Ricart Used Car Factory

My husband and I were very pleased with Dave. He is a great salesman and was definatly in tune to helping us find what we were looking for. A + We were very disappointed with the customer service delive great salesman and was definatly in tune to helping us find what we were looking for. A + We were very disappointed with the customer service delivered by Janda however. I felt rather rushed during the paperwork signing. When I told her her this, her reply was, "sorry I have two more customers waiting." I felt that this was very unprofessional, disrespectful and as though my transaction was not important or just one among many more of the day. Also, during this process, someone came in a gave her another folder of what I am assuming was the next clients paperwork. She said to him, "it's gonna be a while." While I understand that we were at the dealrship at a very busy time, I know from my expereinces in customer service that you retain customers by making them feel like they are the most important people and that you respect them as well. I perceive her as feeling very stressed in her position and under the gun which in turn transfers to customers who feel the same way. My hope is that this information will be valuable for her in her future transactions with customers. I appreciate that your company is interested in our feedback. May it prove to be valuable now. More

Jackie has been waiting on me and my Husband to buy a vehicle from her for about five months now. She has the patience of a saint! We had a couple of reasons for waiting for so long. None of which were h vehicle from her for about five months now. She has the patience of a saint! We had a couple of reasons for waiting for so long. None of which were her fault. We were going to wait until next year. The van we have is old and broke down on us. I have to drive to work and it's not COTA accessible after a certain hour. When the van broke down...... I was desperate! I e-mailed Jackie and told her I would be riding the COTA bus to Ricart, and to please have a cheap dependable car ready for me. After talking with Mike and me a couple of times....... she pretty much knew what I needed. When I got off the bus, she had my car waiting at the door for me. She pretty much saved my job. I'm very pleased with her. She's a sweetheart. The reason for the rating on the price is that my Son looked up the value of the 2001 Nissan on Kelly Bluebook. According to him,,, we could have bought the car for 3000.00 less. My Husband would also like to know if it's too late to get a carfax sent to us. He thinks the left front fender has been replaced. We have no intention of returning the car. Just curious to know if it's ever been wrecked. I love this little car and am pleased with it. Thanks for EVERYTHING! More

Brian was very personable and knowledgable, answered all the questions I had without having to ask someone else. The only time was during the price negeotiations. It was apleasant experience except when me the questions I had without having to ask someone else. The only time was during the price negeotiations. It was apleasant experience except when meeting with the dealership Rep., his attitude was rather "crappy',appeared unfriendly, very rushed, I had little time to read what I was signing. i cannot read his name on the papers he signed but he did have a Southern accent. Rating Brian would be a five, the Rep would be a three. More

Just purchased a vehicle that pressured on me, and this was not the vehicle that I was looking for. Sales person stated I could test drive vehicle after paperwork was signed. Got home after driving vehicle was not the vehicle that I was looking for. Sales person stated I could test drive vehicle after paperwork was signed. Got home after driving vehicle, did not like it! Called immediately, and was told that there is no return policy, now everyone I know has seen the commercials, and I have a printed copy of an email that states that they have a 6 month 6000 mile 100% return/exchange policy, when I inquired about this, I was told that only applied to used vehicles!!! Nowhere in writing does it say that, and it doesn't even say to "see dealer for details" I do not reccomend this place, this is the first time I have ever complained about a new car purchase! Apparently I am not alone either, they have over 300 complaints with the attorney general! More

Ricart is very slow with selling a car. I was there for six hours to buy my car and I was already financed and had the car picked out. Then to make thing worse the car did not make it home from the dealers six hours to buy my car and I was already financed and had the car picked out. Then to make thing worse the car did not make it home from the dealership. I am still trying to get something done but nothing is happening. It has been four days and no new car yet. I think it is a bunch of crap that I pay that much money and do not have my car. I would not recommend Ricart to anyone. More