Ricart Used Car Factory

We had researched the process of purchasing a vehicle prior to our visit at Ricart Ford. Drew still made it a pleasurable experience and worked hard to secure the deal for us. prior to our visit at Ricart Ford. Drew still made it a pleasurable experience and worked hard to secure the deal for us. More

Entire experience was excellent. Submit a request to drive the vehicle sometime Sunday after Ricart opened at noon. Wife called a little before noon and got Steve. About 10 minutes later I got a call drive the vehicle sometime Sunday after Ricart opened at noon. Wife called a little before noon and got Steve. About 10 minutes later I got a call regarding my internet request. I wasn't very optimistic about connecting over the internet, but I was very impressed with Ricart's super fast response. Steve was just great. Answered all our questions. I did not feel pressured. Steve had all the paperwork ready for our review on the inspection and service Ricart had done. He also had the Carfacts documentation. Steve was very polished in talking about the vehicle and the sale. He has excellent customer service skills. Steve handed us off to Brian temporarily so Brian could complete the closing documentation (temporary registration, sales statement, etc.). Brian then took us to the cashier. Steve then met us and got us on our way. Ricart had done a great job in detailing the truck. Really help me to chose to buy. I had never been to Ricart's before but will definitely recommend Ricart to others. Thank you for a great experience, Jack Lyon More

My experience at Ricart, was wonderful. Everyone was as helpful as possible, and everyone tried really hard to get me the car that I really wanted. I got it, too !!! Thank You, all !!!! I Luv My New Pontia helpful as possible, and everyone tried really hard to get me the car that I really wanted. I got it, too !!! Thank You, all !!!! I Luv My New Pontiac G5 !!!!!! More

The paperwork process was a pain and not done in a friendly, informative way. They do it hundreds of times but I do it once every 3-5 years. I would like to move a little slower and have some explan friendly, informative way. They do it hundreds of times but I do it once every 3-5 years. I would like to move a little slower and have some explanations during the process. I was also criticized for changing something during the process. It was not a good part of the process and left a bad taste in my mouth. More

Best experience ever buying a vehicle, from salesman to manager,to finance dept. everyone was friendly, courteous, took all of 2 hours and we were out the door with a 2010 f150. Thanks to the staff that ma manager,to finance dept. everyone was friendly, courteous, took all of 2 hours and we were out the door with a 2010 f150. Thanks to the staff that made this a buying experience i will not forget More

I appreciate the opportunity to buy from your dealership. Unfortunately, although everyone advertises a 'no games' type of interaction with their customers, this is what I had to do. I first test drove a Unfortunately, although everyone advertises a 'no games' type of interaction with their customers, this is what I had to do. I first test drove a Solara with Glenn about a week ago (which I ended up purchasing). I liked the car and it's features, however I was not ready to make a purchase at that time, as I still wanted to do some shopping around. Glenn did a sales write-up with the aforementioned price. I inquired as to if the price could be adjuster to below 12k, however he informed me that he was unable to do so. I called a couple days later, again asking if the price could be adjusted, since he knew I was interested in the car. Again I was told that he couldn't go below 12k. I *think* it was on a Thursday or Friday in which I noticed the price had been lowered to $11,750. I called and asked if the price could be lowered to $11,500, but was told that that couldn't be done, so I jokingly said "I'll call back in a couple weeks and maybe the price will be lower". On Monday of this week I submitted an offer through the website for $11,500. I received a call later that afternoon and was told "If that price is what it takes to earn your business, we'll accept it", which of course I immediately made arrangements for the purchase. While I understand if I come across as pushy, I feel like Glenn wasn't really interested in making a sale; if my initial offer had been accepted some real time and energy on everyone's part could have been saved and there would have been one less car on your lot a week earlier (I believe it had been for sale for about 90 days). Additionally, if several days later after the test drive the price went down from $12k to $11,750, Glenn could have simply made that adjustment to begin with. I *DO* appreciate the final price adjustment however. Bryan (Brian?) was quite helpful. More

It was overall a good transaction. The only issue I have is that they did not properly explain the remaining factory warranty on the vehicle (which has no owner's manual!) when I asked about it, so that the is that they did not properly explain the remaining factory warranty on the vehicle (which has no owner's manual!) when I asked about it, so that they could tout their additional, fairly expensive warranty, which I probably wouldn't have gotten if I had known that the factory warranty remaining was so substantial. More

Thank you guys for help, that was excellent experience for me, I hope this car will last long and I also hope that I will be happy with the car in the future. I couldn't believe that was possible to get for me, I hope this car will last long and I also hope that I will be happy with the car in the future. I couldn't believe that was possible to get my car yesterday but thanks to Steve my dealer this job was finished quickly and professionally. So far so good thank you guys again and we will stay in touch Peter Nikolic More

The only complaint I have is how long the process takes once a decision has been made to purchase a used car. I do have to say, I like that a customer can roam the lot without a salesperson tagging along once a decision has been made to purchase a used car. I do have to say, I like that a customer can roam the lot without a salesperson tagging along now. That is one reason I had stayed away from Ricart for over 20 years. Also, the "no haggle" internet price is no fun. My husband loves to haggle. More

Your dealership charged me 5 points higher trying to finance a vehicle after I was told I was given the best deal available. Then when I called to cancel the deal because I didn't take delivery of the c finance a vehicle after I was told I was given the best deal available. Then when I called to cancel the deal because I didn't take delivery of the car I was told I was given a generic interest rate and that it was not the final rate although I signed all the paperwork. Very disappointing experience. More