Rich Morton Mazda

Did the Right Thing This was my original 1-star review for this dealership: "Would not honor their own advertised web price from their website for a used car. Price wa This was my original 1-star review for this dealership: "Would not honor their own advertised web price from their website for a used car. Price was changed on their website during my test drive ($2700 higher!), but I had printed out a copy of the web page just before I arrived showing the price it had been for the previous 2 days. All the GM did was say he was sorry for the inconvenience." I am pleased to provide a happy update to the story. Eddie Coker contacted me and after some discussion via email (always courteous and professional), he agreed to sell me the car at the price originally listed. Once the price was agreed upon, they made it easy for me to take the car to my mechanic (an hour away) to check it out, then I came back the next day and we finished up the deal (mechanic drooled over the car and said it was absolutely perfect.) I called ahead and Bill made sure all the paperwork was ready for me when I came back so it was a quick transaction. Kudos to Eddie Coker and the rest of the team for doing the right thing and putting the customer first. Although it was a rough start, in the end I am a happy customer. More

Great buying experience! Bought a 2017 Ford Raptor from this dealership, great customer service and attention to detail when purchasing the vehicle. I will surely be back next Bought a 2017 Ford Raptor from this dealership, great customer service and attention to detail when purchasing the vehicle. I will surely be back next time around. More

IT WAS A HORRIBLE EXPERIENCE!!!! If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of a If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of all the fog light was not working, a rear break light was out, my car alarm will not stop going off at night(I know now one is trying to break in because I have seen it go off for no reason), and on of my side mirror lights was broken. This car was baught because I was told everything would be fix. The break light and fog light was fixed after 4 days which is absolutely horrendous!!! Also they said the car alarm can’t be fixed because they aren’t there to see what is wrong and that is completely sad because I know people who can check it so easy. If you are reading this you may think if it is so easy fix it yourself but I was promised that they would fix everything because we had a warranty. Another issue is that as soon as I got there I noticed the light on my side mirror was broken and they PROMISED to fix that and once they figured out it was to expensive they backed out. Also the car when purchased did not come with all of the papers necessary when the buying a car. I don’t know how this car passed inspection and THIS CAR SHOULDN'T HAVE PASSED INSPECTION!!!! EVERYTHING THEY SAID WAS A LIE!! This is the worst purchase i have ever made. DO NOT GO TO RICH MORTON!!! I WILL NEVER SHOP THERE AGAIN AND I WILL NEVER RECOMMEND IT TO ANYONE!! More

Very disappointing Salesman lied over text saying he was going to take off $1000 from the car. Wasted my time and theirs; very unprofessional. His excuse was "You needed Salesman lied over text saying he was going to take off $1000 from the car. Wasted my time and theirs; very unprofessional. His excuse was "You needed to come in within a certain timeframe to receive the $1000 off." Yet somehow that was never mentioned until it came time to sign the deal. Dealership would not honor the discount even with proof of texts between me and the salesman. I understand they need to make money but what kind of company doesn't honor their word? Will not be doing business with them or recommending them to any colleagues. More

Sales Jeff comes off very professional and makes you feel welcome and comfortable.I have not made the decision to purchase yet but I will use Jeff as my sal Jeff comes off very professional and makes you feel welcome and comfortable.I have not made the decision to purchase yet but I will use Jeff as my salesperson when I am ready.I will refer family and friends. More

Good first car experience I was in to look at a Mazda3 hatchback after a really negative experience at another dealership. Rich was great; he helped me along through my first c I was in to look at a Mazda3 hatchback after a really negative experience at another dealership. Rich was great; he helped me along through my first car-buying experience. He sat and chatted with us between going back to the finance folks to get my interest rate sorted out, and it seemed like he genuinely wanted to look out for us and make sure I got the car I needed. More

Unusual great experience from a car dealership This was by far a positive NO PRESSURE experience! We were greeted by the manager (unknown to us) as we found out later. The sales person Ashley was s This was by far a positive NO PRESSURE experience! We were greeted by the manager (unknown to us) as we found out later. The sales person Ashley was so pleasant and helpful on the phone. When we arrived, she was unavailable.Shan stated she wouldn’t be very long. With no pressure we asked him if he could set us up with a test drive. He is very knowledgeable and easy going. He assured us they work together and it was not a problem. The car is exactly what my husband was looking for.It was used and SPOTLESS . Low mileage great deal. We didn’t have to play the b.s. game. The first # quoted was out, than in a few minutes Neal came over,gave us a fantastic deal and what we wanted for our trade in. All were happy ! Ashley even let me borrow her phone charger even though she missed this sale,she was a sweetheart!!! VERY PLEASANTLY SUPRISED!!!!! Check it out. You will be amazed at their family feel at ease no pressure sale!!! More

Bill Readling found me the car I wanted I really enjoyed working with Bill. He was professional, courteous, and came through with the exact car I was looking for. I'm happy with my sales pri I really enjoyed working with Bill. He was professional, courteous, and came through with the exact car I was looking for. I'm happy with my sales price and my new car. Thanks Bill and Rich Morton Mazda. More

Best Service! The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you bec The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you because he's been after things with his service technicians. Every question is answered, worn parts are discussed and made available, and I am never sent home unsatisfied. These guys care about you returning as a customer and work hard to prove it. Over the years I have had RMM service many makes and models that I have owned - with the same outstanding results. My most recent visit was for my 2008 Lincoln Mark LT - routine stuff, small potatoes....but Ray and his team treat me like I am a fleet owner. Thank you, RMM! More

Richard W. Was Great! Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard was patient and let me test drive both and explained all the options I had. I ended up leasing the vehicle and Richard was willing to work with me on the price to something I was comfortable with. After the process started and finance was working on my documents, Richard sat with me and we engaged in small talk unless the finance gal called me back. I've had sales reps at other dealerships simply stand off elsewhere and leave me sitting at their desk waiting for sometimes hours. The finance side of things went smoothly. I didn't catch her name, but she was friendly and explained things well. Overall, this was a great experience and I will definitely be returning to this location. More