Ricart Used Car Factory

Personalized service without the high pressure We worked with Mike Labardee to purchase a car for our teenage son. When we arrived at Ricart, we thought we would purchase a particular model car t We worked with Mike Labardee to purchase a car for our teenage son. When we arrived at Ricart, we thought we would purchase a particular model car that our son requested. Mike was very patient, and knowledgeable about the used cars that Ricart had available. He spent a great deal of time showing us additional options that he felt would be a better choice in car and value. We returned a week after we first visited Ricart to evaluate some additional cars. Mike never pressured us to make a decision, but instead gave us the time and privacy to make our selection. My son is thrilled with his new car, and we are very happy with the price and service we received from Mike More

I was somewhat disappointed I was looking for a used car. When doing the search for a car we treated very good and everything went well, Brandon Bryrd was very nice and very frie I was looking for a used car. When doing the search for a car we treated very good and everything went well, Brandon Bryrd was very nice and very friendly. After finding a car I liked he told me, that had just been traded in on Saturday, and this was the following Monday. He said the car had nothing much done to it yet. He said it would look like new when it was done. What we did see is that it had a damaged fender, a cracked windshield and the wheels were pretty chewed up. There were places that needed touched up and straighten out in different places on the car. They keep telling me to remember the car hadn't had anything done to it yet, and if I wanted the car, they would make sure, it looked brand new if I bought it that day. I was hesitant to purchase the car before they had made the repairs that needed done to it. I told them that I was uncomfortable signing papers until then. I was promised that if I went a head and purchased it that day, that they would make sure they car looked brand new. Trusting them, finally I did purchase the car that day. When I returned to pick it up, Some things looked very good, and some of the things we had talked about were still over looked. I showed them the things not done, and we waited until they touched them up. I then took the car home, but while driving it home, the weather stripping, where they told the windshield out literally came falling down. When we got the car home, my husband and I seen right away that underneath the back bumper there was damage. That made me sick. But, I consoled myself with the promises they had made and didn't think it would be a big deal. Also the temp gage for weather temp was reading 122 degrees. Not to mention the floor matts that matched the car that we seen when we drove it (because we opened the trunk) we gone. I let them know all those things that day. I was told to bring the car back, and the minor things would be repaired and they would then, evaluate the damage for repair. I told them that, that I would have never bought the car in that condition and I was upset. So Steve told me to call Brandon. When I talked to Brandon on the phone about the damage he eluded that Service would take a look at it, and make the decision about the damage. When I took my car to Service, they were very professional, and treated us great. I got a call the next day from the service manager Emily Elliott, with an update on my car. She said they were fixing the other problems, but when she talked to Brandon Byrd, my salesman and Steve Holsinger they told her no they were not fixing the damage on the rear bumper. I was shocked. I told her, I was confused, because I got the impression that she would make that decision. She said that was not her call, and she was sorry I was lead to believe that. She also added that she had looked at the car, and could understood my concern, because she could clearly see the damage. She was very nice, and went out of her way to try to get things done right on my car. At this point, I could clearly see I was being given the run-around. Before returning to pick up my car, I tried one more time, calling Brandon and asking him about fixing the damage, and again expressing that this was the very reason, I did not want to buy the car before making sure everything was right, because I was afraid I would be treated this way. Not only did he tell me no again, but he insulted me by insinuating I could have done the damage myself. So now, I have a car I have to have repaired myself. I am not saying anything bad about the dealership, but I really feel that once I made the purchase, I didn't really matter anymore to the sales people they had no problem breaking their promises once the deal was done. More

Thanks!! I was very pleased with Gina and Cass. I love my new Tahoe! I went in with a number in mind for my payment and came out only slightly over. I will be I was very pleased with Gina and Cass. I love my new Tahoe! I went in with a number in mind for my payment and came out only slightly over. I will be recommending Gina to any friends who are in the market. More

