Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rich Morton Mazda
Pasadena, MD
251 Reviews
The team at Rich Morton Mazda would like to welcome you to our dealership in Pasadena, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Pasadena, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Pasadena count on the high-quality vehicles and services found at Rich Morton Mazda, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 251 reviews
May 20, 2022
Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and moved the car over to the front doors. I also ask if it was possible if I can take a test drive due to it being kinda late but with no hesitation Shan had went to get a tag and next thing you know he gave the keys and said “Enjoy.” I pulled back in at 7:15 and me and the wife loved the car. We had seen two prior pacificas but we just didn’t have the “feeling” of it being the one until this one. The first one was at Carmax in White Marsh which was a 2018 lower trim but more expensive with super low miles which was nice but the center drop down DVD player wasn’t operating, the second was a 2020 limited in Brooklyn, NY and that one had missing uconnect headphones, no vacuum hose for the stow and vac, no second spare key, a small tear in the headliner, overall not the best feeling when I sat in it. Not to mention the dealership tried to tack on extended warranty and wouldn’t sell the car unless it is bought. Anyways I’m steering away from my main experience. Once we parked I told Shan we liked it and let’s see how the finance works so we began the paperwork. The dealership itself is definitely family friendly, as there is a kid play area designated for them and the awesome muscle/classic cars for sale was a great place for someone who is into cars just to look at. The kids were occupied as we were waiting for the return of lenders. Shan came back and said I had a few lenders but would try to find the best rate. Now my rate was okay, but right before we signed the paperwork. Tom (I think he was the GM) came over and we had a realistic conversation, agreed to the price shook hands and next thing you know he was able to secure even a lower rate than my initial approval of 1% less than that approved rate right before heading over to Ginger to finish the paperwork. I was out the door of the dealership by 8:50 pm and had a photo taken of us with the car at 9pm. Overall the process was so fast and easy with no complaints. I never felt intimidated or pressured to buy GAP insurance or extended warranty or anything like that from this group. I highly recommend coming here to look at your cars. The price point is fair here so you won’t get a “great deal” or “overpriced deal” it’s just price right which I had no problem paying because the condition of this Pacifica was immaculate. Overall me, the wife and the kids love it. It wouldn’t have happened either if I didn’t shop around and see the prior two Pacificas to know that this was the better one in the better condition with all the little things like unconnect headset, second key fob, dvd remote. (Which was what I was looking for in this car since it is supposed to come with it). Thanks again for reading, I hope you will have the same experience as us. Thanks to Shan, Tom, and Ginger for making the process easy! More
by Bryant
April 23, 2022
Brianna Jacob’s & Emad Khanlarbig we’re wonderful! They went over and beyond to get me the color and options I wanted on my new CX 5. I’m more than happy and I highly recommend them and Rich Morton They went over and beyond to get me the color and options I wanted on my new CX 5. I’m more than happy and I highly recommend them and Rich Morton Mazda!! More
by Jenvickery
Employees Worked With
Brianna Jacob’s
March 30, 2022
It sucked. They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale i They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale if it's not ready to be sold?. More
by hemitemp
Employees Worked With
Not sure
March 30, 2022
Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be covered under my warranty with whatever Casey has to do to fix it because my warranty only will be effective if the dealership I bought it from in Maryland fixes it. This place has given me nothing but trouble, still can’t even get the truck registered in VA because they didn’t have paperwork from who they bought it from when they sold it to me, and still can’t get it. Got half a mind to just bring the xxxx thing back. This place is a joke man and I’m about over it. More
by Brian
January 18, 2022
Had the BEST experience at Rich Morton Mazda..thanks to Emad New car manager he went over and above getting me financed through Mazda never thought I would be able to get 3.99. Then my salesman Rich Wade w Emad New car manager he went over and above getting me financed through Mazda never thought I would be able to get 3.99. Then my salesman Rich Wade was excellent to deal with. He got me the exact car that I wanted plus once the car came in he came in on his day off to deliver my CX5 and go over Everything about my car. Thanks to the Rich Morton team. Nice job!!!! More
by armentrobin11
January 05, 2022
Richard Wade is a awesome salesperson . Got me my car and the process was nothing but smooth. I recommend Salesman Richard Wade the process was nothing but smooth. I recommend Salesman Richard Wade More
by Gaithertiffany
September 05, 2021
Best used car buying experience I have had in almost 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually valid 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually validated what my needs were. More
by KC
Employees Worked With
July 05, 2021
I came to Rich Morton, ready to buy a car (what I wanted was in stock and I had cash in hand), but when finally the sales person came out, he didn't invite me to the office (he said it's not necessary) and was in stock and I had cash in hand), but when finally the sales person came out, he didn't invite me to the office (he said it's not necessary) and he gave me a price that was way above the listed price on the internet and didn't explained any break-down of why the price is so much more than advertised (3k difference, not a small amount). We were standing outside on a brutally hot weather day getting nowhere. I left and went to a different dealer and bought a new car (my second choice) the next day. This would've been my third car purchased from Rich Morton. Never again. More
by mklewis
Employees Worked With
Ben Casey
January 06, 2021
Went into the dealership to get another cx5 cause i totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention I was there for over an hour. I have never had to wait that long I was almost ready to walk out. Once I was finally landed on a cx5 it was a total cluster mess. They weren't honest to me from the get go. After 2 hours of haggling on price and rate I was so worn out I put down a 500 deposit and asked if I could vome back to finish paperwork on Thursday I was told by the finance guy that 500 wouldn't be enough to hold the cx5 til then. Mind you it was only 3 days. Mind you I was putting 8k down I wanted to wait for the insurance check come in so I could give the whole 8k down. I have an 802 credit score was given a rate of 3.99 for 83 months and a payment of 284 when i left. After the salesman had to go to the sales manager tower 6 times to finally get me where I needed to be payment wise. Once I came back to do my paperwork on Thursday EVERYTHING HAD CHANGED. They gave me a 5.9 rate with a payment of 309. Not what we agreed on. A different finance person was in the box she gave me the new numbers I was very upset....she explained to me that the manager that was there Saturday wasn't there on my return visit and that all the final numbers we came up with had changed and no one could find the Saturday deal. I wanted my payments under 300 a month they went from 3.99 rate to 5.9 rate in a couple of days. Making my payment from 284 to 309 a month. Once everything was said and done my payment dropped to 303 cause they took 400 off. The finance lady said this was the best they could do take it or leave it cause she had other people to wait on. Then processed to tell me to refi the loan at my bank. With the credit score I have should had gotten me the best rate. Beware of this dealership they tried to keep my rebate money plys gave me an outrageous rate. I love my new cx5 but hated the deal More
by armentrobin11
Employees Worked With
Other Employees :
Sean Colburn Sr., Eddie Coker, Richard Holliday, Dillon Chandler, Robert Greenstreet
November 19, 2020
Worked with Mike who was very courteous and professional who took the time to answer all my questions which finally put me in a new Mazda 6 which I could not be happier. Received a decent price on my trade who took the time to answer all my questions which finally put me in a new Mazda 6 which I could not be happier. Received a decent price on my trade in and purchase price on the new vehicle. If you are thinking of buying a Mazda then go see Mike and see if he can work you a deal. More
by Avid Sportsman
Employees Worked With
Mike Hamilton
