Ricart Used Car Factory

Purchase of Vehicle I really appreicated the excellent help provided by Rick Johnson. He made the purchase of my vehicle very easy. I would go back to Ricart to purchas I really appreicated the excellent help provided by Rick Johnson. He made the purchase of my vehicle very easy. I would go back to Ricart to purchase another vehicle. Thanks More

Lindsay Friendly! Knowledgable! Service with a smile! Steve was the best and he really helped our family buy a great quality used car. We're dealin! Friendly! Knowledgable! Service with a smile! Steve was the best and he really helped our family buy a great quality used car. We're dealin! More

Very Pleased!!! We drove 4 hours to purchase our car. It was well worth the trip. Great selection and prices. Brady went above and beyond to help us with our selec We drove 4 hours to purchase our car. It was well worth the trip. Great selection and prices. Brady went above and beyond to help us with our selection. He was very knowledgeable about any question we had concerning makes, models and prices. He made the experience a very positive one. I would recommend the dealership to all our friends. Price, as well as atmosphere, was excellent. Will definitely return in the future. More

Hassle Free The salesman was incredibly helpful and nice. I never felt like Ricart was tying to cheat or pressure me. I bought a 2013 corolla and I'm very please The salesman was incredibly helpful and nice. I never felt like Ricart was tying to cheat or pressure me. I bought a 2013 corolla and I'm very please with my purchase. Ricart even included a nice warranty that gives me some peace of mind. More

Shawn is FABULOUS! I had the pleasure of working with Shawn Cottrill during my 8/11/14 visit to Ricart. When I came in, I was very distressed with my current car & felt I had the pleasure of working with Shawn Cottrill during my 8/11/14 visit to Ricart. When I came in, I was very distressed with my current car & felt I was at a dead end. I went in & was greeted at the door by Shawn. He is really GREAT at what he does! He knew the car specs & was very personable AND was literally a book of information on the car I was looking to purchase. Many times in sales you feel like you've been "fast talked"... I can honestly say Shawn was very honest & thorough! I will never purchase from any other dealership. They really took care of me. I NEVER leave reviews on my retail experiences; however, this one was too great to keep to myself! THANK YOU SHAWN... L-O-V-E my new Chevy Impala! More

Great experience Abdoulaye did a great job helping me to find the right car for me. He did a wonderful job listening to what I wanted in a car and he was not pushy in Abdoulaye did a great job helping me to find the right car for me. He did a wonderful job listening to what I wanted in a car and he was not pushy in anyway. very thankful to Ricart for explaining everything to us in detail and making this a positive experience for us. More

Great Customer Service Coming into this large of a dealership, I was apprehensive. Staff was polite and responsive. This was one of the smoothest car purchases I have had. Coming into this large of a dealership, I was apprehensive. Staff was polite and responsive. This was one of the smoothest car purchases I have had. Hats off to the design and implementation. More

Thank you Shawn Cottrill! Shawn was awesome! He was extremely friendly and down to earth and made the entire experience very stress-free. He was very knowledgeable about the Shawn was awesome! He was extremely friendly and down to earth and made the entire experience very stress-free. He was very knowledgeable about the car we purchased and made sure that he knew the history of it and all of the cars that we were interested in before we chose which car we were interested in purchasing. When we told Shawn approximately how much we would like our payment to be, he was able to work around that goal without a problem. The application process was a breeze. I would definitely purchase another vehicle from Shawn again! More

Nate Lewis Nate was fabulous to work with. I purchased 2 used cars on the same day. He was magic. He hustled, got the paperwork set, & the rest of the team coord Nate was fabulous to work with. I purchased 2 used cars on the same day. He was magic. He hustled, got the paperwork set, & the rest of the team coordinated to execute. My son loved his car choice but after I drove mine around (suv) I decided to go back to a sedan, 2 days later... Nate was so obliging on my exchange & was incredibly patient & hospitable. I will go back & I will most definitely ask for Nate. More

Very Disappointed Customer Overall my experience at Ricart was incredibly disappointing. Over the course of the weekend I spent 8 hours in the dealership. I had found the car Overall my experience at Ricart was incredibly disappointing. Over the course of the weekend I spent 8 hours in the dealership. I had found the car I wanted to purchase within the first hour. The rest of my time was spent sitting around waiting for employees to help me finalize my purchase. The saleswoman who helped me, Catrice Mitchell and Chris Wright were both very helpful and I think they did a great job. My wife and I returned to the dealership Monday evening to sign the final papers. I was told on Saturday it should not take more than one hour. They had us sit in the waiting area for 2 hours. I was told numerous times that it shouldn't be more than a few more minutes. Finally, I asked a salesman to tell Jerome Richards I was leaving in 10 minutes if i am not helped. 10 minutes I was helped but greeted with a smug apology. When I finally got the key to my car I asked for the second set of keys for my wife. I was told that I needed to visit the Chrysler dealership and could have one made for around $150. Also, there were NO floor mats in the car. I could not help but feel like I was 'nickel and dimed' the entire way through this experience. Later in the week I took a survey in which I expressed how unhappy I was at their dealership. I received an email saying a representative will be contacting you soon. No one ever did. I also wrote an email where I expressed how I would like to speak to somebody. No one ever took the time to get back to me. In my opinion their customer service is non-existent. I could not be less happy with my car buying experience and I would urge all future car buyers to look at other dealerships and only go to Ricart as a last resort. More