Rich Morton Mazda

Bill Readling found me the car I wanted I really enjoyed working with Bill. He was professional, courteous, and came through with the exact car I was looking for. I'm happy with my sales pri I really enjoyed working with Bill. He was professional, courteous, and came through with the exact car I was looking for. I'm happy with my sales price and my new car. Thanks Bill and Rich Morton Mazda. More

Best Service! The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you bec The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you because he's been after things with his service technicians. Every question is answered, worn parts are discussed and made available, and I am never sent home unsatisfied. These guys care about you returning as a customer and work hard to prove it. Over the years I have had RMM service many makes and models that I have owned - with the same outstanding results. My most recent visit was for my 2008 Lincoln Mark LT - routine stuff, small potatoes....but Ray and his team treat me like I am a fleet owner. Thank you, RMM! More

Richard W. Was Great! Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard was patient and let me test drive both and explained all the options I had. I ended up leasing the vehicle and Richard was willing to work with me on the price to something I was comfortable with. After the process started and finance was working on my documents, Richard sat with me and we engaged in small talk unless the finance gal called me back. I've had sales reps at other dealerships simply stand off elsewhere and leave me sitting at their desk waiting for sometimes hours. The finance side of things went smoothly. I didn't catch her name, but she was friendly and explained things well. Overall, this was a great experience and I will definitely be returning to this location. More

One who goes above and beyond! I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same. He has gone above and beyond to get my two cars fixed. Even when I thought no one was listening or even cared! He does! He takes pride in his business. You can feel good knowing that the car you buy shall or will be in great working condition when purchased. They have some great cars there. Check them out now cause they have a awesome sale going on now. This is the same sale they had last year when I purchased two cars. More

Be informed-Be Persistent I have purchased 3 cars from Rich Morton Mazda, Pasadena in recent years, 2 new, 1 used. The new car purchases were straight forward, I do my researc I have purchased 3 cars from Rich Morton Mazda, Pasadena in recent years, 2 new, 1 used. The new car purchases were straight forward, I do my research, know the features I want, and know what I am willing to pay. I fully expect the salesman to use all the “tricks of the trade” to get the most money out of me that he can, I enjoy the process. I was recently planning on purchasing a new 2017 Mazda 6. While looking at Rich Morton’s web site, I wandered onto the used car site and saw that they had a very low miles 2015 Hyundai Genesis for sale at a price not far off of a loaded new Mazda 6. I researched my N.A.D.A. and Blue Book values for the Genesis and my trade-in; I had the Morton on-line vehicle highlights and offering price, and went to do a deal. The information battle on the Used Car side starts as soon as you walk on the site. No window information stickers are on the vehicles. As soon as I found the Genesis on the lot, I knew things would be difficult. The car did not have some of the options listed on the web site. No listed power sunroof was obvious. I hunted down a salesman and started the dance. We could not reach a deal, mainly because I would not accept that a 2015 car with 6300 miles should be valued as a new car. 3 weeks later, end of the month, I get a call and end up talking to the General Manager, Neal Johnson. We discuss my interest in the Genesis and his interest in moving cars. After addressing why I walked earlier in the month, we quickly agreed to a deal that matched what I wanted on the first visit. 4 days later the 2015 Genesis, with 6400 miles, turns into a Christmas tree on start up. All the warning lights are on, the engine is running, but most systems are not. I called my Rich Morton salesman to see how they wanted to handle the problem and was told that his boss said the vehicle was under Hyundai warranty and it was up to me to handle it. I asked about the 1 month/1000 mile Morton warranty and promise of “Customer Satisfaction”. Maybe they could handle the inter-action with the Hyundai dealership, since Morton had Hyundai do maintenance last month on the car. Nothing doing, I was on my own. The Hyundai dealership I went to mentioned that Rich Morton had sent the car to the same dealership for issues that resulted in major replacement of electrical components and wiring, the same problem that I had. Hyundai took 2 weeks and mechanic interaction with engineers at Hyundai’s design center to try and figure out the problem. I had the car back but was not comfortable with future reliability. I reached out to Rich Morton General Manager Neal Johnson, looking to get a solution that gets me a dependable car. He apologized for not being aware of the situation sooner and agreed that I should not be handling the situation alone. He told me to return the Genesis for a full refund, he would handle wiping out the loan, and would give me full credit of my trade-in value towards the purchase of another vehicle. When I returned, his team was fully invested in "making things right". I ended up with a 2017 Mazda 6 that met all my needs, at a price that was very favorable to me. After a bumpy start, Neal Johnson and his team came through and proved that customer satisfaction is important to Rich Morton Mazda. More

My review from a week ago just changed My review from a week ago just dropped drastically. I received a call from my sales person saying that the bank returned the contract. That means th My review from a week ago just dropped drastically. I received a call from my sales person saying that the bank returned the contract. That means that I would have to return the car. They told me the bank didn't receive all of the docs they needed in order to approve the loan. Today is April 13th. I bought this car on March 23rd. So I called the bank. FALSE!!!! They had no idea why the dealership was wanting my car back and said that my loan "has BEEN done". First, I decided after buying this car, to give my older mini van to a friend in need. That car has since been retitled and put into use by someone else. Second, one of my girls wrecked her car about a week ago and she's been trying to decide what she wants. I'm quite sure my family will not be buying a second car from Rich Morton now. As for my salesperson, this isn't her fault. She simply made a phone call ordered by her management team. I think I may be using the word "management" a little too freely. More

Great car Buying Experience! Who knew buying a car could be this easy! Great job everyone who helped us! In and out in 3 hours. Awesome experience! No hassle, No BS. Thanks Don! Who knew buying a car could be this easy! Great job everyone who helped us! In and out in 3 hours. Awesome experience! No hassle, No BS. Thanks Don! More

Purchased a car over the internet and had it delivered. I was shopping for a vehicle on-line and ended up at Rich Mortons Mazda. Neal was able to put together a deal for me and I purchased a vehicle. This d I was shopping for a vehicle on-line and ended up at Rich Mortons Mazda. Neal was able to put together a deal for me and I purchased a vehicle. This dealer does not offer long distance delivery but my salesman Bill Readling located an enclosed delivery service at a good price and I hired them.The purchase process was painless. Neal pointed out a scuff on the car that was not seen in the pictures and he had it repaired. Once I receive the vehicle I will report on the quality of work and the final process. More

Thanks for your understanding. I will like to fervently thank you guys especially the owner for your great understanding and wonderful service. Hope to do business with you in the f I will like to fervently thank you guys especially the owner for your great understanding and wonderful service. Hope to do business with you in the future. Thanks. More