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Rich Morton Mazda

Pasadena, MD

3.9
247 Reviews

51 Mountain Rd

Pasadena, MD

21122

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Showing 247 reviews

August 25, 2024

DO NOT BUY A CAR FROM HERE! Don’t even visit, no matter how good the deal might look, and especially as a Black/woman/mom. For context, I worked with Mike Hamilton, who is a lia More

by KbMcGill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Hamilton
May 21, 2024

I would like to thank Mike Hamilton for his help and patience. After having been to several dealers he was eager to answer our questions and help in any way he could. More so than some others. He is fri More

by Dale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein, Mike Hamilton
March 24, 2024

Great bunch of guys. Our salesman was Josh he was wonderful Thanks Josh. We got a 2016 Joshua. More

by ladyofcafe1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Massie, Lenny Weatherstein
January 13, 2024

I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Le More

by Larry Tate
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Wade, Lenny Weatherstein
January 12, 2024

Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem More

by bbb513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso in Service.
May 15, 2023

I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason More

by teresa.alison
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Nuatty and Ken Mason, Lenny Weatherstein
May 18, 2023 -

Rich Morton Mazda responded

Rich Morton Mazda would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Neal Johnson neal@richmorton.com

March 13, 2023

Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be More

by Sascha Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley? , Keith Brewis
Mar 15, 2023 -

Rich Morton Mazda responded

Sascha, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rich Morton Mazda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

February 14, 2023

Kyle Thompson was outstanding. I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Maz More

by Tavon Bridges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Thompson
December 20, 2022

Mike Hamilton was our salesman. He was knowledgeable, courteous, and very friendly. We had a GREAT buying experience. He even lead us to the easiest path home. Keep up the great More

by ronn1of2marshalls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein, Mike Hamilton
December 15, 2022

Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reaso More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Brewis
Dec 19, 2022 -

Rich Morton Mazda responded

Frank, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Neal Johnson neal@richmorton.com

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