Rich Morton Mazda

I have been a customer of Rich Morton Lincoln Mercury in the purchase of many new Mazdas over the years and have had Frank Titus as our service rep, Frank has always been helpful in advising us the findings the purchase of many new Mazdas over the years and have had Frank Titus as our service rep, Frank has always been helpful in advising us the findings of the macanic and the the cost to repair things that they find other than what the car was their for. More

Since 1985, I have bought 8 or 9 Lincolns from Dexter Dawson. We have been well satisfied with every one. He has always tried to find the best car at the right price for us. He has always seen to it th Dawson. We have been well satisfied with every one. He has always tried to find the best car at the right price for us. He has always seen to it that we get the best service. As a result, we have been Lincoln owners and plan to continue to enjoy the luxury of a fine car. More

All three of the above employees made me feel very special. I had a slight problem with the last Mazda I bought from them and they immediately turned the bad situation into a good situation where I te special. I had a slight problem with the last Mazda I bought from them and they immediately turned the bad situation into a good situation where I tell everyone about my experience with them. The new Mazda MX5 I drove off in was the 3rd one I have bought there and I am very pleased with the car, financing, service, and extra attention I always get when I call or visit. I really get annoyed at car dealers or retailers in general who talk down to you and act like they could care less about you problem. It's not all about what can they do for ME, it is about what are you going to buy from US. I totally did not have this experience at all. I have been in customer service for many many years and I have always given at least 150% and jumped through hoops to make my customer happy no matter how big or small the issue may be and ensure they do not walk away disappointed or discusted as I do and have. Therefore, my expectations are very high and they were met during my visit and purchase of a new auto at Rich Morton. I have been and still do highly recommend them to many. Thanks very much. Carol Coffin More

Dexter Dawson was very helpful. He found me the right car and right price. I had gone to several dealerships before and no one could help me get approved for financing. Dexter was able to get me approv car and right price. I had gone to several dealerships before and no one could help me get approved for financing. Dexter was able to get me approved for financing and helped me find the perfect car and perfect price. I would definetly reccomend him as well as Rich Morton Mazda. More

I purchased a 2010 Mercury Milan from Dexter Dawson - Dexter provided the BEST experience in purchasing a pre-owned vehicle that I've ever experienced. I felt as if I were dealing with my own dad. Dext Dexter provided the BEST experience in purchasing a pre-owned vehicle that I've ever experienced. I felt as if I were dealing with my own dad. Dexter is a great asset to Rich Morton. Thanks Dexter! More

The sales staff was very friendly, answered all my question and there was really no pressure what so ever. I bought a car in less that 24 hours after a test drive. Couldn't pass up the great deal t question and there was really no pressure what so ever. I bought a car in less that 24 hours after a test drive. Couldn't pass up the great deal they game me on the car and for my trade. I would definatly recommend working with Artie, not your typical salesperson. More

My husband and I had a pleasant overall experience buying our 2001 Ford Crown Victoria at Rich Morton Mazda. Our salesperson was very friendly and was knowledgable about the vehicle. He found us just what our 2001 Ford Crown Victoria at Rich Morton Mazda. Our salesperson was very friendly and was knowledgable about the vehicle. He found us just what we were looking for and the price was very reasonable. More

I walked into the dealership expecting to find a cliched waxed mustache snake oil salesman. What I got was a pleasant surprise. Steve Rittmeyer listened carefully to my needs and gave me options that fit waxed mustache snake oil salesman. What I got was a pleasant surprise. Steve Rittmeyer listened carefully to my needs and gave me options that fit exactly what was important to me (he does have a mustache but not a hint of wax in sight!!!!). With this attention to detail and emphasis on customer service one can not go wrong with Rich Morton and sales associate Steve Rittmeyer. More

Steve is a wonderful, honest fellow who was a delight to work with! He's very concerned with your well-being and wants to make sure you are truly happy with your purchase, in my opinion. Plus, the service d work with! He's very concerned with your well-being and wants to make sure you are truly happy with your purchase, in my opinion. Plus, the service department is wonderful as well. Will definitely continue to use Rich Morton! More

I bought a used car from this dealership in January of 2010, the sales person, Sean, was fantastic. 8 months later I was in the market for a second car so I went back to the dealership for a new car. Rich 2010, the sales person, Sean, was fantastic. 8 months later I was in the market for a second car so I went back to the dealership for a new car. Richard Wade was my sales associate, and he seemed pretty friendly at first, if a little bit crude when he spoke. I decided on a $30000 car, and made my commitment. When I went to inspect the vehicle there were some scratches to the paint, so he said he would have it fixed. I also wanted a remote start which I was told would run me $600. (They were out of the grand touring in a color I liked, so I got the touring and figured I'd just add the remote) A full week and a few days later I was told the car was ready for me to pick up. I got there and the touch-up paint looked like a 3rd grader had done it, and my $600 remote start... no, he "had it sent down the street" and a $70 remote start (I priced it) had been installed. I asked the question if the cheap aftermarket would void my warranty, Richard told me not to worry about it and to just go away. I called the Mazda national line... the corporate office confirmed that if there were any electrical problems that could be attributed to it, the warranty would be void. (I have the tech package, sunroof, etc.) So my brand new $30000 car no longer had a warranty. In the end, it went up to the service manager, Frank (Frank seemed like a nice enough guy, he is abrupt, but helpful), who had it all replaced (nothing for free, I still had to pay for it) and Richard refused to even acknowledge I existed next few times I went there to check on my car... which was ready after yet -another- week. Fortunately you can only slightly tell that the touch-up paint was done... on my brand new car. =( As for my other car, I took it in for basic service (oil changes) a few (3) times, and the wait is always HOURS long! Their problem free loaner car problem is a joke, I think they only have 2 loaner cars which are probably being used by the employees. This is a shady dealership- avoid it!!! More