Buyer beware Horrible experience, I as well agree a yelp one star rating is too high. Purchased a 2013 Nissan approximately 14 days ago. Thought I had made it clea Horrible experience, I as well agree a yelp one star rating is too high. Purchased a 2013 Nissan approximately 14 days ago. Thought I had made it clear exactly what I did and did not want. Based on previously poor experience with a specific transmission, I was upfront and explained I did not want this specific transmission. I was assured that the Nissan did not have this transmission, me to salesman " Does this car have the ---transmission?" Salesman, "No". I should of done my own research and I agree, even though I was lied to , I must accept partial responsibility for ending up with a car with the transmission I specifically stated I did not want. it is a shame we are forced to NOT rely on statements and or answers to specific questions, made in transaction for such high dollar items. Poor experience with the high pressure sales tactic on the extended warranty and word of advise to all those out there shopping for a car and who might be interested in purchasing the extended warranty , if you hold out, they will reduce the price. Of course they say "at cost" like they are doing you some sort of favor. And do not expect service with a smile and there will be some poor attitude but then again if you have the same experience I have had , your not coming back anyway. Back to transmission issue, first I tried to ignore the transmission and resulting driving experience thinking maybe I can just drive it for now and trade it off more sooner than later. Finally I let the salesman know, I am not happy with this car, want to trade it off , I understand there will be some cost for this. I return to the dealership. Who are more than willing to help and I was thinking may since I misled with a straight forward lie they would be at least a little helpful, however it appears I will need to take a 2300 loss on the trade in (14 days), pay all document fees again, pay the taxes (which I understand) and my interest rate now is higher because I don't have a large 8k cash down payment because I already used that on the car I did not want. So I find a lower price car and my payment goes up $50+/-. I could agree to everything but the big hit on the car trade in was somewhat unfair. It appears I am the only one taking any responsibility here for his lies. Their reasoning- it would not be "good" business (salesman's words) practice to take the car back at closer to what I paid 14 days earlier. So I guess the definition of "good" business practice is ' sorry you should of caught us lying before you left the lot." Never, never, never again, Any place but here. Buyer beware. Elizabeth E More

Quick, efficient and honest It usually takes forever and feels like you're in a cage; not with Ben Kirea. Everything was right where we needed. Ben was informative, honest and qu It usually takes forever and feels like you're in a cage; not with Ben Kirea. Everything was right where we needed. Ben was informative, honest and quickly dealt with our questions and our buying budget. From beginning through end, Ben was with us and gave us what we needed to make an informed decision. Then finances - you can't work with a better person than James Burns. Was ready for us and had everything set to roll when we walked into his office. Will tell everyone about these two at Ricart! More

Rafael is great! We had a strict budget and every one we worked with did a great job sticking to it. We went to another Ford dealership in our hometown first but t We had a strict budget and every one we worked with did a great job sticking to it. We went to another Ford dealership in our hometown first but they left us very disappointed. Ricart more than made up for our bad experience with our local dealer. Worth the drive!! More

Great experience Great customer service and they dont pressure you into buying just any car. The staff was very helpful and worked with me on the price. Great customer service and they dont pressure you into buying just any car. The staff was very helpful and worked with me on the price. More

Great salesman while the rest was a typical situation Our initial salesman Brian Kimball was fantastic and was unafraid to be honest about certain key elements of different cars I was interested in regard Our initial salesman Brian Kimball was fantastic and was unafraid to be honest about certain key elements of different cars I was interested in regardless of price tag. The integrity shown by Brian made me confident that I had chosen the right vehicle. Negotiating the price with Steve Holsinger is where the experience went from unexpectedly good to expectedly shady. I asked them if they could come down on the sticker price and they said they'd take the price down $2,500. The sticker price was almost 3 grand more than the price it was listed for on the internet, so the price they came back with(their "guaranteed lowest price") was still $250 more than the online price. This would lead one to believe that they take advantage of buyers who aren't internet savvy. When I showed them the online price was lower Steve came back apologizing but at that point the trust was gone. I wanted the car so I took it at the online price and went to finance. There I met Michelle who was easy enough to say no to, but also seemed condescending at times and awkwardly excitable. Maybe she's new? I will say that once I decided on the car I was in and out fairly quickly which is was plus, but other than that and Brian it was a typical car buying experience. More

Gina McDougal was a welcome surprise to car shopping Gina was very knowledgable and able to answer any questions I had when comparing different vehicle make and models. She was patient and understanding Gina was very knowledgable and able to answer any questions I had when comparing different vehicle make and models. She was patient and understanding enough to allow me to choose which cars to see and drive (I admit, I'm quite particular). After the one I test drove didn't quite fit the features I needed, Gina came up with a list of other vehicles in my price range to consider and kept a watch on some similar models that were at the dealership, but not yet priced in the inventory. Although I was in a bit of a hurry, and didn't end up buying from Ricart that day, I will come back in the future and will refer any friends looking for a car to Gina for assistance. More

Great customer service, Excellent salesman, great experince I bought my 2012 Dodge Ram Laramie from this dealership. The salesman was Roy Duffy. Roy was very knowledgeable, friendly, and took excellent care of I bought my 2012 Dodge Ram Laramie from this dealership. The salesman was Roy Duffy. Roy was very knowledgeable, friendly, and took excellent care of me, and made the car shipping experience awesome! I would recommend anyone looking to buy to go through Ricart. Roy Duffy is an excellent salesman, and was easy to work with. I would highly recommend this dealership, and Roy to anyone looking to buy a vehicle. More