my local bank and got the loan no money down and the payments were half of what they wanted so it appears that they were trying to swindle me. On top of that they were supposed to top off the gas tank and clean it up and assured me that all the recalls have been performed. Come to find out they put a half a tank in because there is a problem in the filler neck that they decided to turn their heads to. They did not clean it up and also the truck has two very dangerous recalls that have not been performed. So now it's my inconvenience to get my 1 year old truck up to date instead of that being done before my purchase. So I called the dealership multiple times to try to let them know what happened so maybe they would not do this to someone in the future (maybe a one time event). I never got a call back I finally called and got ahold of their customer care manager and discussed my concerns he said he would check into it and apologized and said he w a s sending me a gas card to fill up the tank that was three weeks ago. In short DO NOT purchase anything from this dealership unless you want to get taken advantage of, lied to,and taken to the cleaners. More
by J Bob
Employees Worked With
Ricky Patrick
November 03, 2018
Proud owner of a New Chevy After a few days of car shopping Tio Moss went over and beyond to get us the best deal in town. Such a fast, easy process.... After a few days of car shopping Tio Moss went over and beyond to get us the best deal in town. Such a fast, easy process.... More
by Joliebird6
Employees Worked With
Tip Moss
August 21, 2018
Alan Davis- We have purchased two new vehicles! This dealership is outstanding. Alan Davis helped us with a SUV and Truck purchase within the last 5 years! Thank you Alan for a job well done! Grea This dealership is outstanding. Alan Davis helped us with a SUV and Truck purchase within the last 5 years! Thank you Alan for a job well done! Great Prices! More
by 2d
Employees Worked With
Alan Davis
April 05, 2018
Well done Blair Basham, our sales person, and Adam, the computer nerd, were great. New cars are full of multiple and intricate devices. We needed help and the Blair Basham, our sales person, and Adam, the computer nerd, were great. New cars are full of multiple and intricate devices. We needed help and these guys supplied it. Very helpful and interested in us. Highly recommend. More
by Charlie
Employees Worked With
Blair Basham, Aaron Anandan
March 21, 2018
Emergency on vacation trip This dealership was OUTSTANDING in assisting us while traveling during spring break! Our service engine light came on telling us to stop engine, lucki This dealership was OUTSTANDING in assisting us while traveling during spring break! Our service engine light came on telling us to stop engine, luckily it was near this wonderful dealership with EXCELLENT customer service! The service department took us immediately, ran diagnostic, informed us of everything and stayed after hours on a Saturday to get us back on the road. If it wouldn’t have been for the employees staying after hours: Jessica, service advisor and Tyler, mechanic we would have been stuck there, getting a hotel for 2 nights and missing out on 2 days of Spring break travel visiting family. We are EXTREMELY grateful for them in getting us back on the road and providing us with some valuable information!!! We also want to thank the lady who helped gave our little girls some snacks while waiting on the car to be fixed; kept our kids happy and quiet. More
by Kelli
Employees Worked With
Tyler, Jessica
March 07, 2018
Mint Green CHEVEROLET Special Thanks to Tim Neidzailkoki for going the extra mile. Richard Kay is a great place,with a wonderful team of awesome people. I really love my 2 Special Thanks to Tim Neidzailkoki for going the extra mile. Richard Kay is a great place,with a wonderful team of awesome people. I really love my 2018 Chevy Spark. More
by CRISTAL
Employees Worked With
Tim Niedzailkoski
January 29, 2018
Great experience at Richard Kay Chevrolet. I just bought a 2018 Silverado 1500 Z71. I feel like I got a really good deal. Everyone was super nice. The most pleasant part of the experience was d I just bought a 2018 Silverado 1500 Z71. I feel like I got a really good deal. Everyone was super nice. The most pleasant part of the experience was dealing with the finance manager, Tracy Roberts. She was so helpful. Thanks again from my wife and I. More
by Mark OBrien
Employees Worked With
Ricky Patrick
January 26, 2018
Wonderful customer service My experience in purchasing my third vehicle from Richard Kay Superstore was even better than my past experiences. Blair Basham was great to work wit My experience in purchasing my third vehicle from Richard Kay Superstore was even better than my past experiences. Blair Basham was great to work with and Adam their tech person was vey thorough in explaining the Onstar and Sirius components of the vehicle. All of the personnel at Richard Kay from the receptionist to the sales and service employees are outstanding and willing to help in any way possible. More
by ww
Employees Worked With
Blair Basham, Adam, Angie
January 17, 2018
Very pleasant experience My salesman, Gary Sellers is excellent. This is my second vehicle that he has sold me and he did a great job in both cases. Everyone that I have met a My salesman, Gary Sellers is excellent. This is my second vehicle that he has sold me and he did a great job in both cases. Everyone that I have met at this dealership has been so nice. The financial lady (from Maryland) is very pleasant and so efficient. Aaron, "the Nerd" is so very, very helpful and knowledgeable. Thanks a lot. More
by Watash
Employees Worked With
Gary Sellers, Aaron the Nerd, the financial lady
