Ricart Used Car Factory

I really did enjoyed my overall experience at Ricart and I can clearly see why you are rated #1 in the car business. Keep up the good work and I will definatly recommend anyone to see Ricart for their next I can clearly see why you are rated #1 in the car business. Keep up the good work and I will definatly recommend anyone to see Ricart for their next new or used car purchase. Thanks, Sarah More

Bryan is a very personable sales person and not pushy. He actually helped us choose the right car for us from stock that we weren't aware of. Due to WHATEVER, we weren't eligible for the interest rate th He actually helped us choose the right car for us from stock that we weren't aware of. Due to WHATEVER, we weren't eligible for the interest rate that I had based my calculations on, so we were EXTREMELY disappointed at the final figures on the ONE car my husband truly desired. We began perusing the less expensive models and found 1 or 2 that seemed fine but Bryan found us one that was a bit better than the CUTE Khaki Pear Jeep Liberty...Michelle was fun. I wish I could work there (and then buy hubby the ONE)! God Bless Bryan and his business. He's a Keeper for your dealership!!! Kelly Roberts Britton ;O) P.S. I am very picky and was amazed at how CLEAN and lovely 99% of your used cars are! Ours had some details missed but since it was a recent trade, I understsand. More

We have given this review because we bought a truck that has spent more time in the shop then it has been with us. Every time we get it back there is still something wrong with it. Thus far we have had no has spent more time in the shop then it has been with us. Every time we get it back there is still something wrong with it. Thus far we have had no luck talking with anyone who works at richart. Everyone who we have talked to has been worthless and not helpful. When we get the truck back there is something wrong not related to what it was in the shop for in the first place. Richart at this point leaves a bad taste in our mouth. More

Rick Johnson was great to work w/ both over the phone and when we came in to look at cars. He walked the lot w/ us and helped us find a few vehicles to test drive. The negotiation and credit approval proce when we came in to look at cars. He walked the lot w/ us and helped us find a few vehicles to test drive. The negotiation and credit approval process was smooth and painless. We spend less than 3 hours at the dealership and left w/ a great car for the money. I would recommend the Ricart Used Car Factory to anyone looking to buy a car. --Anthony Diaz More

My husband and I started at the Used Car lot last week working with Tim. That experience alone almost made us walk away from buying anything from Ricart. If it was not for the friendly phone call, a follo working with Tim. That experience alone almost made us walk away from buying anything from Ricart. If it was not for the friendly phone call, a follow-up call, and a meeting scheduled with Marilee, we would have never been back to Ricart or recommended this dealership to anyone. We arranged an appointment with Marilee who told us immediately she was willing to work with us, and tell us what we could do for us, not what she couldn't. She had a great attitude and really made us feel like we mattered. She made us feel like she wanted to help us get what we wanted, and what made us comfortable. She was not pushy and but only offerred us what we she could based off of what we told her we wanted. She was to-the-point, not waisting our time, and we appreciated this tremendously. Marilee's customer service is impectable and top notch; we would recommend her not only to family and friends, but to anyone considering Ricart. The selection and process to close the deal was seemless, fast and again to the point. We enjoyed working with Marilee and hope to do so in the future. P.S. as for Tim, if he treats all customers like he treated us; you are losing business!! A bad experience is ten times worse then a good experience when it comes to word of mouth. Had it not been for Marilee, we would have told at least ten, if not more, of the terrible experience with Tim. I would recommend 100% you take this individual seriously within the organization. Thanks to Marliee and her team for the great experience and car; we are very happy! More

Rick Johnson was very friendly but the man who wrote our paperwork up was very rude an in such a hurry , he couldn't wait to get rid of us so he could leave for the night. We were only provided 2 seats and paperwork up was very rude an in such a hurry , he couldn't wait to get rid of us so he could leave for the night. We were only provided 2 seats and there was 3 of us , so 1 of us had to stand in a very small office and was very uncomfortable. When I went to pick up the 2 vehicles i bought and paid cash for we were only given 1 key to them, which I cant get copied since there is a chip in them so NO I would not recommend this establishment to anyone else !! Matter fact I might be bringing them both back since I have the 30 day / three thousand mile warranty on them both . Thanks Polly coleman More

Steve was awesome to work with. All other sales guys Steve was awesome to work with. All other sales guys were kinda lurkish, and seemed resentful that we were with another sales guy. Also, I recom Steve was awesome to work with. All other sales guys were kinda lurkish, and seemed resentful that we were with another sales guy. Also, I recommend that y'all stop using the "My sales manager is sooo mad about the deal you're getting" If he's so mad, don't sell the damn car :P More

We saw the car we wanted online. We talked to the sales person over the phone. They had it waiting for us , everything was just as the web listing said. Very cut and dry no fuss experience. The price on th person over the phone. They had it waiting for us , everything was just as the web listing said. Very cut and dry no fuss experience. The price on the web was lower than the sticker price so no haggle. More

- the internet page lists 2 key-less entry transmitters - the internet page lists 2 key-less entry transmitters and we only got one. When I asked Rick Johnson he said what I got is what I get and to repl - the internet page lists 2 key-less entry transmitters and we only got one. When I asked Rick Johnson he said what I got is what I get and to replace them is several hundred dollars. Your internet pages don't seem very up to date. 3 of the 4 cars we wanted to see were gone and the car we did get listed the tranny as auto but in the list it said it was a 5 speed. We weren't worried as we can drive a manual. Just mentioning it because if someone were looking and couldn't drive stick they would see that and move on. - Rick also mentioned filling the gas tank up and washing it but when we got in there was little over half a tank. I thought it was fairly customary to fill the tank up with spending 15 grand on an automobile. Perhaps not if it's used then you only get half a tank? This is my first used that I have financed so I wasn't sure. - There was several PT Cruisers we were looking at with different prices but the same features but different years. A couple were a year newer with less miles but cost a grand less. When I asked Rick why they were cheaper he wasn't really able to tell me why this was. My wife really wanted the Purple so we got it but all he could offer was "Well you could get the other one if you want it." which seemed kind of rude. I just found it interesting that Ricart offers a low price guarantee on his new cars, but wouldn't try to be consistent on used one. - Last the guy who we did the paper work with was the least personable person I have ever met with in this kind of setting. He seemed very rushed and uptight and no people skills at all. He tried to make some conversation but none of it really came across as friendly. I asked some questions about some of the paperwork and he seemed annoyed and said "Well it's best you understand now than me trying to explain it over the phone" which I do agree with, but I didn't feel him speaking in that tone was appropriate. More

We traded in our car for the Impala. Brandon was very helpful and honest about the cars that we looked at on the Ricart lot. He was definitely a plus in helping us make the right choice of vehicle. I helpful and honest about the cars that we looked at on the Ricart lot. He was definitely a plus in helping us make the right choice of vehicle. I don't have anything else to add - but I need to have 250 characters. More