Ricart Used Car Factory
Groveport, OH
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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They did an absolutely amazing job. This is my third car from Ricard and I will continue coming back. Mark was absolutely amazing and took great care of me and really knew how to addres This is my third car from Ricard and I will continue coming back. Mark was absolutely amazing and took great care of me and really knew how to address my questions and Michelle went out of her way to make sure that I had everything in line for my financing. I couldn’t have asked for a better experience! In addition, they knew I had to be out by a spare in time to get my son from school so they made sure to make it a point to make my appointment as efficient as possible. Without sacrificing quality or customer service. It was very much appreciated and did not go unnoticed! Thank you! More
Staff was friendly and courteous. They worked hard to come to a deal. Just be well informed to make sure you get the deal your looking for. They worked hard to come to a deal. Just be well informed to make sure you get the deal your looking for. More
John T and Josuel took time with me and were friendly. Not the typical car buying experience because there is no negotiating. We’re Dealing is no longer true. Got a good price in my mind and truck is very Not the typical car buying experience because there is no negotiating. We’re Dealing is no longer true. Got a good price in my mind and truck is very nice. My only complaint is that there is no owner manual and no one returns my calls to remedy the problem. More
Everyone was so nice and helpful and even though it was freaking outside they were still very cheery . We have gotten cars there before and definitely will be going back . Thank you ! freaking outside they were still very cheery . We have gotten cars there before and definitely will be going back . Thank you ! More
Do yourself a favor and DO NOT purchase from here. There are plenty of other dealerships in central Ohio. Purchased a vehicle on 12/12/2022 and today is the day my bank is supposedly getting the com There are plenty of other dealerships in central Ohio. Purchased a vehicle on 12/12/2022 and today is the day my bank is supposedly getting the completed paperwork. (01/05/2023) .They recorded the wrong county of residence on all the forms even though it was discussed three different times. Signatures were missed (even though we asked if my wife should sign) and the original day we tried to purchase this car they screwed the paperwork up so bad that our bank rejected it even though I had a letter in hand from that bank for preapproved loan amount far exceeding the amount needed to purchase this car. Came back the next day and they still wouldn't take ownership of their mistakes. The bank rejected the loan the day before because the dealer failed to input the numbers correctly and left off the sales tax. Come to find out that was just the start of the mistakes. Behind the scenes, I was working with the bank to qualify for a lower rate once the loan funded but it never came through and the bank rep stated they have been trying to get ahold of the dealership since the week of purchase with no answer. I called in several times only to have the phone tag game played on me or call transferred to 4 or 5 different people without notice.....simple customer service would be to get back on the line and say "I'm transferring you to so and so" but they don't seem to know what customer service is. They are so intent that they are a high-volume car dealer that they couldn't care less about the actual customer. I reached out no less than 4 times expecting a call back from a manager or director of several different departments trying to figure this situation out and still have yet to receive any call from any of them. Instead, they just keep passing it off to the same people that couldn't help to begin with. Literally asked to speak to Jeremy last week and was transferred to Nate without warning. It's as if they can't be bothered once they get to a certain part of the internal food chain there. It speaks volumes as to how the customer service has been that not one of them could take the time to reach out and listen to the problems to try and correct them for future customers. My guess is it wouldn't do any good anyway. They literally DO NOT CARE. All of the individuals rated in this review are folks that did nothing until we kept calling and calling and calling to get this resolved. In the end the finance manager Nate (who did the paperwork wrong in the beginning) is who finally dealt with the problem but still no call back from director or manager after I was promised multiple times they would. This is what gives used car sales a bad rep and Ricart goes far beyond BAD as far as I'm concerned. Never again will I buy anything from any Ricart lot after this experience. More
Very friendly. Went out of there way to accommodate us. Thank you for the help Went out of there way to accommodate us. Thank you for the help More
Andrew Sain was the best salesman and provided exceptional care and found deals and helped me find the best financial rate that works best for me. I would recommend going to see him to anyone look exceptional care and found deals and helped me find the best financial rate that works best for me. I would recommend going to see him to anyone looking for a vehicle. More
Josuel made it Easy fast and friendly. Great salesman to work with. Very thoughtful! Thank you! Great salesman to work with. Very thoughtful! Thank you! More
Amazing customer service. We were greeted and taking care of right away. The level of professionalism is uncommon today. I appreciate everyone who helped us with our new car p We were greeted and taking care of right away. The level of professionalism is uncommon today. I appreciate everyone who helped us with our new car purchase, especially Tayler M! More
Josuel was easy to work with, great personality, and greatest of all not a bull-xxxxter! Pardon the language. greatest of all not a bull-xxxxter! Pardon the language. More