Rich Morton Mazda

I admit I had controversy with the maintenance department at Rich Morton. The management of the organization responded favorably to the issue. I believe Rich Morton provides the customer with a high quality at Rich Morton. The management of the organization responded favorably to the issue. I believe Rich Morton provides the customer with a high quality product and high quality service. They leave every avenue availble when issues arise. I would recommend Rich Morton to any customer looking for a great product and service. More

If there's any Mazda dealership they should pull it's this one. The customer service is terrible. The finance guy acted incompetent and their prices are jacked up. This was my first car buying experienc this one. The customer service is terrible. The finance guy acted incompetent and their prices are jacked up. This was my first car buying experience and I had to find another dealership. I also think the owners son works there and he was absolutely no help. More

Let me sum it up: unethical, untrustworthy, incompetent. They tried to rip me off by offering me almost $1400 less than two other dealerships (which I later found out) on my trade-in. They repeatedly kept They tried to rip me off by offering me almost $1400 less than two other dealerships (which I later found out) on my trade-in. They repeatedly kept showing me cars out of my price range by insisting they could get me a "better deal" on financing than my own pre-approved rate by my credit union. I couldn't get a straight answer to simple questions. I didn't feel I could trust the salesman. They don't care about the customer, only money, at least that's the impression I got. Their tactics are unethical in my opinion. More

It's a crying shame that Lincoln, a make that I've been faithful too for 13 years would be represented by such a disgraceful dealership. After moving to Maryland this past year, I tried this dealership fu faithful too for 13 years would be represented by such a disgraceful dealership. After moving to Maryland this past year, I tried this dealership fully expecting the quality in customer service and dealer practices I've experienced at other Lincoln dealers. Not the case. They treat their customers like they're ignorant and don't realize they are trying to be taken for their money. They tried to tack on unecessary fees (which they later fixed),when I decided to finance the car during the purchase. They didn't return phone calls and gave me the run-around with answers and didn't offer support after I had purchased a used vehicle that had problems 3 weeks after I bought it. I've decided to go to another Lincoln dealership for service. Because I'm skeptical of their poor customer service in sales, I won't even push my luck with the service department. There are plenty of other Lincoln dealerships in the area. Don't disappoint yourself here. More

They will rip you off. They have a friendly staff, but dont mistake it for trust. they will find a way to take money from you in any way they can. Dennis Elliot has charged me for services that were cover dont mistake it for trust. they will find a way to take money from you in any way they can. Dennis Elliot has charged me for services that were covered by the warranty. I received charges six months laer, and he wont return a phone call. lowsy customer service, and poor service department management. i would not recommend this dealership to my worst enemy. If i was looking for a car i highly recommend you stay away from this place. More

Dennis Elliot realized their was a controversy with a third party organization in which they recommended and made every effort to help fix the problem. The organization will ensure that all business done third party organization in which they recommended and made every effort to help fix the problem. The organization will ensure that all business done with them will be considered high priority and only the highest of quality. I would highly recommend this organization because they take care of the customer and ensure every issue is handled promptly. More