Ricart Used Car Factory

A+ I went to buy a used car and as soon as I stepped out of my vehicle I was greeted by Shawn Cottrill holding the door open, welcoming us into the build I went to buy a used car and as soon as I stepped out of my vehicle I was greeted by Shawn Cottrill holding the door open, welcoming us into the building. I already had an idea of what car I wanted, and he quickly went to work finding it and a few similar options for me to look at to compare. He brought the vehicle around and we took it for a test drive, and when I said I liked it, he had me out the building with the paperwork done and the keys to the car very quickly. This was my first time buying a car so I really did not know what to expect. Shawn was extremely friendly and helpful, and he made the process quick and painless. I would recommend this dealership because they have so many cars to choose from you're bound to find one you like, and if you go here, should you be so lucky to find yourself working with Shawn, know that you are in good hands and will be provided with professional, friendly, helpful service. More

Good overall experience Had great customer service and a very understanding sales person. Prices seemed a bit high for used cars, but the sales staff was able to help with th Had great customer service and a very understanding sales person. Prices seemed a bit high for used cars, but the sales staff was able to help with that as well. More

Excellent buying experience Ray Pasco was professional,& efficient. Dealership was Excellent. The dealership runs like a fine tuned machine. Very clean, comfortable and wide ra Ray Pasco was professional,& efficient. Dealership was Excellent. The dealership runs like a fine tuned machine. Very clean, comfortable and wide range of brands, mileage and price points to consider. I've purchased 28 cars in the last 25 years, this was the best buying experience yet. Will recommend to others and be back for my next purchase. Thanks Ray ! More

2010 vw jetta My wife and I are very happy with the vehicle we purchased on 5/2/2014. After searching several web sites and other car dealerships we found the vehi My wife and I are very happy with the vehicle we purchased on 5/2/2014. After searching several web sites and other car dealerships we found the vehicle we had been searching for at a great price at the used car factory. We found Shawn Cottrill and the members of your sales staff to be both well informed and easy to deal with. Shawn should be commended for his positive attitude and patience when dealing with customers who were growing tired of car shopping. Thank you to Shawn and the staff for taking the stress out of purchasing our car. Great staff and a selection of cars that was amazing will bring me back next time i need a vehicle. Thanks, Nicholas and Kara Lucas More

Awesome experience! I highly recommend Shawn! He worked tirelessly to find the best deal for us and made our experience buying a new car as pleasant and easy as possible. I highly recommend Shawn! He worked tirelessly to find the best deal for us and made our experience buying a new car as pleasant and easy as possible. More

Excellent Service Rick contacted me after I put in a request online about the Ford Fiesta and I was able to speak with him face to face about the vehicle as well as tes Rick contacted me after I put in a request online about the Ford Fiesta and I was able to speak with him face to face about the vehicle as well as test drive it. He was willing to look up the answers to questions I had if he didn't know for sure, which is better than a someone that speaks as though they know everything! He was very patient with me as we worked through the financing and all together very friendly!! Thanks Rick!!!! More

Extremely disappointed with RiCart Customer Service Extremely disappointed with the Customer service. I had visited the Used car Factory on 4/23 evening at 6.30 and had a test Drive and finalized a car. Extremely disappointed with the Customer service. I had visited the Used car Factory on 4/23 evening at 6.30 and had a test Drive and finalized a car. Since i was going for Finance from external bank, the Sales associate promised me to keep the car on hold and provided the Car details to apply for finance. Very next day i have got the loan approved but the bank needed the Purchase agreement copy. At 7PM, the sales associate was out and said, he would send the Purchase agreement next day morning. He sent the purchase agreement copy at 12.45PM and also asked me to work on getting the car insurance. By 4PM, the bank had issued the check and also, i had negotiated with the insurance company to get the better rates. Remember, at all the conversations i was having with the sales associate, i was getting encouraging comments as the car is blocked in my name. At 5PM, i get a message from the RiCart as the car is sold to some other customer which lead to all the effort and pain i had gone through for the 3 days is a waste. When i called the sales associate, He said, the car was sold on thursday evening as i did not take any action to buy the car(Please note, he sent the purchase agreement copy on Friday whereas the car was sold on thursday evening).He and his manager - both started blaming me for all the MESS they created. They said 'We are the market drivers'. If you are new to this country and have to go for external finance(obviously, for not having credit history), NEVER go/recommend RiCart. More

Ray Pasco was the salesmen that I dealt with when by my new/used Ford Fusion. Dealing with him was very pleasant, Ray was very patient when dealing with me du was the salesmen that I dealt with when by my new/used Ford Fusion. Dealing with him was very pleasant, Ray was very patient when dealing with me during my thought process on making the purchase. He had the vehicle ready for me upon my arrival for a test drive. I had a specific vehicle in mind and he never tried to persuade me towards something else to increase his profit on the sale. Ray was also not your typical salesman when it come to being pushy about an answer about buying the car, he pretty much sat there quietly waiting for my final decision, and only talking about the vehicle when I had questions about it. I would definitely consider coming back to Ricart Ford and dealing with Ray on my next car purchase in the future More

Abdoulaye Toure is the man! I had been searching for a smaller SUV 4X4 and found a 2014 Jeep Compass on Ricart.com. When I stopped in to look at it, I was on a schedule and knew I had been searching for a smaller SUV 4X4 and found a 2014 Jeep Compass on Ricart.com. When I stopped in to look at it, I was on a schedule and knew I wouldn't be able to make any kind of purchase until the next day. I was met by Abdoulaye who was very friendly, courteous, and knowledgeable. No time was wasted locating the Jeep and taking a quick test drive. Some basics were covered until I could return. The process was relaxing and everyone I met along the process was very friendly and knowledgeable. It does take some time to get all of the paperwork in order but there's no need to sweat it....make yourself comfortable and the salesperson will find you. I found Abdoulaye to be a fine young man and a terrific ambassador for The Ricart Used Car Factory. More

Nathan White My parents and I came to Ricart last night because I needed a car last minute. Nate was more than helpful, he took the time to walk through parking lo My parents and I came to Ricart last night because I needed a car last minute. Nate was more than helpful, he took the time to walk through parking lot after parking lot looking for the car that I was interested in. When we could not find the car he suggested other really great ones that I loved as well. He did end up finding the black ford focus that I originally wanted. He was so friendly and had such a great personality, I'm glad he was our salesman. I took the car on a test drive and decided it was the car I wanted, so Nate started the paper work immediately and it was done nice and quick. I will definitely be recommending this dealership, as well as Nate specifically to my friends because he was the biggest help and it was much appreciated. He did a great job, my parents were also really pleased with him. Thanks again(: More