Rich Morton Mazda

I was a first time buyer looking to go into Rich Morton and get a used car. I walked out with a brand new 2010 mazda. The staff was very polite. Not one problem with any of the service. My experience was g and get a used car. I walked out with a brand new 2010 mazda. The staff was very polite. Not one problem with any of the service. My experience was great it was way better then any other dealership i have been to before. They answered all my questions and explained it in detail not just one or two words. I would recommend this to all family/friends. Overall Rich Morton is very friendly, very helpful, answer all questions and is a great place to buy a car More

After our first incident with a specific employee at Rich Morton Mazda we decided to give this dealership another go-a-round with customer service, due to a high recommendation we receive from a mutual frien Morton Mazda we decided to give this dealership another go-a-round with customer service, due to a high recommendation we receive from a mutual friend. Once again one of your salesmen has made a comment that was completely inappropriate. I am having an issue with my CX-9’s Bluetooth capabilities and had a few questions and recommendations I thought would be vital to the sale team at Rich Morton. I was unaware that the CX-9 has a compatible issue with specific smart phones until I started having issues with my phone and the Bluetooth in the vehicle. After I suggested that this information may be important to a customer purchasing this particular vehicle I was told by my sale rep, “Well, maybe you need to purchase a cheaper phone”. I can guaranty you that our family and our friends WILL NOT conduct business with this dealership ever again. Unfortunately the problem with my phone and my vehicle are still not resolved! What are your recommendations??? More

I can't speak for the Sales dept, but the Services are not acceptable! I have been blown off for the past 3 months by Dennis Elliott - he hasn't returned any of my calls or emails. I needed service befor not acceptable! I have been blown off for the past 3 months by Dennis Elliott - he hasn't returned any of my calls or emails. I needed service before my warrantee expires in August, and he told me he would call me with a date to bring in my car and never contacted me. I had to contact him again and he still hasn't gotten back to me. I am highly disappointed and believe he should not be working there - he has made a bad reputation for the entire dealership. More

Won't be going back here to service my Mazda. Went in for oil change ($15 with coupon) and I thought my battery was dieing. They informed me I needed a new battery, to which I said "OK". When I go to p for oil change ($15 with coupon) and I thought my battery was dieing. They informed me I needed a new battery, to which I said "OK". When I go to pay they say my bill is $240! So that's $15 for oil change and $225 for a Battery?!?! They tell me they charge $30 to install (what?!?!) and $30 to diagnosis it (Umm, I already told you I needed it) and then the rest was just for the battery. I could have gone to Autozone and had all of that done for FREE and bought an Optima red top for less. A complete rip-off. More

I admit I had controversy with the maintenance department at Rich Morton. The management of the organization responded favorably to the issue. I believe Rich Morton provides the customer with a high quality at Rich Morton. The management of the organization responded favorably to the issue. I believe Rich Morton provides the customer with a high quality product and high quality service. They leave every avenue availble when issues arise. I would recommend Rich Morton to any customer looking for a great product and service. More

If there's any Mazda dealership they should pull it's this one. The customer service is terrible. The finance guy acted incompetent and their prices are jacked up. This was my first car buying experienc this one. The customer service is terrible. The finance guy acted incompetent and their prices are jacked up. This was my first car buying experience and I had to find another dealership. I also think the owners son works there and he was absolutely no help. More

Let me sum it up: unethical, untrustworthy, incompetent. They tried to rip me off by offering me almost $1400 less than two other dealerships (which I later found out) on my trade-in. They repeatedly kept They tried to rip me off by offering me almost $1400 less than two other dealerships (which I later found out) on my trade-in. They repeatedly kept showing me cars out of my price range by insisting they could get me a "better deal" on financing than my own pre-approved rate by my credit union. I couldn't get a straight answer to simple questions. I didn't feel I could trust the salesman. They don't care about the customer, only money, at least that's the impression I got. Their tactics are unethical in my opinion. More

It's a crying shame that Lincoln, a make that I've been faithful too for 13 years would be represented by such a disgraceful dealership. After moving to Maryland this past year, I tried this dealership fu faithful too for 13 years would be represented by such a disgraceful dealership. After moving to Maryland this past year, I tried this dealership fully expecting the quality in customer service and dealer practices I've experienced at other Lincoln dealers. Not the case. They treat their customers like they're ignorant and don't realize they are trying to be taken for their money. They tried to tack on unecessary fees (which they later fixed),when I decided to finance the car during the purchase. They didn't return phone calls and gave me the run-around with answers and didn't offer support after I had purchased a used vehicle that had problems 3 weeks after I bought it. I've decided to go to another Lincoln dealership for service. Because I'm skeptical of their poor customer service in sales, I won't even push my luck with the service department. There are plenty of other Lincoln dealerships in the area. Don't disappoint yourself here. More

They will rip you off. They have a friendly staff, but dont mistake it for trust. they will find a way to take money from you in any way they can. Dennis Elliot has charged me for services that were cover dont mistake it for trust. they will find a way to take money from you in any way they can. Dennis Elliot has charged me for services that were covered by the warranty. I received charges six months laer, and he wont return a phone call. lowsy customer service, and poor service department management. i would not recommend this dealership to my worst enemy. If i was looking for a car i highly recommend you stay away from this place. More