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Rich Morton Mazda

Pasadena, MD

3.3
251 Reviews
The team at Rich Morton Mazda would like to welcome you to our dealership in Pasadena, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Pasadena, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Pasadena count on the high-quality vehicles and services found at Rich Morton Mazda, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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51 Mountain Rd

Pasadena, MD

21122

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Showing 251 reviews

April 04, 2025

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of Ja More

by Aireol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shan Marfani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alison King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Weatherstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don Burke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Grunder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Kennard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
Apr 04, 2025 -

Aireol responded

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere.

Apr 09, 2025 -

Rich Morton Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 27, 2025

My salesman's name was Dylan. He was very nice but nice just doesn't cut it he didn't know very much about the vehicle I asked him what the extra key dangling off of the fob was a More

by tfostek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Grunder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan kimble
March 19, 2025

Disappointing Experience at Morton Mazda - Overpriced and Unfair Trade-In Practices I recently visited Morton Mazda in search of a used vehicle suitable for my family. The SUV I found initially appeared p More

by Thomas Everitt
Recommend Dealer
No
Employees Worked With
Jason Grunder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had f More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lenny Weatherstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

DO NOT BUY A CAR FROM HERE! Don’t even visit, no matter how good the deal might look, and especially as a Black/woman/mom. For context, I worked with Mike Hamilton, who is a lia More

by KbMcGill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

I would like to thank Mike Hamilton for his help and patience. After having been to several dealers he was eager to answer our questions and help in any way he could. More so than some others. He is fri More

by Dale
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2024

Great bunch of guys. Our salesman was Josh he was wonderful Thanks Josh. We got a 2016 Joshua. More

by ladyofcafe1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Massie
January 13, 2024

I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Le More

by Larry Tate
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2024

Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem More

by bbb513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso in Service.
May 15, 2023

I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason More

by teresa.alison
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Weatherstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Nuatty and Ken Mason
May 18, 2023 -

Rich Morton Mazda responded

Rich Morton Mazda would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Neal Johnson neal@richmorton.com

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