Ricart Used Car Factory

Still waiting a on a call back Cody Todd helped me and did a great job helping me with my purchase, however Chris Wright the customer relations manager has never returned a phone ca Cody Todd helped me and did a great job helping me with my purchase, however Chris Wright the customer relations manager has never returned a phone call or helped at all. I drove over 2 hrs to buy this truck and had the 3m and undercoating applied. Matt from the undercoating place was amazing and answered questions and kept me up to speed on everything. When I picked up my truck it looked like nothing had been done to the inside. The dash and everything was still dusty and the carpets didn’t look like they had even been vacuumed . The outside was the only thing that looked like it had been cleaned. We were considering trading in my wife’s car and purchasing another one for her but after this experience I don’t think it was worth my drive. For what you spend on a vehicle and the 3m application you would think they would make sure everything was done right and you were a satisfied customer but I guess as long as you check cash’s that’s all that matters. More

I had a great experience at The Ricart Used Car Factory. When walking into Ricart Used Car Factory, I was greeted by several friendly associates. I asked for a specific salesman, Lorenzo, and the people who When walking into Ricart Used Car Factory, I was greeted by several friendly associates. I asked for a specific salesman, Lorenzo, and the people who greeted me made sure Lorenzo knew I was here. Lorenzo was very professional. He was courteous, kind, patient, and very friendly to my family and me. Even though he was very busy, he made me feel like I was his top priority. He made sure I understood everything I needed to know about my new car and the process of its purchase. I recommend Lorenzo as a sales associate. More

Lorenzo Gomez Lorenzo was very helpful. He showed us every vehicle we wanted to see and did not seem annoyed with our seemingly endless indecision. Once we figured Lorenzo was very helpful. He showed us every vehicle we wanted to see and did not seem annoyed with our seemingly endless indecision. Once we figured out the vehicle that we wanted, he was willing to stay after hours to help complete the deal. This is the second vehicle we have purchased from Lorenzo and we will not go to any other dealership thanks to him. More

Excellent easy and painless, very friendly with my young kiddos, very accommodating to my wants and needs. He helped us find exactly what we were looking for. easy and painless, very friendly with my young kiddos, very accommodating to my wants and needs. He helped us find exactly what we were looking for. More

Overall good experience. Chase was great to work with. He really truly wanted to help us get the car we wanted. It took us a couple visits but I am so happy!! Chase was great to work with. He really truly wanted to help us get the car we wanted. It took us a couple visits but I am so happy!! More

Good purchase experience Stress Free I am pleased to have a completely stress free purchase experience. Ben Kirea in sales and Stephen Burton in finance went above and beyond to insure a I am pleased to have a completely stress free purchase experience. Ben Kirea in sales and Stephen Burton in finance went above and beyond to insure a smooth transaction. I will refer my friends to them for their next car purchase. More

A lot of hurdles that we cleared thanks to Shawn Cottrill We're the last people you want to try and sell a car to. A business owner with bad credit. We walked in and Shawn greeted us at the door. We let h We're the last people you want to try and sell a car to. A business owner with bad credit. We walked in and Shawn greeted us at the door. We let him know out situation and our worries about being able to get a car, but we needed help getting out of the money pit that we'd been driving for the last 5 years. It took a while and a few visits, but we finally made it work and I can't thank Shawn enough for working with us and following up. We were at another dealership a month ago with the same issue and he didn't even feel the need to call us back when the vehicle we were waiting to get back from a service visit arrived. Choosing Ricart and getting Shawn was an awesome experience. Will definitely recommend both to people in the future. More

Very Impressed out of state buyer I was looking for a specific car on the internet. Found what I was looking for at Ricart. The only problem is that I live 400 miles from the dealershi I was looking for a specific car on the internet. Found what I was looking for at Ricart. The only problem is that I live 400 miles from the dealership and couldn't see the car personally. I called to inquire about the car talking to Chase George. He checked to make sure the car was exactly what I was looking for. He also inspected the body and paint to make sure it was in good condition. I was 100% positive that he had my best interest in being happy and not just trying to make a sale. We agreed on the final price and then he worked on getting the car held for me. I got a flight from Western North Carolina to Columbus OH. Chase picked me up at the airport. He had all paper work ready to go when we got to the dealership. And best of all... The price was what he said from the beginning. No hidden extras. He was very knowledgeable of the technical workings of the car and took time to show them to me. I highly recommend Chase George for your salesman. More

Awesome Dealership and Salesman!! We were interested in a used vehicle. The salesman, Lorenzo Gomez, was awesome and very helpful! He answered all questions and NO PRESSURE! Very ni We were interested in a used vehicle. The salesman, Lorenzo Gomez, was awesome and very helpful! He answered all questions and NO PRESSURE! Very nice not to feel pressured into something! The old saying about used car salesmen is definitely NOT TRUE here! Our finance guy, James Burns, was awesome as well! Felt like we'd known both of them all our lives! Family atmosphere for sure! Will def be back when it's time to purchase another vehicle for my husband. More

Very Accomodating The staff is very knowledgeable and helpful. This was my first car buying experience and I did not feel overly pressured or pressured into making a d The staff is very knowledgeable and helpful. This was my first car buying experience and I did not feel overly pressured or pressured into making a decision. Dibian took more time than I would have expected to show me several different cars and make sure I had the best fit. Thomas was also very helpful in making my first car buying experience a great one. More