Rich Morton Mazda

Treat you like an idiot Quoted the most outrageous price for a repair. Had not estimate to prove, but rather pulled the figure out of the air. Should be investigated by BBB. Quoted the most outrageous price for a repair. Had not estimate to prove, but rather pulled the figure out of the air. Should be investigated by BBB. More

Proceed with Caution We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-day warranty period that this was a "known" problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of "whiners" and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE More

We'll see Initial impression was not so good, but they seem to be trying to make it better now. We'll see how it goes. Fingers crossed. Initial impression was not so good, but they seem to be trying to make it better now. We'll see how it goes. Fingers crossed. More

Beware I went to this dealership to purchase a vehicle and although the sales guy was friendly, I was not pleased with their games they played with the prici I went to this dealership to purchase a vehicle and although the sales guy was friendly, I was not pleased with their games they played with the pricing. Point blink is, this dealership has no integrity. They tried to offer me 2500 less dollars for my trade in then I was previously offered and they tried to screw me on the price of one of their new cars... They wanted to sell me their vehicle for 3k more than the upgraded trim of the vehicle I was looking at. How can you sell me a Touring at 3k more than you have your grand touring advertised for online???????? Lying, selfish, no good.... More

BEWARE OF THESE FRAUDS Drive past this place to anywhere else, avoid this dealership at all costs. My sales rep who was living with the manager at the time told me flat out Drive past this place to anywhere else, avoid this dealership at all costs. My sales rep who was living with the manager at the time told me flat out lies about what I was getting and when I confronted the sales and service manager they basically told me oh well your loss. My family purchased 5 vehicles from this dealership and they have royally screwed us over. I would never reccomend this dealrship to anyone, all warranty and service agreements are complete shams. Beware. Beware. Beware. More

Issue Corrected - UPDATED To resolve the situation that occurred in September, Rich Morton's GM and AGM righted the wrong. Through the whole process, they held my hand and To resolve the situation that occurred in September, Rich Morton's GM and AGM righted the wrong. Through the whole process, they held my hand and were very apologetic. They were able to wipe the slate clean and provide excellent customer service. After this transaction, I would recommend his dealership to anyone in MD looking for a vehicle. Ask for Neal, Joe, or Tyler. They will definitely take care of you and you will not be disappointed with the customer service. More

Thank you for fixing my Corvette I bought a used Corvette from Rich Morton Mazda and it did come with a warranty. Richard (the sales person) was an amazing person to deal with. He was I bought a used Corvette from Rich Morton Mazda and it did come with a warranty. Richard (the sales person) was an amazing person to deal with. He was very fast and he made the process of buying and trading-in very convenient. Jimmy (the manager) and John (the financing person) were awesome too. I was treated with respect and they were willing to work with me. I went to the service department twice to fix warranty small issues with the car and they fixed the issues very promptly. Both times Brandon was extremely friendly, kind and polite when I brought my car over there. I submitted a ticket request on Monday night and I got an email response early morning on Tuesday to bring my car over at 9:30 am. They identified to issue very fast and they were able to correct them. I love their waiting lounge, it does have a WI-FI that let me work from there while I was waiting. They may need more power outlets for people who need to recharge their laptop or phone. I am very happy with both the sales process and the service team. Thank you again Rich Morton Mazda team! More

A gr eat place to do business very kind up front and honest Sales force bill and Neal Johnson were a great help I paid Less got more for my trade Then I expect it imagine that honest Sales force bill and Neal Johnson were a great help I paid Less got more for my trade Then I expect it imagine that More

I was referred to Neal Johnson by my friend Jeff Alt, the Used Cart Manager. I had met Mr. Alt in April, 2013, when I purchased a used 2010 Mazda 3 at Rich Morton's Mazda. Although I liked the 2010 Mazda 3 Used Cart Manager. I had met Mr. Alt in April, 2013, when I purchased a used 2010 Mazda 3 at Rich Morton's Mazda. Although I liked the 2010 Mazda 3 very much, I was not happy with the way outside contract salesmen were brought in to clear out the used car inventory at Rich Morton's by offering deals that most customers could not turn down. After i had the car I was pretty satisfied with the deal until I found out the Kelly Blue Book trade-in value was about $12,000 in April, 2013 - almost half of what the salesman sold the Mazda to me!! I believed all the nonsense that the salesman told me, like the Mazda 3 was worth $30,000 new in 2010. The whole thing left me feeling used, but I did not got yo Mr. Alt until I had decided I wanted to buy a new 2014 Mazda 3, and I knew I would get a low trade-in on the 2010 Mazda 3. Mr Alt, when I approached him with the details of the bad experience told me that he would be willing to look into it for me, and since I wanted to buy anew car from Rich Morton, I felt that they could work something out for me. I first met Neal Johnson last night when he called me at home and told me that Jeff Alt had told him the details of my situation, and that he would like to tale over for Mr. Alt and help me. Neal Johnson had a special position at Rich Morton, including investigating situations like mine with other unhappy customers. Mr.Johnson was honest with me when we talked in his office. He told me that he could not really compensate me by adding more value to the 2010 Mazda 3. In fact, because the 2014 models had recently been introduced, the 2010 was worth even less than when I bought it last April. He asked what what I wanted in a new car. I showed him the MSRP of the 2014 Mazda 3 Grand Touring I Series (about $25,000), and I said I expected that I would have to have them order it for me. Mr. Johnson told me that they had a new Mazda 3 on the lot that was the color I wanted, but it had more options (top of the line). I told him that I did not think I could afford that model (MSRP: about $29,000). He asked me if I could buy nit if he sold it to me at dealer cost. He wanted to compensate me in some way for the bad experience in April. After more conversations with Mr. Johnson and his finance officer I saw that we could settle on a deal tat I could handle, so I drove home in the brand new 2014 Mazda 3 with options I had only dreamed of!! I felt very grateful to Neal Johnson for his sincerity and his desire to compensate me for my bad experience. My opinion of the Rich Morton Mazda dealership has greatly increased in the last the days! More

Rich Morton Mazda was the best experience I have had in purchasing a car! Our salesman Ryan was friendly, helpful and right on target for our car needs. He was able to set us up with a Certified Pre-Owne purchasing a car! Our salesman Ryan was friendly, helpful and right on target for our car needs. He was able to set us up with a Certified Pre-Owned car that only had 700 miles on it! and the car comes with a full warranty as if it were a brand new car! The dealership gives us oil changes for the life of the car! Ryan made the transaction smooth and easy. I was able to take possession of the car moving quickly through the finance department as John was friendly, helpful and got us the best interest rate! They gave us a full tank of gas at delivery and the car was clean as ever! I was the owner of a 2008 Saturn Outlook which died at only 87,000 miles. The transmission stopped working. Rich Morton Mazda was the only dealership that was willing to trade my Saturn for my new Mazda 3! We are so grateful to them for helping us out of such a terrible predicament. We could not have been happier that at Rich Morton Mazda. More