Rich Morton Mazda - Service Center

Highest quality of work and extremely helpful. When I Highest quality of work and extremely helpful. When I brought my car in, the hood really needed to be repainted -- after first "UN-oainting" what wa Highest quality of work and extremely helpful. When I brought my car in, the hood really needed to be repainted -- after first "UN-oainting" what was originally on it. That was fixed with complete success at Rich Morton. A few months later I was driving at 60 MPH on a highway where a TABLE was laying upside-down in the left lane. Its thin metallic legs, facing upward, weren't visible until too late; my car hit it and spun it around. The damage wasn't severe but there were areas on the surface that were "slopped-up." I brought it to Rich Morton, where that was taken care of. As extra help, above-&-beyond, a rear-view mirror was more firmly secured by adding a dab of some bonding agent. Again, excellent job. SIDE ISSUE OF CONSIDERABLE IMPORTANCE TO ME: Your requirement for registering almost dissuaded me from continuing with this review. I do NOT want to receive eMails from anYwhere as a result of this submission; advertising distractions are UNWELCOME. I just wanted to commend the McClellands (Russell and Dave) for their excellent work -- WITHOUT having my contact information sent anywhere. More

I bring all three of my vehicles; a 2008 Mazda 6, a 2003 Ford Expedition, and a 2003 VW Passat, to this dealership for repairs and service for very good reasons. Frustrated with poor service at my non-Mazd Ford Expedition, and a 2003 VW Passat, to this dealership for repairs and service for very good reasons. Frustrated with poor service at my non-Mazda dealers' shops, and completely satisfied with Rich Morton's customer service and attitude when buying the Mazda 6, I switched them all over to Rich Morton for routine maintenance and non-routine repairs. The service team is outstanding -- honest, prompt, and skilled -- they have done everything from routine oil changes to tuneups to water pump and window replacements on all three makes/models and the result is always great. The prices are also extremely competitive, and I don't have to worry about hidden charges, "fat fingering" hours required for services, or inflated markup on parts. If these guys did motorcycles I'd bring my Harley here too! I recommend them to anyone who needs a good shop. More

I bought my car at Rich Morton's and received a good deal. A couple of years later my car was hit while parked on the street. Russ took great care of it then. On 9/10/2010 it was hit again. Russ stepped deal. A couple of years later my car was hit while parked on the street. Russ took great care of it then. On 9/10/2010 it was hit again. Russ stepped up and took charge again and handeled everything from the towing to the cleanup when the job was complete. I can't say enough good things about their service.My car looks as good today as it did when it left the parking lot in 2005. More

I took my car into the body shop for front end repairs. As you could imagine I was very upset but was instantly put at ease after talking to the staff. They were very friendly and the car looks better than As you could imagine I was very upset but was instantly put at ease after talking to the staff. They were very friendly and the car looks better than ever. It was even ready ahead of schedule during a busy holiday week. They were very patient and explained the entire process. I would use them again but hopefully I won't need to. More

For whatever reason, my appointment was not in the computer when I arrived to drop off my mazda 3 for power steering recall. I was not very happy with that but Gary took my car anyhow, got the parts, computer when I arrived to drop off my mazda 3 for power steering recall. I was not very happy with that but Gary took my car anyhow, got the parts, and I picked up my completed car in record time. Very good customer service. Completely exceeded expectations. More

I gave these scores because I have always received great customer service from Frank. The prices were reasonable as well when I get my oil change and basic service such as breaks etc. Also, when I needed t customer service from Frank. The prices were reasonable as well when I get my oil change and basic service such as breaks etc. Also, when I needed to leave my car at the shop for 3 days, they provided me with a rental at no cost! I've always been able to get an oil change appointment as well. More

I came in with a scrape on my Lincoln actually thinking I needed to get some work done. I was greeted at the door, asked to come in and sit down and the Gentleman went out to look at my car. He buffed the needed to get some work done. I was greeted at the door, asked to come in and sit down and the Gentleman went out to look at my car. He buffed the scrape out in less than five minutes and you can't see it was ever there. I am very impressed with the service and how efficient the personnel are. I can't say enough about this shop. Terrific service. You should know that this is the second time I have had the pleasure of dealing with the body shop and for the same reason. As was the case the first time I was treated with respect and friendliness. The Gentleman I dealt with as well as the other man in the shop were very kind. Greatest service I have ever had and in keeping with the other services I have had at Rich Morton. I have been and am still highly recommending this dealership and bodyshop to friends and others alike. My sincere THANK YOU. More

I have been a customer of Rich Morton Lincoln Mercury in the purchase of many new Mazdas over the years and have had Frank Titus as our service rep, Frank has always been helpful in advising us the findings the purchase of many new Mazdas over the years and have had Frank Titus as our service rep, Frank has always been helpful in advising us the findings of the macanic and the the cost to repair things that they find other than what the car was their for. More

Our daughter received a car from a family member and had Our daughter received a car from a family member and had a problem with the headlights and fog lights that was baffling. The service department was h Our daughter received a car from a family member and had a problem with the headlights and fog lights that was baffling. The service department was helpful in spending time to locate the problem and Gary stayed on top of letting us know how long and the most cost effective way to do the repair, knowing the car is older and we might not want to put a lot of money into it. We have dealt with this dealership for several years and we stay for a reason; they are friendly and efficient. They deal with questions and phone calls with respect and concern. We will remain loyal to this dealership. More

I have been using this dealership for over 10 years, and will continue to use them in the future. I have purchased three Navigators from them, and they stand behind the products they sell. Their customer will continue to use them in the future. I have purchased three Navigators from them, and they stand behind the products they sell. Their customer service is above and beyond what would be normally expected. More