Richard Kay Superstore

We have brought three autos from Richard Kay in the We have brought three autos from Richard Kay in the past two years. Mike Mattison helped us with my car and my husbands truck. Great salesman and We have brought three autos from Richard Kay in the past two years. Mike Mattison helped us with my car and my husbands truck. Great salesman and will do what ever he can to help us get the deal we were looking for. We brought a camper a month ago and needed to upgrade to a bigger truck to be able to pull it safety. Mike was not at there dealership when we arrived but a very nice salesman named RJ came out to help us. He was very helpful and worked with us on our trade. He did a great job meeting our needs. Our next step was to meet with the financial associate to go over the purchase and the loan. We waited a few minutes to see her which was fine because they were busy. When we got in her office we started going over the financial peace of the process. She went over the extra warranty’s and then told us the interest rate we would be getting. I called My bank at that time to see if he could beat it. The question he asked was “ what was the out the door price for the truck “. Could she email him the amount. I asked the financial lady the answer she gave me was “ I can not email that to him now. You will have to go out of the office , because there were three other customers waiting. She would be glad to tell us after she finished with the three customers waiting. Now I was Confused so I called my representative at my bank thinking that I miss Understood him. I gave The phone to her and she told him the same thing, after she finished with the other three customers. We were sitting in her office working on our financial stuff for the truck. Why would she have to send us our of her office and not be able to give us the out the door price. With speaking with our bank representative it would be simple to give him the answer. Because we were not going to use there bank she would not give the information that our bank needed. We could get the information but not until she was finished with the customers that was waiting to purchase. That is not good customer service. We were in the office first and our transaction should have been completed before she started on other customers. We were buying the truck, taking out more warranty on the trucks why not complete our time in the office. I love Mike and RJ they are the best but will not do business with the financial woman again. R Woodson More

Great and easy buying experience. Saw the car I wanted on line, started the process and came into the dealership to finalize. Traded my Encore for a new Envision. Love it! line, started the process and came into the dealership to finalize. Traded my Encore for a new Envision. Love it! More

I just got a great new car from Natalye and I could not be happier! I love my Cadillac! I was taken care of and made to feel truly appreciated be happier! I love my Cadillac! I was taken care of and made to feel truly appreciated More

Best place to buy your next vehicle. Everyone was great. I never felt pressured to buy. The sales team and management made me feel at home. I never felt pressured to buy. The sales team and management made me feel at home. More

Purchase of a new vehicle Our experience with Tim and the staff at Richard Kay was wonderful. They were very knowledgeable in the operation of our new 2020 GMC Sierra and not j Our experience with Tim and the staff at Richard Kay was wonderful. They were very knowledgeable in the operation of our new 2020 GMC Sierra and not just during the purchase process but they have even been available to help with questions since we have left the dealership. We would highly recommend giving them a chance when purchasing your new vehicle. We will definitely be back in years to come. More

Great Sales service Love my car. Mike Mattison is a great salesman. He was very professional and took the time to show me different things about my car. He took his time Love my car. Mike Mattison is a great salesman. He was very professional and took the time to show me different things about my car. He took his time with me with all the questions I had. I have Brought a lot of cars and he is the best salesman I have had. The whole dealership was great More

They treated me as family. They have all the bases covered and made our purchase experance so easy. Thanks for a great team effort from the beginning internet contact to a ca They have all the bases covered and made our purchase experance so easy. Thanks for a great team effort from the beginning internet contact to a call to come back in 30 days to check over our new vehicle. Michael Kolb More

Excellent service All personnel at Richard Kay were extremely nice, professional, and knowledgeable. They made sure we were getting what we wanted and at a very fair d All personnel at Richard Kay were extremely nice, professional, and knowledgeable. They made sure we were getting what we wanted and at a very fair deal. They had lots of cars to choose from. The buildings and surroundings were very clean, neat and comfortable. I was most impressed! More

Outstanding Dealership, Helping a Young Army Soldier My son recently returned from a 9 month deployment and while visiting, looking for a truck! We shopped around and Natalie Martin went thoroughly throu My son recently returned from a 9 month deployment and while visiting, looking for a truck! We shopped around and Natalie Martin went thoroughly through the inventory to match what my sons needs and budget. They gave us a very reasonable trade value on his car and was able to get him financed, including multiple rebates resulting in paying 28k for a 35k truck. A special thanks to Crystal Hahn for referring us to Natalie Martin and Mark Cooke for helping my son with pricing and getting financed! Look Forward to Future Business More