Rich Morton Mazda - Service Center

Excellent My vehicle was taken at the time of my appointment. It was finished exactly when they told me. Got the car back cleaned inside and out, My service My vehicle was taken at the time of my appointment. It was finished exactly when they told me. Got the car back cleaned inside and out, My service advisor was with another customer when I arrived and another one jumped in to help me. There was never a wait. More

They did a good job ,but could have been better Good service than they did earlier , but I complained about my engine noise being more which I am sure whether was taken care. But overall a good e Good service than they did earlier , but I complained about my engine noise being more which I am sure whether was taken care. But overall a good experience , Would recommend it for others too ! More

It took nearly 3 hours for an oil change and alignment! I'm not sure why an oil change and alignment should take 3 hours! I had an appointment and I did tell the service representative that I would be wait I'm not sure why an oil change and alignment should take 3 hours! I had an appointment and I did tell the service representative that I would be waiting. I was told that the two items should be finished in less than 2 hours (an hour and half to be exact) and that's why I chose to wait. In the future, tell a customer with an appointment the truth!!! More

Best place around, never been disappointed management will alway go above and beyond, never disappoints. While not always a great experience, sometimes things happen.... But unlike other places management will alway go above and beyond, never disappoints. While not always a great experience, sometimes things happen.... But unlike other places the staff and especially management will quickly answer and or correct any problem. I love this place and have purchased two new vehicles from their. Been a customer for over 5 years now and will continue to be for a long time. More

Recall and Oil change Scheduled service for a recall, oil change, and look at my radio as the blue tooth, Aux and USB ports stopped working. Waited 10 days for service in Scheduled service for a recall, oil change, and look at my radio as the blue tooth, Aux and USB ports stopped working. Waited 10 days for service in order to get a loaner car. When the car was dropped a loaner was not available had to wait for 1hr 45 minutes for a rental car which I was charged $45.00 for the insurance. Only to be told that a car I bought less than 90 days ago which was Mazda Pre-Owned certified had "tires that were shot" and the radio was not under warranty. More

great service I drop my car off for 30000 miles service on Friday my car was ready in 2 hours. The guys at Rich Morton Mazda did a wonderful job on my 2015 Mazda CX I drop my car off for 30000 miles service on Friday my car was ready in 2 hours. The guys at Rich Morton Mazda did a wonderful job on my 2015 Mazda CX5 a great place getting your Mazda service More

The body shop did a great job Customer service and the body shop manager ( I don't no his name) and Charlie did a outstanding job and I would recommend other people here Customer service and the body shop manager ( I don't no his name) and Charlie did a outstanding job and I would recommend other people here More

Reliable, trustworthy, and friendly service. I have a 2002 Lincoln LS that has been serviced by Rich Morton(RM) since 2010. At that time they were a Lincoln dealership but Lincoln has moved on. I have a 2002 Lincoln LS that has been serviced by Rich Morton(RM) since 2010. At that time they were a Lincoln dealership but Lincoln has moved on. I remained at RM because they retained many of the Lincoln mechanics and their service has always been superb as it has been recently. I would have rated them a 5 star rating, but recently an aftermarket component was used for a repair and it apparently was not compatible. After lengthy troubleshooting and a couple retrurn trips to RM the solution was to obtain the OEM Motorcraft part which corrected the problem . Lesson learned for me is to insist on an OEM component to reduce compatibility/configuration issues. Obtaining the OEM part may delay a turnkey repair and the use some aftermarket parts does have risks. Thank you Dan Reid. He was very helpful during this service and I also thank Jim for the friendly ride to and from home while my Lincoln was in the repair process. More

Amazing These are the most helpful, honest, and friendliest group of people you will ever meet. The customer service is amazing and Emily is a great asset t These are the most helpful, honest, and friendliest group of people you will ever meet. The customer service is amazing and Emily is a great asset to the dealership. More