Rich Morton Mazda

Smooth, easy process. The car and specifications were exactly as promised and the entire staff was friendly and helpful. I would definitely recommend Rich Morton ! exactly as promised and the entire staff was friendly and helpful. I would definitely recommend Rich Morton ! More

I travelled from North Baltimore to work with a tried and true friend from a closed dealership. Ryan work hard to put me in the right Town Car for the right price. The dealership has always kept its word true friend from a closed dealership. Ryan work hard to put me in the right Town Car for the right price. The dealership has always kept its word under the contract and warrantee, and goes the extra mile for the customer. The concierge service is a real plus -- ATTABOY RICH MORTON CREW! More

sales team was great answered all my question and I left with my dream car , great financing, just a great experience all the way around highly recommednd this dealership for your next new car with my dream car , great financing, just a great experience all the way around highly recommednd this dealership for your next new car More

Everyone at this dealership are always helpful and efficient. Everytime I bring my car to this dealership for checkups and repairs, it is ready when promised, the appointment times are kept, the work efficient. Everytime I bring my car to this dealership for checkups and repairs, it is ready when promised, the appointment times are kept, the work is done right and I can trust that when I get into my car with my family it is safe. More

My Wife stopped in for a test drive and Artie provided a price quote which was good til the following Monday. We had planned to buy next fall but the price was better than expected and the dealer provided a price quote which was good til the following Monday. We had planned to buy next fall but the price was better than expected and the dealer provided a fair value for our trade-in. Great overall experience, Thanks! More

THIS IS LONG FOR GOOD REASON: First, as checked off THIS IS LONG FOR GOOD REASON: First, as checked off above, my overall experience was excellent. For those interested in EEO statistics, I'm an ove THIS IS LONG FOR GOOD REASON: First, as checked off above, my overall experience was excellent. For those interested in EEO statistics, I'm an over 50yrs old blk male. (this was not requested by the dealership) My 2001 nissian maxima se, got t-boned(lady ran a red light. no injuries) that resulted in front end and passenger side damage. I talked to David who very throughly explained the insurance proceedure. The car was towed to the body shop within a few hrs of the accident. My insurance co. gave them 10 days to complete repairs which was surprisingly done to my dismay. I had a 'new' camaro (ins.rental) and didn't want to give it back :-) the worksmenship (I checked) was very good. It would have been 'excellent...' I was told the paint chips on the front of the hood wouldn't be visible after they put a powder coloring and clear coat on it. Well I got the CLEAR COAT which made it look better than when it came in. Maybe they forgot the powder. I'm not upset. It wasn't part of the damage. As for custormer service, both David and Russ were very informative, cordial and professional. Actually showing me the extent of damage and how aspects of the repairs would be preformed, ie...the use of the hydrallic puller for frame/grill repair. I felt totally at ease. All questions were answered to my satisfaction. David is in the wrong line of work and is probably underpaid! He deserves an 'Oscar' for his high engery personality. I'm not suggesting he's phoney, in any way, on the contrary, he's quite engaging. Lastly, prior to the above accident, I broke out my rear vent window to retrieve my keys I obviously locked inside. (note: if you have to break a window DON'T break the vent one. the driver or passenger windows are easier to replace if you do it yourself.) In the intrum, I taped it up. I got a replacement from the junkyard but couldn't do it myself. Anyway, I forgot to mention it to Russ or David while they had my car. Upon picking it up, I noticed the tape and mentioned to them I wish I had brought it to their attention. Well to my surprise, they told me to bring it in (whenever) and they would take care of it 'NO CHARGE.' First I thought they joking or setting me up for the 'big take' but a week later I took it by and an hour later it was done, NO CHARGE!! NOW THAT'S CUSTOMER SERVICE! I look forward to doing future business w/them. I'll be sure to let know how that works out. DON'T USE, SELL OR GIVE MY EMAIL ADDRESS OUT FOR ANY ADVERTISING/PROMOTION ECT...OR THE WORLD WILL HEAR ABOUT IT! More

Mr. Dawson was a pleasure to deal with. Some salesman can be very overwhelming and pushy. I appreciated the fact that he took his time to answer all of our questions and concerns, but he also allowed us the be very overwhelming and pushy. I appreciated the fact that he took his time to answer all of our questions and concerns, but he also allowed us the time alone that my wife and I needed to test drive the car and talk over what our best options were before purchasing. He did an excellent job, as did every single person there. I've already recommended you to 2 friends! More

Arti goes the extra mile to get what you want. we chatted and i really connected with him he knows cars and is realy honest he is a golden kinda guy buy your next car from Artie Madore you will not be disapp and i really connected with him he knows cars and is realy honest he is a golden kinda guy buy your next car from Artie Madore you will not be disappointed ! artie called me 3 weeks later and found the spare key i picked it up like i said hes awesome :) good luck on your new car jose' perez More

Overall good experience. The staff was friendly and answered our questions. We never felt pressured to buy. They negotiated back and forth with us on price and were even able to beat our pre-approved f answered our questions. We never felt pressured to buy. They negotiated back and forth with us on price and were even able to beat our pre-approved finance offer. We would definitely consider going back. More

I had a very pleasant experience at Rich Morton Lincoln Mercury Mazda. Artie Madore was an exceptionally helpful and pleasant salesman. I would recommend this dealer to anyone. I had never been to the deal Mercury Mazda. Artie Madore was an exceptionally helpful and pleasant salesman. I would recommend this dealer to anyone. I had never been to the dealer before and found a vehicle online. When I went to dealership, they even negotiated the online price. More