Rich Morton Mazda

Visited Rich Morton Pasadena Service Dept. for correction of 2 year problem with wife's 2008 Mercury Mariner. Thanks to efforts of Dennis Elliot, Frank Titus and others, the service Dept. was able to identi of 2 year problem with wife's 2008 Mercury Mariner. Thanks to efforts of Dennis Elliot, Frank Titus and others, the service Dept. was able to identify an unusual condition and make the necessary changes in parts and chassis set-up. During 3 years of maintenance visits,we have found the service to be prompt, friendly and courteous. More

I received outstanding service when I took my Lincoln Navagator in to be serviced on October 21, 2010. The service consultant was knowledgeable about the service needs of vehicle. I was given an honest e Navagator in to be serviced on October 21, 2010. The service consultant was knowledgeable about the service needs of vehicle. I was given an honest estimate and apprisal of cost. All of the servce eas performed in a timely and efficient manner I rated great because the servce ia always consistently great. Phillip Butts More

Prompt notification of factory defect and prompt repair. The service department knows me on a first name basis and has been pleasant and forward in the service of my vehicle. They are very responsive to que The service department knows me on a first name basis and has been pleasant and forward in the service of my vehicle. They are very responsive to questions concerning the repairs and are more than accomodating when arranging payment. More

my wife and i have repeatedly taken our mazdas in for service and they have done everything we asked even going above and beyond. one time they informed us we did not require some repairs that we were t service and they have done everything we asked even going above and beyond. one time they informed us we did not require some repairs that we were told about at another location, which saved us a couple hundred dollars. thier work is fast and they are always willing to help us on short notice More

Good experience overall. I purchased my mazda here in 2006 & have bring bringing it back for service ever since. Service might be expensive everywhere but I still get sticker shock everytime I take my ca 2006 & have bring bringing it back for service ever since. Service might be expensive everywhere but I still get sticker shock everytime I take my car in for service. All services are explained in detail before paymen. More

I bought my mazda 3 in 2007 from this dealership. I have I bought my mazda 3 in 2007 from this dealership. I have been dealing with Rich Morton Lincoln Mercury Mazda for oil changes, new tires etc. Never on I bought my mazda 3 in 2007 from this dealership. I have been dealing with Rich Morton Lincoln Mercury Mazda for oil changes, new tires etc. Never once have I encountered any problem. I always drop it off when its convient for me, and have even gotten a rental car. More

FRANK WAS EXTREMELY FRIENDLY AND VERY EFFICIENT. MY CAR WAS COMPLETED EXACTLY WHEN HE SAID IT WOULD BE COMPLETED. I HAVE RECOMMENDED THIS DEALERSHIP TO FRIENDS AND FAMILY AND SO FAR 2 PEOPLE HAVE BOUGHT N WAS COMPLETED EXACTLY WHEN HE SAID IT WOULD BE COMPLETED. I HAVE RECOMMENDED THIS DEALERSHIP TO FRIENDS AND FAMILY AND SO FAR 2 PEOPLE HAVE BOUGHT NEW CARS FROM RICH MORTON.I WILL CONTINUE DOING BUSINESS WITH RICH MORTONS AND RECOMMENDING THIS DEALERSHIP AND SERVICE DEPARTMENT. More

I was a first time buyer looking to go into Rich Morton and get a used car. I walked out with a brand new 2010 mazda. The staff was very polite. Not one problem with any of the service. My experience was g and get a used car. I walked out with a brand new 2010 mazda. The staff was very polite. Not one problem with any of the service. My experience was great it was way better then any other dealership i have been to before. They answered all my questions and explained it in detail not just one or two words. I would recommend this to all family/friends. Overall Rich Morton is very friendly, very helpful, answer all questions and is a great place to buy a car More

After our first incident with a specific employee at Rich Morton Mazda we decided to give this dealership another go-a-round with customer service, due to a high recommendation we receive from a mutual frien Morton Mazda we decided to give this dealership another go-a-round with customer service, due to a high recommendation we receive from a mutual friend. Once again one of your salesmen has made a comment that was completely inappropriate. I am having an issue with my CX-9’s Bluetooth capabilities and had a few questions and recommendations I thought would be vital to the sale team at Rich Morton. I was unaware that the CX-9 has a compatible issue with specific smart phones until I started having issues with my phone and the Bluetooth in the vehicle. After I suggested that this information may be important to a customer purchasing this particular vehicle I was told by my sale rep, “Well, maybe you need to purchase a cheaper phone”. I can guaranty you that our family and our friends WILL NOT conduct business with this dealership ever again. Unfortunately the problem with my phone and my vehicle are still not resolved! What are your recommendations??? More

I can't speak for the Sales dept, but the Services are not acceptable! I have been blown off for the past 3 months by Dennis Elliott - he hasn't returned any of my calls or emails. I needed service befor not acceptable! I have been blown off for the past 3 months by Dennis Elliott - he hasn't returned any of my calls or emails. I needed service before my warrantee expires in August, and he told me he would call me with a date to bring in my car and never contacted me. I had to contact him again and he still hasn't gotten back to me. I am highly disappointed and believe he should not be working there - he has made a bad reputation for the entire dealership. More